Final Exam

Question 1

Estimated prevalence of email and meetings

Answer 1

23% of daily tasks involved ‘email’, average emails sent daily is 145 billion (15% spam), average 3 meetings daily for 158 minutes

Question 2

Ranking US Influences

Answer 2

1. Rational persuasion 2. exchange 3. integration

Question 3

China

Answer 3

1. Rational persuasion 2. integration 3. coalition 4. exchange 5. gifts/favors

Question 4

Leadership

Answer 4

Inspiring, influencing, guiding others in a common effort

Question 5

Management

Answer 5

Planning, organizing, controlling, and allocating resources in a common effort

Question 6

Common traits in leaders

Answer 6

drive, desire, honesty/integrity, self-confidence, emotional stability, cognitive abilities, knowledge of business, (height)

Question 7

Two general leader behaviors from Ohio State studies

Answer 7

concern for people & concern for production

Question 8

4 Components of transformational leadership

Answer 8

Idealized influence, inspirational motivation, intellectual stimulation, individual consideration

Question 9

Barling et al. study

Answer 9

Proved that transformation leadership can be learned. Pre-training and post-training comparisons

Question 10

Situation 1

Answer 10

unable, unwilling, insecure - TELLING - high initiating structure & low consideration

Question 11

Situation 2

Answer 11

moderate
unable, willing, confident
selling
high initiating structure & consideration

Question 12

Situation 3

Answer 12

Moderate
Able, unwilling, insecure
Participating 
Low initiating structure
High consideration

Question 13

Situation 4

Answer 13

High
able, willing, confident
delegating
low initiating structure & consideration

Question 14

Frederick W. Taylor

Answer 14

Use thorough study and testing to identify the best, most efficient way to do a job

Question 15

Frank and Lillian Gilbreth

Answer 15

Motion studies to eliminate unnecessary movements in work

Question 16

Henry L. Gantt

Answer 16

Refined production control and cost-control techniques

Question 17

Max Weber

Answer 17

Exercising control with knowledge, seven elements of bureaucracies

Question 18

Henri Fayol

Answer 18

Administrative abilities essential, fourteen principles of management

Question 19

Hawthrone Studies

Answer 19

(Human Relations) studies’ results showed for the first time that productivity was strongly affected by workers’ attitudes and social relationships

Question 20

Industrial Humanism (who)

Answer 20

Mary Parker Follett, Elton Mayo, Chester Barnard

Question 21

System

Answer 21

parts operating independently to achieve a common purpose. Parts affect each other for good (synergy) or bad (undermining)

Question 22

Competing Values (components/organization)

Answer 22

top: flexibility, bottom: stability, left: internal, right: external

Question 23

Internal + flexibility

Answer 23

Cohesion, human relations

Question 24

Flexibility + external

Answer 24

Innovation, systems

Question 25

Internal + Stability

Answer 25

Control, administrative

Question 26

External + stability

Answer 26

Productivity, scientific

Question 27

Peter Drucker

Answer 27

First management guru

Question 28

Problems w/ management by best seller

Answer 28

selective inclusion of anecdotal evidence & can encourage simplistic “do it because i said so” and “one-size fits all” thinking

Question 29

Self-management process

Answer 29

Self assessment and planning, goal setting, self and environmental control, evaluating and rewarding progress

Question 30

Morgenstern’s time management tips

Answer 30

delete, delay, diminish, delegrate

Question 31

Frederick Taylor’s Four principles of scientific development

Answer 31

1. develop a science for each element of work, 2. scientifically select, train, teach, and develop workers to help them reach their full potential 3. cooperate with employees to ensure that the scientific principles were actually implemented 4. divide work and responsibility equally

Question 32

soldering

Answer 32

when workers deliberately slow their pace or restrict their work output

Question 33

Rate buster

Answer 33

a group member whose work pace is significantly faster than the normal pace in his or her group

Question 34

Max Weber’s Elements of Bureacratic Organizations

Answer 34

qualification based hiring, merit-based promotion, chain of command, division of labor, impartial application of rules and procedures, recorded in writing, managers separate from owners