FINAL Quiz questions Flashcards
_____ are increases in potential performance that result from new ways of motivating and coordinating group members.
process gains
The potential for _____ exists when individuals work in groups in which their individual performances are not readily observable.
social loafing
If a group task involves _____, each member of the group makes a separate and independent contribution to group performance.
pooled task interdependence
A common source of process losses on tasks with pooled interdependence is that group members
may inadvertently duplicate the efforts of other members by performing tasks that have already been completed
When individuals value their group membership and have strong desires to remain members of the group, the group has a high degree of
cohesiveness
Competition between groups is least likely to promote organizational effectiveness when
one group becomes more concerned with beating another group than with achieving the organization’s goals.
When group activities involve sequential interdependence, the _____ member of the group determines group performance.
least-capable
All of the members of the New Product Research Team at Teaching Tools Co. are women in their mid-thirties who all graduated at the top of their classes at major state universities in the Midwest and received their MBAs at prestigious schools before they joined Teaching Tools. All have serious family commitments and at least one child. Based on these factors, the New Product Research Team should be characterized by
improved information sharing within the group
Which of the following are determinants of group cohesiveness.
exclusiveness
competition
personality characteristics
group size
3 key elements of motivation
intensity, direction, and persistence
Which of the following are external to the individual but still affect his/her behavior and performance?
situational factors
State of tension produced by a need that motivates an organism toward a goal.
drive
Jose gets a lot of personal satisfaction out of practicing his clarinet. He is __________ motivated to practice.
intrinsically
The level in Maslow´s Hierarchy in which a person reaches their full potential is
self-actualization
The level in Maslow´s Hierarchy in which a person needs to feel a sense of acceptance and support is
Love/Belonging
The level in Maslow´s Hierachy in which one feels safe and secure both mentally and/or physically is
safety
the level in Maslow´s Hierarchy that deals with satisfying one’s hunger, thirst, and need for sex?
physiological needs
If an employee does not think she is capable of performing at an adequate level even with maximum effort, her motivation to perform at that level will be
zero
An instrumentality of +1 means that the employee perceives the performance of a certain behavior definitely _____ in obtaining the outcome.
will result
According to ERG theory, _____ include food, water, clothing, shelter, security, and safety.
existence needs
According to need theory, to determine what will motivate an employee the most, a manager first must
determine the needs an employee is trying to satisfy on the job.
The communication process is complete when both parties
have reached a common understanding
In a _____ network, members communicate with those who are similar to them on some dimension, such as expertise, interests, or location
circle network
True or False? When messages are ambiguous, the likelihood decreases that the receiver’s own beliefs, attitudes, values, and moods will influence decoding
FALSE
True or False? When messages are important, and the sender is not certain that a written message will be understood, taking the time to communicate orally is usually worthwhile
TRUE
_____ is the translation of the message into symbols or language that the receiver can understand
encoding
Danita is a supervisor with Tye & Dye, Inc., and prides herself on her efficiency. She is very concerned with getting everything done and on time. So when people are talking to her, she often multitasks. She glances at her phone to check the time or incoming texts while others are speaking to her, or scans reports while in meetings about another matters. Given such behavior, Deborah should not be surprised to discover that she is considered
poor listening skills
When a college professor told her class that their guest speaker, Capt. L. J. Picard, flew 17 sorties and served as LSO on a flattop while on TDY in the KTO before punching out on a recon hop after eating a SAM,
the jardon prevented effective communication
_____ is anything that interferes with the communication process
noise
Since partial misunderstanding is a fact of most communication attempts, two ways to improve communication are:
feedback and active listening
Someone says that “meaning lies in people, not in words.”
What does this mean?
both the encoding and decoding of messages are heavily influenced by personal factors
tall organizations have many hierarchial levels relative to their size
TRUE
_____ is the formal system of task and job reporting relationships that determines how employees use resources to achieve the organization’s goals.
Organizational structure
A _____ is composed of all the job specializations that an organization requires to produce its goods and services.
functional structure
When a product team member reports to a functional boss and a product team boss, the _____ is being used
matrix structure
When the business environment is _____, an organization is more likely to decentralize authority and empower its employees to make operating decisions.
uncertain
If an organization’s work force is highly skilled, it is likely that___________. (select all that apply)
they will be required to work together in groups or teams
the org. will use a flexible decentralized structure
members of the task force will desire freedom and autonomy
XYZ Corporation has 8 levels of authority between the president and the production workers.
Baba and 7 Group Production Managers report to Craig, the T-Group North America Regional Production Manager
Craig and 2 other regional production managers report to Dariush, the T-Group brand manager
Dariush and 3 other brand managers report to Ellen, the Manager of new brand development
Ellen and 2 other development manager report to Fiona, the VP of Consumer Products
Fiona and 2 other VPs reports to Greg, the CEO.
Who has the largest span of control?
Craig
McDonald’s is an example of which organization type
mechanistric
Which of the following are advantages of using external change agents rather than internal change agents? (select all that apply).
they are less influenced by internal politics
more detached view of the problem
more likely to be specialized in TQM or reengineering
_____ is rapid, dynamic, and broadly focused
revolutionary change
Instead of focusing on an organization’s functions , the managers of a reengineered organization focus on business process
functions
business process
In organizations where performance is deteriorating rapidly, _____ may be used to turn things around.
restructuring
_____ is the successful use of skills and resources to create new technologies or goods and services that respond to customer needs
innovation
In action research, the recognition of the need for change arises because someone in the organization ________
perceives a gap between desired and actual performance
____is an ongoing and constant effort by all of an organization’s functions to find new ways to improve the quality of its goods and services
total quality management
Organizational change is more likely to be resisted
by a highly cohesive group
Which of the following is not a step in action research?
Evaluating alternative methods of analysis
