final exam questions

Question 1

IT value cycle includes:

Answer 1

IT Strategy, IT Performance, IT Operations

Question 2

Information systems investments are generally the following except:

Answer 2

Generate great economic value on its own

Question 3

Document that describes customers, services and products, channels, revenue generation and value propositions:

Answer 3

Business model

Question 4

When these IS operational objectives are achieved, these employees see that system are running when they should be:

Answer 4

availability and accessibility

Question 5

IS operational objectives used to prevent and minimize impact of IS failure:

Answer 5

availability and reliability

Question 6

type of planning that involves the process of getting organization back to full functionality after a crisis:

Answer 6

business continuity

Question 7

departments such as administrative, HR, IS/IT, Procurement, and Finance/Accounting are all considered:

Answer 7

secondary activities

Question 8

used to maintain copies of data for long term keeping:

Answer 8

disk storage

Question 9

which of the following is a type of application software:

Answer 9

Microsoft word

Question 10

first and easiest model of capital budgeting, answers how soon an organization will get their investment back, and are not concerned with cash flows after repayment:

Answer 10

payback period

Question 11

if you wanted to quickly produce a basic chart using simple data, you would use:

Answer 11

spreadsheet software

Question 12

system which limited access between two or more networks and is normally deployed between a trusted, protected private network and an untrusted public network:

Answer 12

firewall connection

Question 13

components such as (1) supply chain management, (2) relationship management, and (3) enterprise resource planning are all part of:

Answer 13

business intelligence

Question 14

this key is a primary key from one table that appears in another table and is essential to creating relationships among tables:

Answer 14

foreign key

Question 15

which type of information would not be stored in a customer relationship management (CRM) system:

Answer 15

inventory information

Question 16

all of the following are advantages typically associated with ERP systems except:

Answer 16

consists of pre- built modules that are inexpensive and easy to install

Question 17

if you wanted to perform complex data queries on multiple tables with the vast information you have at your disposal, so that you can estimate cash flow over the next year, you would use:

Answer 17

a relational database

Question 18

type of planning that involves the process of getting all important IT infrastructure and operations back up and running following an outage:

Answer 18

disaster recovery

Question 19

electronic patient record system and network infrastructure for a new children’s hospital. which of the following areas should you bring up with your IT department in the next planning meeting:

Answer 19

scalability

Question 20

business information can reveal all of the following except:

Answer 20

exact future earnings

Question 21

management information systems help an organization to ______ its operation, and make effective _____:

Answer 21

run, decisions

Question 22

it is important for managers to be able to access the role of IS in an organization. which of the following best describes the role of IS in company’s business strategy:

Answer 22

IS enables value creation and business success

Question 23

company A has just bought 50 new computers, while company B went through a training program. company A has increased their _____, while company B has increased their_____:

Answer 23

IT resources, IT capabilities

Question 24

IS deals with coordination and use of three very important organizational resources:

Answer 24

information, technology, people

Question 25

When budgeting for new IT systems, good managers know they need a to consider the TCO. The TCO consists of:

Answer 25

The cost of hardware, software, installation, training, and maintenance associated with the new system

Question 26

assessing overall costs represents taking a bigger picture look at what the product is and what it values over time. the _____ is the purchase price of a technology component plus the costs of operation and maintenance for the life of the device:

Answer 26

total cost of ownership (TCO)

Question 27

the IT departments in many organizations often standardized computers used by employees, as opposed to letting employees select any type of computing device they would like. why do IT departments do this:

Answer 27

standardizing the laptop configurations that can be purchased reduces the need for rest training and leverages support expertise, thus reducing TCO

Question 28

which of the following IT hardware components is the primary influence on how much multitasking can be performed:

Answer 28

RAM

Question 29

how is IT hardware storage measured:

Answer 29

gigabytes

Question 30

what should be considered in selecting the appropriate storage to meet user needs:

Answer 30

determine the size, cost, speed, and reliability needed for the storage

Question 31

_____ is a scalable IS infrastructure component that uses remote servers hosted on the internet to store, manage, and process data or run applications:

Answer 31

cloud computing

Question 32

you are considering installing a wired network, as the benefits of wired networks, include:

Answer 32

fast data transfer, secure, reliable

Question 33

when it comes to networking infrastructure within an organization, several key factors important to performance need to be considered including:

Answer 33

speed, reliability, security, cost

Question 34

the core components of networking are:

Answer 34

switch, router, firewall

Question 35

the ability of a system to respond to unexpected failures or crashes as the backup system immediately and automatically takes over with no loss of service is called:

Answer 35

fault tolerance

Question 36

data is processed to produce:

Answer 36

information

Question 37

a collection of data organized logically is called:

Answer 37

database

Question 38

data warehousing, CRM, and business analytics projects often expose poor ____. every firm can uncover a host of costs and missed opportunities is caused by ____ problems:

Answer 38

data quality

Question 39

the flow of information in an IS depends on the:

Answer 39

needs of the organization

Question 40

which of the following systems would you recommend to company ABC:

Answer 40

enterprise resource planning (ERP)

Question 41

at the heart of these loyalty programs are:

Answer 41

customer relationship management systems (CRM)

Question 42

when considering the business needs what might be the most important question to consider:

Answer 42

what is technology/systems and what capabilities does it provide

Question 43

when selecting IT why is it important to understand the needs of the business:

Answer 43

in the case of you selecting the wrong IT system

Question 44

when analyzing business needs what is the next step:

Answer 44

evaluate and prioritize needs

Question 45

the phenomenon is being termed _____, giving IT departments ______ control over managing IT resources:

Answer 45

BYOD, less