final part 2

Question 1

Frame

Answer 1

The way a problem is presented/ the meaning one attaches to the problem

Question 2

Politicking

Answer 2

Dealing with organizational politics. AKA who should be the one to deal with this?

Question 3

Right to know

Answer 3

Moral obligation to disclose information about threats to public safety/disease etc.

Question 4

What is the most important outcome for a company in a crisis?

Answer 4

Public safety. Companies must ensure public safety before organizational objectives

Question 5

Objectives/outcomes for the organization during a crisis

Answer 5

Favorable media coverage
Market share
Stock price
Sales
WOM

Question 6

Assessing objectives (post crisis)

Answer 6

Reputation
Financial performance
Word of Mouth

Question 7

Assessing reputation (post crisis)

Answer 7

Pre & Post crisis reputation scores
Media coverage of the crisis
Stakeholder feedback

Question 8

Advice for learning from past crises

Answer 8

Don’t follow your past successes for an unrelated crisis

Question 9

Deepwater Horizon

Answer 9

BP Oil spill that caused ppl dying, environmental and economical trauma

Question 10

PIER

Answer 10

Public Information Emergency Response

Communication Platform for BP

Question 11

Positives of BP during DWH

Answer 11

Everyone was replied to
Didn’t play the blame game
Didn’t minimize the tragedy

Question 12

Negatives of BP during DWH

Answer 12

Ignored prodromes

Tragedy was too politicized

Question 13

BP CEO

Answer 13

Tony Hayward. He sucked cuz he made himself a victim and was very defensive

Question 14

Palermos Crisis

Answer 14

Accused of firing ppl due to union threats but actually fired them because they were undocumented