Final Medical Management

Question 1

A _______________transmits images from documents to computer files via a photo copier

Answer 1

Scanner

Question 2

A clinic schedule is considered:

Answer 2

A legal document

Question 3

A collection of documents that you can bring to an interview is

Answer 3

Portfolio

Question 4

A payment made by the medical office for goods or services purchases is considered:

Answer 4

Accounts payable

Question 5

A violation of ADA might be not allowing:

Answer 5

Service animals

Question 6

Abusive, deceptive, or unfair debt collection practices can result in

Answer 6

Penalties for violating the law that governs debt collection

Question 7

All of the following are daily opening procedures in a medical office except

Answer 7

Computers are logged off and shut down

Question 8

Checks (business or personal) with Stubs attach are known as

Answer 8

Voucher checks

Question 9

Common offices equipment found in the medical office include all of the following except:

Answer 9

Storage containers

Question 10

Common sections of the policies and procedures manual include the following except:

Answer 10

Licenses

Question 11

Desired professional behaviors include

Answer 11

A and B only
Professional appearance and punctuality

Question 12

Duties that relate to orientation, jury duty, and sick leave are examples of which type of policies

Answer 12

Human resources

Question 13

General practitioners are also known ass

Answer 13

PCP

Question 14

If a person who calls the office refuses to be identified, the medical assistant should

Answer 14

Ask what the call is in reference to

Question 15

The person opening the office should arrive approximately _________prior to the scheduled time of operations

Answer 15

30 minutes

Question 16

And a small medical office, administrative supplies are generally kept

Answer 16

Near the area where they are used

Question 17

Newly graduated medical assistant can apply for all of the following position except

Answer 17

Practical nurse

Question 18

PPE is the abbreviation for

Answer 18

Personal protective equipment

Question 19

Part of the patient registration procedures includes the registration form and

Answer 19

Medical history form

Question 20

Patient medical records are not likely to be used for

Answer 20

Banking deposits

Question 21

Patient experiencing hardship may include

Answer 21

All of the above
uninsured ,elderly, and limited income

Question 22

Patients who are seen on first come first serve basis are

Answer 22

Open hours

Question 23

Safety data sheets (SDS) refers to

Answer 23

Hazardous chemicals

Question 24

Grouping similar appointments together in a certain day of the week or during a certain time of the day

Answer 24

Cluster

Question 25

Scheduling two patients at the same time with the same position is called

Answer 25

Double booking

Question 26

Special consideration should be made for patients who

Answer 26

All the above
have a visual hearing impairment
older patients
patients who have difficulty communicating

Question 27

The 6 C’s of charting including all of the following except

Answer 27

Conformity

Question 28

The fair debt collection practices act of 1977

Answer 28

Governs the methods that can be used to collect unpaid debts

Question 29

The practice managers rolls include

Answer 29

Human resources

Question 30

The continent of a first aid kit can include

Answer 30

All the above
hand sanitizer
aspirin
glucose tablets

Question 31

Includes cost associated with payroll medical supplies electricity and telephone services are part of the

Answer 31

Operating budget

Question 32

The primary purpose of America Association of medical assistant (AAMA) is to

Answer 32

Raise the standards of professionalism

Question 33

The professional attributes that indicates the ability to identified with someone else situation is

Answer 33

Empathy

Question 34

To avoid miscommunication when scheduling appointments over the phone, it is important to

Answer 34

verify the appointment information by repeating it back to the patient

Question 35

Unpredictable or unexpected small expenditures that occur in medical office can be covered by

Answer 35

Petty cash

Question 36

Abbreviation for new patient

Answer 36

NP

Question 37

When managing the clinic schedule one of the best ways to assist the practitioner is to

Answer 37

Avoid over booking and under-booking the schedule

Question 38

When scheduling multiple advance appointments for the same patient, the medical assistant should

Answer 38

Try to schedule on the same day of the week and the same time of the day

Question 39

Which of the 6 C’s means “to be brief and the point”

Answer 39

Conciseness

Question 40

Which of the following is the best definition of networking

Answer 40

Building alliances that generate opportunities

Question 41

Which of the following laws indicate(s) collection policies for medical practices

Answer 41

FDCPA

Question 42

Which option is an example of clinical supplies

Answer 42

Needle, syringes

Question 43

Why are internal audits of medical records (charts) advisable for every medical office

Answer 43

Verify the charge is billed to the insurance company

Question 44

PHI that only attending physicians and medical assistants are allowed to see in the patient’s records without consent

Answer 44

Confidentiality

Question 45

Soft skills personal qualities/behaviors that enhance interpersonal communication job performance and job prospect

Answer 45

True