FINAL Quiz questions

Question 1

_____ are increases in potential performance that result from new ways of motivating and coordinating group members.

Answer 1

process gains

Question 2

The potential for _____ exists when individuals work in groups in which their individual performances are not readily observable.

Answer 2

social loafing

Question 3

If a group task involves _____, each member of the group makes a separate and independent contribution to group performance.

Answer 3

pooled task interdependence

Question 4

A common source of process losses on tasks with pooled interdependence is that group members

Answer 4

may inadvertently duplicate the efforts of other members by performing tasks that have already been completed

Question 5

When individuals value their group membership and have strong desires to remain members of the group, the group has a high degree of

Answer 5

cohesiveness

Question 6

Competition between groups is least likely to promote organizational effectiveness when

Answer 6

one group becomes more concerned with beating another group than with achieving the organization’s goals.

Question 7

When group activities involve sequential interdependence, the _____ member of the group determines group performance.

Answer 7

least-capable

Question 8

All of the members of the New Product Research Team at Teaching Tools Co. are women in their mid-thirties who all graduated at the top of their classes at major state universities in the Midwest and received their MBAs at prestigious schools before they joined Teaching Tools. All have serious family commitments and at least one child. Based on these factors, the New Product Research Team should be characterized by

Answer 8

improved information sharing within the group

Question 9

Which of the following are determinants of group cohesiveness.

Answer 9

exclusiveness
competition
personality characteristics
group size

Question 10

3 key elements of motivation

Answer 10

intensity, direction, and persistence

Question 11

Which of the following are external to the individual but still affect his/her behavior and performance?

Answer 11

situational factors

Question 12

State of tension produced by a need that motivates an organism toward a goal.

Answer 12

drive

Question 13

Jose gets a lot of personal satisfaction out of practicing his clarinet. He is __________ motivated to practice.

Answer 13

intrinsically

Question 14

The level in Maslow´s Hierarchy in which a person reaches their full potential is

Answer 14

self-actualization

Question 15

The level in Maslow´s Hierarchy in which a person needs to feel a sense of acceptance and support is

Answer 15

Love/Belonging

Question 16

The level in Maslow´s Hierachy in which one feels safe and secure both mentally and/or physically is

Answer 16

safety

Question 17

the level in Maslow´s Hierarchy that deals with satisfying one’s hunger, thirst, and need for sex?

Answer 17

physiological needs

Question 18

If an employee does not think she is capable of performing at an adequate level even with maximum effort, her motivation to perform at that level will be

Answer 18

zero

Question 19

An instrumentality of +1 means that the employee perceives the performance of a certain behavior definitely _____ in obtaining the outcome.

Answer 19

will result

Question 20

According to ERG theory, _____ include food, water, clothing, shelter, security, and safety.

Answer 20

existence needs

Question 21

According to need theory, to determine what will motivate an employee the most, a manager first must

Answer 21

determine the needs an employee is trying to satisfy on the job.

Question 22

The communication process is complete when both parties

Answer 22

have reached a common understanding

Question 23

In a _____ network, members communicate with those who are similar to them on some dimension, such as expertise, interests, or location

Answer 23

circle network

Question 24

True or False? When messages are ambiguous, the likelihood decreases that the receiver’s own beliefs, attitudes, values, and moods will influence decoding

Answer 24

FALSE

Question 25

True or False? When messages are important, and the sender is not certain that a written message will be understood, taking the time to communicate orally is usually worthwhile

Answer 25

TRUE

Question 26

_____ is the translation of the message into symbols or language that the receiver can understand

Answer 26

encoding

Question 27

Danita is a supervisor with Tye & Dye, Inc., and prides herself on her efficiency. She is very concerned with getting everything done and on time. So when people are talking to her, she often multitasks. She glances at her phone to check the time or incoming texts while others are speaking to her, or scans reports while in meetings about another matters. Given such behavior, Deborah should not be surprised to discover that she is considered

Answer 27

poor listening skills

Question 28

When a college professor told her class that their guest speaker, Capt. L. J. Picard, flew 17 sorties and served as LSO on a flattop while on TDY in the KTO before punching out on a recon hop after eating a SAM,

Answer 28

the jardon prevented effective communication

Question 29

_____ is anything that interferes with the communication process

Answer 29

noise

Question 30

Since partial misunderstanding is a fact of most communication attempts, two ways to improve communication are:

Answer 30

feedback and active listening

Question 31

Someone says that “meaning lies in people, not in words.”

What does this mean?

Answer 31

both the encoding and decoding of messages are heavily influenced by personal factors

Question 32

tall organizations have many hierarchial levels relative to their size

Answer 32

TRUE

Question 33

_____ is the formal system of task and job reporting relationships that determines how employees use resources to achieve the organization’s goals.

Answer 33

Organizational structure

Question 34

A _____ is composed of all the job specializations that an organization requires to produce its goods and services.

Answer 34

functional structure

Question 35

When a product team member reports to a functional boss and a product team boss, the _____ is being used

Answer 35

matrix structure

Question 36

When the business environment is _____, an organization is more likely to decentralize authority and empower its employees to make operating decisions.

Answer 36

uncertain

Question 37

If an organization’s work force is highly skilled, it is likely that___________. (select all that apply)

Answer 37

they will be required to work together in groups or teams
the org. will use a flexible decentralized structure
members of the task force will desire freedom and autonomy

Question 38

XYZ Corporation has 8 levels of authority between the president and the production workers.
Baba and 7 Group Production Managers report to Craig, the T-Group North America Regional Production Manager
Craig and 2 other regional production managers report to Dariush, the T-Group brand manager
Dariush and 3 other brand managers report to Ellen, the Manager of new brand development
Ellen and 2 other development manager report to Fiona, the VP of Consumer Products
Fiona and 2 other VPs reports to Greg, the CEO.
Who has the largest span of control?

Answer 38

Craig

Question 39

McDonald’s is an example of which organization type

Answer 39

mechanistric

Question 40

Which of the following are advantages of using external change agents rather than internal change agents? (select all that apply).

Answer 40

they are less influenced by internal politics
more detached view of the problem
more likely to be specialized in TQM or reengineering

Question 41

_____ is rapid, dynamic, and broadly focused

Answer 41

revolutionary change

Question 42

Instead of focusing on an organization’s functions , the managers of a reengineered organization focus on business process

Answer 42

functions

business process

Question 43

In organizations where performance is deteriorating rapidly, _____ may be used to turn things around.

Answer 43

restructuring

Question 44

_____ is the successful use of skills and resources to create new technologies or goods and services that respond to customer needs

Answer 44

innovation

Question 45

In action research, the recognition of the need for change arises because someone in the organization ________

Answer 45

perceives a gap between desired and actual performance

Question 46

____is an ongoing and constant effort by all of an organization’s functions to find new ways to improve the quality of its goods and services

Answer 46

total quality management

Question 47

Organizational change is more likely to be resisted

Answer 47

by a highly cohesive group

Question 48

Which of the following is not a step in action research?

Answer 48

Evaluating alternative methods of analysis