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MGT 268 > Final Exam > Flashcards

Final Exam Flashcards

1
Q

Oracle is like the forefather of ERP systems and offers the most popular ERP application. (T/F)

A

False

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2
Q
  1. What is enterprise resource planning?
A

a) An application that integrates all departments and functions throughout an organization into a single IT application that can accommodate all aspects of the organization

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3
Q
  1. PLM systems are concerned with purchasing materials from suppliers.(T/F)
A

False

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4
Q
  1. Which of the following is an example of master data? Data about:
A

d) Sales Organizations

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5
Q
  1. Enterprise system application business suite (SAP Business suite as discussed in class) includes which of the following systems? (This is a multiple answer question, 4 correct answers, select all the correct answers, partial credit available).
A

a) Enterprise Resource Planning (ERP) systems
b) Supply Chain Management (SCM) systems
d) Supplier Relationship Management (SRM) systems
e) Customer Relationship Management (CRM) systems

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6
Q
  1. In class we talked about 4 types of integration. Among those, process integration is the integration of a company’s existing management information systems. (T/F)
A

False

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7
Q
  1. As discussed in class, in the enterprise structure shown below; MI00 Miami plant refers to a:
A

b) distribution center

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8
Q
  1. If the Marketing Department and the Accounting department in the organization use stand-alone and legacy information systems, the disadvantages would be:
A

a) Data must be re-entered from one system to the next.

b) Same pieces of data may be stored in several different versions throughout the company.

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9
Q
  1. _______________ systems offer computerized tools to support pre-sales, sales, and post-sales activities, as well as the ability to track activities related to customers throughout the organization.
A

b) Customer Relationship Management

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10
Q
  1. Which one of the following is among the most recent major ERP Vendors as discussed in class?
A

a) SAP
b) Oracle
c) Microsoft’s Business Solutions Group

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11
Q
  1. Traditional on-premise ERP systems enable companies to acquire required ERP functionality without physical software installation on premise. (T/F)
A

False

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12
Q
  1. Supply Chain Management applications have two main objectives: to attract potential customers and create customer loyalty. (T/F)
A

False

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13
Q
  1. Recall your SAP Introduction Exercise. In the SAP system we can open a total of——————– number of sessions at the same time.
A

6

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14
Q
  1. What does a “3” company feel SAP implementation is?
A

a) Nothing more than software installation.

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15
Q
  1. What is a “castle” organization?
A

a) One in which the functional area does their job and passes the work to the next functional area.

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16
Q
  1. What problems can occur as a result of a castle organization?
A

a) Delayed communication, poor customer service, poor data handling.

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17
Q
  1. Why doesn’t a company just throw away the castles?
A

a) Affiliations
b) Incentives
c) Unfamiliarity of the larger organization

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18
Q
  1. What is a process?
A

a) An organized group of activities that together create customer value.

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19
Q
  1. What is process fragmentation?
A

a) When processes are broken apart and no one can see the whole process.

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20
Q
  1. What is the defining characteristic of SAP?
A

a) Integration

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21
Q
  1. What does SAP do?
A

a) Brings together all the functional areas of the enterprise with shared data so that they work together cooperatively and communicate.

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22
Q
  1. What does SAP stand for?
A

a) Systems, Applications & Products in Data Processing

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23
Q
  1. When an organization implements SAP certain changes occur. Which of the following is not among those changes?
A

b) Organizational boundaries become visible.

24
Q
  1. When you implement SAP, at the company:
A

a) They participate in reengineering.

25
Q
  1. What is reengineering?
A

a) Radical change in process.

26
Q
  1. What module is most often changed over to SAP first?
A

a) Financials

27
Q
  1. What are the hard parts of an SAP implementation?
A

a) There is a focus on processes, which cross over functional boundaries.
b) Power structures, relationships and jobs change.
c) Standards need to be put in place.
d) Responsibility and authority may be taken away.

28
Q
  1. What are the major consequences of SAP implementation?
A

a) Changes to existing jobs.
b) Increased corporate control.
c) Dissolving organizational boundaries.

29
Q
  1. What are the key factors preventing a successful implementation of SAP?
A

a) Insufficient leadership from the top.
b) Lack of organizational readiness.
c) Resistance to organizational change.

30
Q
  1. What are the top three success factors in an SAP implementation?
A

a) Strong project management.
b) Intense participation from top management.
c) Revised compensation packages for participants.

31
Q
  1. When implementing SAP, technical problems are the easy problems? (T/F)
A

True

32
Q
  1. Failure to invest adequately in communication and change management is among the top errors companies make during an SAP implementation. (T/F)
A

True

33
Q
  1. What do you need to do to succeed at a SAP implementation?
A

a) Position the implementation as a business change process, not an IT project.
b) Have passionate, active, committed upper-level management.
c) Leadership must do whatever it takes to ensure a successful implementation.
d) Rapid decision making and rapid implementation.
e) Process owners must be the key decision managers, not the functional managers.
f) The necessary investments, must be made.
g) Change management must be a major part of the implementation.

