Final Exam Review Flashcards
Non-verbal communication
The transmission of messages or signals through a non-verbal platform, such as body language, facial expressions, posture, and eye contact
Verbal communication
The use of words, written or spoken, to convey a message. This includes the words you choose and how you say them.
Prosody
The intonation, stress patterns, loudness variations, pausing, and rhythm of speech
Timbre
How warm, smooth, and rich your voice sounds
Inflection
Changing the tone or pitch of the voice to convey a more precise meaning for words or provide an insight into feelings
Analogical persuasion
Allowing an audience to reach a conclusion on their own by using an analogy
Analogical reasoning
Finding a common relational system between two situations or examples. When this system is found, then what is known about one situation can be applied to another similar situation.
Articulation
The clarity of sounds and words produced
Enunciation
Pronouncing words clearly and distinctly
Refutation
Anticipating opposition, addressing the tensions between the two sides, and refuting them using evidence
Audience-centeredness
Building your speech or presentation around the audience’s interests, values, and experience
Co-Active Approach
- Establish identification and goodwill early
- Start with areas of agreement
- Emphasize Explanation
- Cite Authorities that the Audience Respects
- Set Modest Goals
- Compare your Position with Others
Commemorative Speech
A presentation given to pay tribute to a person, a group of people, an organization, or in honor of an event of situation that has taken place. The speech highlights why the subject is important.
Comparative Advantages Order
A method for organizing persuasive speeches in which each main points explains why a speaker’s solution to a problem is more preferable than other proposed solutions
Connotative Meaning
Ideas, feelings, and emotions associated with a word or phrase
Demagogues
Political speakers who try to inflame feelings without regard to the accuracy or reason of their claims. They seek support by appealing to the desires of ordinary people rather than using rational arguments
Denotative Meaning
The literal dictionary definition of a word
Emphatic Listening
A structured listening and questioning technique that allows you to develop and enhance relationships with a stronger understanding of what is being conveyed. Listen to what the person has to say. Encourage the speaker to continue with their message by interjecting summary responses; reflect their emotions like a mirror.
Mehrabian Theory of Communication
55%: body language and non-verbal communication
38%: voice and tone
7%: words
Physiognomy
Decoding a speaker’s emotion by their facial features and expressions
Gesticulation
Moving your body in a way that reinforces and accompanies a verbal message
Point of Information (POI)
Short points of rebuttal posed as questions during a speech made by a speaker from the opposing side. It allows speakers to engage with one other’s arguments throughout the debate and challenges an opponent’s point(s). Answering POIs is a great way to showcase your abilities, understanding of your argument, and the strength of your argument.
Kairos
The opportune moment. People are more persuaded at specific times and places.