final exam Flashcards
1
Q
forming
A
- get to know each other
- overly polite, awkward
- discuss fundamental topics
2
Q
storming
A
- define roles and responsibilities
- decide how to reach goals
- conflict. leader should be coach not cop
3
Q
norming
A
- no more conflict
- roles are clarified
- check agenda for progress toward goals
- everyone takes on leadership functions (not one leader)
4
Q
performing
A
- some never reach this stage
- loyalty and willingness to resolve problems
- information flows freely, goals are met, and production exceeds expectations
5
Q
proper behavior as a meeting participant
A
- arrive early
- come prepared
- have a positive attitude
- contribute respectfully
- wait for others to finish
- keep your voice calm and pleasant, yet energetic
- give credit to others
- only use electronics for meeting related tasks
- help summarize
- express your views in the meeting
- follow up
6
Q
good listening
A
- defer judgment
- pay attention to the content
- listen completely
- find main ideas
- do one thing at a time
- control anger
- let speaker finish their thought
- give affirming statements and invite additional comments
7
Q
keys to building powerful listening skills
A
- control distractions
- be actively involved
- seperate facts from opinions
- identify important facts
- avoid interrupting
- ask clarifying questions
- rephrase
- use lag time to think about what the speaker is saying
- take notes
- be aware of gender differences
8
Q
white space
A
- good
- increase with headings, bullets, margins (1 - 1.5)
- short sentences and paragraphs
9
Q
serif
A
- times new roman
- formal
- body of text
- curleys on letters
10
Q
sans serif
A
- Arial
- clean letters
- headings, signs
- not continuous reading
11
Q
lists
A
- high skim value
- numbers show chronology while bullets do not
- capitalize first word
- don’t punctuate unless full sentences
- consistency (ex.start each with a verb)
12
Q
headings
A
- visual impact
- group similar material together
- separate major ideas from details
- appear most in reports
13
Q
business blogs
A
- keep people informed and able to interact with the business
- companies use blogs for PR, crisis communication, market research, marketing, communication, and recruiting
14
Q
principals to apply when blogging
A
- understand the company policy
- dont mix personal and business
- private isnt actually private
15
Q
Primary research
A
- first hand experience