34
Q
  1. In manual, paper-based process, delays are triggered due to which of the following? (2 correct answers. Select both)
A

a) Creating paperwork

b) Sending paperwork

35
Q
  1. Paul works in a company where its workers complete separate functional tasks in their own departments without regard to the consequences for the other components of the process or areas in the organization. Which of the following terms reflects this situation?
A

a) Silo Effect

36
Q
  1. Charles works in the Warehouse. Which of the following are warehouse steps he would complete related to the Fulfillment process? (2 correct answers. Select both).
A

b) Create a Picking List

c) Create a Packing List

37
Q
  1. Harry manages the Warehouse and is delegating responsibilities to his employees on the shop floor. Which of the following warehouse steps are related to the Procurement process? (2 correct answers. Select both).
A

a) Receive packing list from vendor

b) Create goods receipt document

38
Q
  1. Drew is a customer service representative and stores all of his customer information in a database. What is a person, place, thing, transaction, or event about which information is stored?
A

a) Entity

39
Q
  1. An information system that supports business processes end-to-end and across the organization is a(n):
A

c) Enterprise System

40
Q
  1. Which of the following best describes an Enterprise System?
A

a) Enterprise-wide support and data access for an organization’s operations and business processes.

41
Q
  1. _____________________________ involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.
A

c) Business Process Reengineering (BPR)

42
Q
  1. What are the two different categories for information type?
A

d) Transactional and analytical

43
Q
  1. When an organization combines the Procurement, Fulfillment and Production processes sharing data across from a single database, this is called an:
A

a) Integrated Process

44
Q
  1. Cathy is explaining where integration occurs between their basic business processes, which includes fulfillment, production, and procurement. Which of the following statements about an integrated process are TRUE? (3 correct answers. Select all).
A

a) The process is triggered by a customer order.
b) The production process is suspended when the needed raw materials are not available.
c) The fulfillment process continues when the finished products become available.

45
Q
  1. Shari is creating a process flow diagram of her company’s integrated business process (containing the Fulfillment, Production and Procurement Processes), after which of the following activities should she include a decision point? (2 correct answers. Select both).
A

b) Create Sales Order

c) Authorize Production

46
Q
  1. Karen is explaining to a new employee some of the automated functions of their Enterprise System. Which of the following are automatic consequences of the goods receipt step in the procurement process? (3 correct answers. Select all)
A

a) A goods receipt document is created
b) An accounting document is created
c) The quantity of the material is updated in inventory records

47
Q

• The two categories of internally and externally focused IT applications

A

Stand-alone and Legacy Systems & ERP Systems

48
Q

Stand-alone and Legacy Systems

A

These are not integrated, support the traditional functional approach

49
Q

ERP Systems

A

These are integrated, support the business process approach

50
Q

Standalone Disadvantages

A

Little or no integration with other organizational systems

Data cannot be shared

Data must be re-entered from one system to the next

Same pieces of data may be stored in several versions throughout the organization

51
Q

Enterprise-Wide Information Systems, Enterprise Resource Planning (ERP)

A

A system that supports business processes end to end and across the organization

Integrates business activities across departmental boundaries

Single application that can accommodate all aspects of organization

Rather than storing data in separate places throughout the organization, all data relevant to the company and particular departments is stored in a central database

52
Q

ERP Advantages/Disadvantages

A

Advantages
Integration within the organization btw business processes

Information can be easily shared

Transparency across entire organization

Improved decision making by having access to timely consolidated data/information

Reduced costs, Increased customer satisfaction…

Disadvantages
Can be expensive and difficult to use

The system is no better than the weakest link in the chain a problem in one
department will affect all the other departments

53
Q

• Types of Data in ERP Systems

A

Transaction data, master data, and organizational data

54
Q

Customer Relationship Management (CRM)

A

CRM offers a completely integrated approach to customer management

  • —Computerized tools to support pre-sales, sales, post-sales activities
  • —Plus the ability to track activities related to customers throughout the organization

Purpose is to streamline information flow between the customers and the company to

  • —Attract potential customers
  • —Create customer loyalty

Can be integrated with ERP systems to leverage internal and external information to serve customers

55
Q

Supply Chain Management (SCM)

A

SCM Offers a completely integrated approach to supplier management

Supply chain – the producers of supplies that a company uses

Purpose is to streamline information flow between the company and suppliers to

  • —Accelerate product development
  • —Reduce costs associated with suppliers
  • —Can be integrated with ERP systems to leverage internal and external information to collaborate with suppliers
56
Q

Integrated Process

A

When the organization combines the Procurement, Fulfillment and Production processes sharing data across from a single database

MGT 268 (2 decks)

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