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Organizational Behaviour > Final Review > Flashcards

Final Review Flashcards

0
Q

Name the four different types of teams.

A

Problem solving (process improvement) teams
Self-managed/directed teams
Cross-functional (project. Teams
Virtual teams

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1
Q

What is a team?

A

A small group of people with complementary skills and who are committed to a common goal.

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2
Q

Explain problem solving teams and what they do.

A

Made up of 5-12 people of the same department, meet a few hours a week, discuss methods of org improvement.

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3
Q

What is a self-managed team?

A

Made up of 10-15 employees who have interdependent jobs, take on roles of management, but are not always fully efficient.

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4
Q

Explain what a cross-functional team is.

A

Made up of employees who do different work but are on the same hierarchical level, come together to accomplish a task, they must all learn to work with diversity and complexity.

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5
Q

What is a virtual team?

A

Made up of individuals who are using online methods of communication and cooperation, less social rapport and direct interaction.

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6
Q

What is role conflict?

A

Role conflict is when a person finds that complying with one role requirement makes it more difficult to comply with another.

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7
Q

What is a role expectation?

A

The role expectation is how others believe a person while act in a given situation.

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8
Q

What is the set of expected behaviours of a person in a position in a team?

A

A role.

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9
Q

What is it called when a person is unclear about his/her role?

A

Role ambiguity.

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10
Q

What is a “norm”?

A

A norm is an acceptable standard of behaviour.

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11
Q

What is conformity?

A

When someone adjusts his/he behaviour to align with the norms of the group.

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12
Q

Explain the five-stage model of teams.

A
  1. Forming - uncertainty
  2. Storming - intragroup conflict
  3. Norming - cohesiveness
  4. Performing - functionality
  5. Adjourning - wrap up the task
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13
Q

Explain the punctuated-equilibrium model of teams.

A

First meeting - set team direction
Phase 1 - inertia stage with relatively low performance
Phase 2 - (halfway) execution of plans created in phase 1
Last meeting - final burst of activity to finish work

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14
Q

Name the 12 characteristics of an effective team.

A
  1. Clear purpose
  2. Informality
  3. Participation
  4. Listening
  5. Civilize disagreement
  6. Consensus decision
  7. Open communication
  8. Clear rules and tasks
  9. Shared leadership
  10. External relations
  11. Style diversity
  12. Self-assessment
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15
Q

Explain the contextual aspects of an effective team.

A 
Effective teams must have:
Adequate resources
Leadership and structure
Climate of trust and
Performance evaluation and rewards.
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16
Q

Define “communication”.

A

Communication is the transfer and understanding of a message between two or more people.

17
Q

Explain the difference between formal and informal channels of communication.

A

Formal channels are established by the organization and transmit only professional-related messages.
Informal channels are spontaneous and in response to an individuals choices.

18
Q

Give examples of high and low channel richness.

A

Face to face conversations have the highest channel richness, as they provide each member with the most amount of information.
Memos or bulletins have the lowest channel richness as they are brief and lack detail.

19
Q

Explain the difference between routine and non-routine messages.

A

Routine messages are straightforward and non-ambiguous.

Non-routine messages can be complicated and have potential for misunderstanding.

20
Q

What are the barriers of communication?

A 
Filtering
Selective perception
Defensiveness
Emotions
Information overload
Language and
Silence
21
Q

What are messages that are conveys through body language, facial expressions, and proxemics?

A

Non-verbal comminication

22
Q

Describe the difference directions of communication.

A

Vertical:
Upward - providing feedback to higher level of the org.
Downward - communication to a lower level in the org.
Horizontal:
Lateral - occurs among members of the same work group

23
Q

What are the channels by which information flows called?

A

Communication networks

24
Q

What kind of formal communication networks are there?

A
  1. Chain - follows the formal chain of command
  2. Wheel - relies on a leader to be the central conduit of communication
  3. All-channel - all members communicate freely
25
Q

What is vertical, task-related communication called?

A

Formal communication network

26
Q

The informal communication network is also called (blank).

A

The grapevine

27
Q

Describe the grapevine’s characteristics.

A
  • not controlled by management
  • most employees trust it more than formal communication issued by management
  • it serves the interest of the people within the grapevine.
28
Q

What is power?

A

Power is the capacity A has to influence B to do what A wants B to do.

29
Q

What types of power are there?

A 
Coercive - avoiding disappointment
Reward - completing favours
Legitimate - position power
Expert - experience and knowledge
Information - facts needed
30
Q

In which ways to employees react to the different types of power?

A

Coercive power creates resistance,
Reward and legitimate power create compliance,
Expert and referent power create commitment.

31
Q

Name the different types of influence tactics that management can use.

A 
Rational persuasion,
Inspirational or personal appeals,
Consultations,
Ingratiation,
Exchange,
Coalitions,
Pressure,
Legitimacy
32
Q

What is the ability to influence others in such a way as to enhance ones objectives called?

A

Political skill.

33
Q

What is empowerment?

A

The freedom and ability for employees to make decisions and commitments.

34
Q

What is impression management?

A

The process by which someone attempts to control the impression others take of them.

35
Q

Name the types of conflicts.

A

Functional (constructive) and dysfunctional (destructive),

Cognitive (task-related) and affective (emotional).

36
Q

What are the 5 types of conflict management strategies?

A
  1. Forcing
  2. Problem solving
  3. Avoiding
  4. Yielding
  5. Compromising
37
Q

Explain what a mediator is.

A

A mediator is a neutral third party who uses reason, persuasion and suggestions of alternatives to facilitate a resolution.

38
Q

Who is a third party negotiator able to dictate resolutions.

A

Arbitrator

39
Q

Who is a trusted third party who provides an informal communication link between negotiators and their opponents?

A

Conciliators.

40
Q

Explain negotiation.

A

Negotiation is when two or more parties exchange goods or services and try to agree on an exchange rate for them.

41
Q

What is the difference between distributive and integrative bargaining?

A

Distributive (anger focused) resolves disputes but often negatively affects one or more of the parties.
Integrative (positive) tries to satisfy everyone and build long lasting relationships.

Organizational Behaviour (1 decks)

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