Final Practice Deck Flashcards
Direct Capture of Objectives (DCO) provides many benefits. Which of the following are benefits of DCO? (Choose Two)
A. Automatically define and store application requirements.
B. Provide real-time awareness of project development to all project participants.
C. Easily convert legacy operations to automated business processes.
D. Use working models to better facilitate business and IT collaboration.
A Automatically define and store application requirements.
D Use working models to better facilitate business and IT collaboration.
Classes are used to ______________________. (Choose Two)
A. manage a set of rules that define a major portion of an application.
B. organize a set of rules for deployment to another server.
C. organize a set of rules into a hierarchy.
D. organize a set of rules for reusability.
C organize a set of rules into a hierarchy.
D organize a set of rules for reusability.
Rulesets are used primarily for: (Choose Three) A. Denying access to the application B. Deploying rules C. Granting access to the application D. Organizing rules E. Versioning rules
B Deploying rules
D Organizing rules
E Versioning rules
Consider this business use case:
To place an online order, a customer provides their personal details such as full name and address. The customer can search for, and select items to order. After the order is placed, it is processed by the Accounts Payable department. The order is then sent to the Fulfillment center where the order items are packaged and shipped to the customer. The customer may cancel the order at any time.
Now consider this case life cycle design stages:
New Order>Processing>Fullfillment>Shipping
Cancellation
The stages identified in the case life cycle design are _____________________.
A. valid because they represent a transfer of the case from one part of the organization to another.
B. valid because the names used to describe the stages do not use a verb+noun naming convention.
C. not valid because there are not at least 5 primary stages.
D. not valid because the Cancellation stage should be part of the primary flow.
A valid because they represent a transfer of the case from one part of the organization to another.
Which requirements would be best implemented as an Alternate Stage when defining a Case Type? (Choose Two)
A. An expense report that requires an audit when certain spending thresholds are crossed or the expense report is billable.
B. An expense report that requires us to capture a receipt.
C. An expense report that allows us to skip a stage if the expense report is not billable.
D. An expense report is rejected.
A An expense report that requires an audit when certain spending thresholds are crossed or the expense report is billable.
D An expense report is rejected.
Rationale - Alternate stage is exception to primary flow so look for conditions
In a Job Recruitment application, business needs to schedule interviews for candidates who meet passing requirements. Each interview must be tracked from interview date/time to resolution date/time for quality control purposes. The status of interview can change from New, Open-Scheduled, Open-InProgress, Resolved-Rejected, and Resolved-Approved. What are the new records are essential for this application? (Choose Three)
A. A field for interview date/time.
B. A Wait shape to hold processing until interview is completed.
C. A case type.
D. A view to capture scheduling information.
E. A service level to ensure timely resolution.
A. A field for interview date/time.
C. A case type.
D. A view to capture scheduling information.
Which Smart Shape allows you to move the case to a different stage in the life cycle? (Choose One) A. Email Icon B. Briefcase Icon C. Briefcase with Arrow icon D. Chevron (arrow to right)
D. Chevron (arrow to right)
When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case ____________. (Choose One)
A. is moved to the operator’s worklist awaiting action
B. is transferred to the next available operator’s worklist
C. remains in the queue until the operator commits an action
D. is moved to the next queue by the operator’s action
A. is moved to the operator’s worklist awaiting action
Given the following business requirement, “Once a loan application is complete the case is routed to a group of underwriters for review.” What type of routing is needed to ensure the case is handled by the next available underwriter? (Choose One) A. Worklist routing B. Work queue routing C. Workpool routing D. Work routing
B. Work queue routing
When does the Status of a case change when a Work Status change is configured on an Assignment shape? (Choose One)
A. Upon completion of the Assignment
B. When the Case reaches the Assignment shape and the Assignment Object is Created
C. On the Connector prior to the Assignment shape
D. At the start of the Flow (Process) containing the Assignment shape
B. When the Case reaches the Assignment shape and the Assignment Object is Created
A Wait step may pause a case’s processing until a predetermined time expires or ___________________________. (Choose One)
A. completion of the Assignment
B. that case or dependent case(es) processing reaches a specific status
C. a property’s value exceeds a threshold
D. a subcase or spin-off case is created
B. that case or dependent case(es) processing reaches a specific status
Which of these rule types can be used in a flow to direct the processing of a case? (Choose Two) A. Integrator B. Assignment C. Flow Action D. Transformer E. When
C. Flow Action
E. When
Where is a When rule referenced when called from a flow? (Choose One) A. Assignment B. Connector C. Decision D. Fork E. Service Level
B. Connector
In a support application you have the requirement:
An email notification should be sent within four hours of receipt of the support issue.
What in the service level should be set to four hours to meet this requirement? (Choose One)
A. Goal
B. Deadline
C. Passed Deadline
D. Expired
A. Goal
In a new prescription request, all NSAID medication requests must have a pharmacist with DRG Level 3 approvals. Any pharmacist who meets or exceeds Level 3 may approve.
To meet this requirement you configure the case design to have ______________________. (Choose One)
A. A step that routes to Pharmacist Level 3 worklist
B. A custom utility step that uses a standard Pega router
C. A step that routes to the Pharmacist Level 3 skilled queue
D. A send email utility step that
C. A step that routes to the Pharmacist Level 3 skilled queue
Which shape would you use if you wanted the system to automatically choose between multiple outcomes? (Choose One) A. Assignment B. Decision C. Subprocess D. Utility
B. Decision
You configure a service level to start with 0 points and adjust assignment urgency to 20 when the goal is reached, another 20 when the deadline is reached, and 50 when the passed deadline event is triggered. You iterate the passed deadline 3 times. How many points will the assignment have on the last iteration of passed deadline. A. 100 B. 140 C. 190 D. 230
A. 100
This is max value of urgency
