Final Review Flashcards
Name the four different types of teams.
Problem solving (process improvement) teams
Self-managed/directed teams
Cross-functional (project. Teams
Virtual teams
What is a team?
A small group of people with complementary skills and who are committed to a common goal.
Explain problem solving teams and what they do.
Made up of 5-12 people of the same department, meet a few hours a week, discuss methods of org improvement.
What is a self-managed team?
Made up of 10-15 employees who have interdependent jobs, take on roles of management, but are not always fully efficient.
Explain what a cross-functional team is.
Made up of employees who do different work but are on the same hierarchical level, come together to accomplish a task, they must all learn to work with diversity and complexity.
What is a virtual team?
Made up of individuals who are using online methods of communication and cooperation, less social rapport and direct interaction.
What is role conflict?
Role conflict is when a person finds that complying with one role requirement makes it more difficult to comply with another.
What is a role expectation?
The role expectation is how others believe a person while act in a given situation.
What is the set of expected behaviours of a person in a position in a team?
A role.
What is it called when a person is unclear about his/her role?
Role ambiguity.
What is a “norm”?
A norm is an acceptable standard of behaviour.
What is conformity?
When someone adjusts his/he behaviour to align with the norms of the group.
Explain the five-stage model of teams.
- Forming - uncertainty
- Storming - intragroup conflict
- Norming - cohesiveness
- Performing - functionality
- Adjourning - wrap up the task
Explain the punctuated-equilibrium model of teams.
First meeting - set team direction
Phase 1 - inertia stage with relatively low performance
Phase 2 - (halfway) execution of plans created in phase 1
Last meeting - final burst of activity to finish work
Name the 12 characteristics of an effective team.
- Clear purpose
- Informality
- Participation
- Listening
- Civilize disagreement
- Consensus decision
- Open communication
- Clear rules and tasks
- Shared leadership
- External relations
- Style diversity
- Self-assessment
Explain the contextual aspects of an effective team.
Effective teams must have: Adequate resources Leadership and structure Climate of trust and Performance evaluation and rewards.
Define “communication”.
Communication is the transfer and understanding of a message between two or more people.
Explain the difference between formal and informal channels of communication.
Formal channels are established by the organization and transmit only professional-related messages.
Informal channels are spontaneous and in response to an individuals choices.
Give examples of high and low channel richness.
Face to face conversations have the highest channel richness, as they provide each member with the most amount of information.
Memos or bulletins have the lowest channel richness as they are brief and lack detail.
Explain the difference between routine and non-routine messages.
Routine messages are straightforward and non-ambiguous.
Non-routine messages can be complicated and have potential for misunderstanding.
What are the barriers of communication?
Filtering Selective perception Defensiveness Emotions Information overload Language and Silence
What are messages that are conveys through body language, facial expressions, and proxemics?
Non-verbal comminication
Describe the difference directions of communication.
Vertical:
Upward - providing feedback to higher level of the org.
Downward - communication to a lower level in the org.
Horizontal:
Lateral - occurs among members of the same work group
What are the channels by which information flows called?
Communication networks
