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Interpersonal Communications > Final Exam > Flashcards

Final Exam Flashcards

1
Q

Appraisal

A

people monitor the environment to assess whether conditions help/hinder goals. If situations are favorable they experience positive emotions and vice versa.

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2
Q

Action Tendencies

A

Behaviors we perform based on emotions to close the gap between appraised situation and our goals.

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3
Q

Anger

A

Attack–>conquer a barrier to our goals

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4
Q

Sadness

A

Retreat–> provide time to adjust to loss

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5
Q

Happiness

A

Approach–> take advantage of favorable circumstances

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6
Q

Fear

A

Seek protection (fight/flight/freeze)–> get away from those who saw our incompetence

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7
Q

Emotional Intelligence

A

The capacity to be aware of, control, and express one’s emotions.

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8
Q

Framing Rules

A

Define the emotional meanings of situations

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9
Q

Feeling Rules

A

What we should expect to feel in situations

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10
Q

Emotion Work

A

Efforts to generate appropriate emotions

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11
Q

Interactive View of Emotions

A

Social rules and understandings shape what people feel and how they express their emotions

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12
Q

Hurt

A

An emotional blend of fear, sadness, and anger

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13
Q

Guilt

A

Involves a sense of remorse/regret (I DID something bad)

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14
Q

Shame

A

Results from believing that we are flawed and unworthy of love (I AM bad)

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15
Q

Communication Climate

A

The overall feeling/mood between people shaped by verbals, nonverbals, and context

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16
Q

Self-disclosure

A

The revelation of personal information about ourselves

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17
Q

Norm of Reciprocity

A

The expectation that people will reciprocate our self-disclosures

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18
Q

Social Penetration Theory

A

Description of relationship escalation that focuses on how communication allows partners to probe each others self-concepts

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19
Q

Commitment

A

Can be viewed as emotional attachment, a promise, or dedication

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20
Q

Have to

A

No alternatives, can’t leave partner

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21
Q

ought to

A

Moral obligation, can’t leave because of expectations of others

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22
Q

Want to

A

Emotional desire to stay with partner

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23
Q

Relational Dialectics

A

Tensions and contradicting wants in relationships

24
Q

The Three Relational Dialectic Types

A

Autonomy vs connection; novelty vs predictability; openness vs closedness

25
Q

Levels of Confirmation

A

Recognition, acknowledgement, endorsement of feelings

26
Q

Conflict

A

Expressed disagreement, struggle, or discord

27
Q

Expressed Tension

A

Conflict exists only if disagreements or tensions are expressed, verbally or non-verbally

28
Q

Interdependence

A

Interpersonal conflict can only occur between people who perceive themselves as interdependent at the time of the conflict

29
Q

Perceived Incompatible Goals

A

We experience conflict when we perceive that what we want is incompatible with what is wanted by a person with whom we are interdependent

30
Q

Levels on Conflict

A

Problematic Behavior, relationship roles, undesirable trait

31
Q

Conflict Goals

A

Outcomes a person hopes to achieve at the end of a dispute

32
Q

Types of Conflict Goals

A

Instrumental, relational, identity, process

33
Q

Destructive vs. Constructive Process

A

Personalities vs behaviors; latent vs manifest; inflexible vs flexible

34
Q

Conflict Strategies

A

Exit, neglect, loyalty, voice

35
Q

4 Conflict Styles

A

Dominating, integrating, obliging, avoiding

36
Q

The Chilling Effect

A

When people who have less power than their partner withhold complaints to avoid conflict and perceive their complaints as less serious

37
Q

Grace

A

Granting forgiveness or unearned kindness

38
Q

3 Characteristics of Grace

A

Is a choice not an obligation, distinct from reconciliation and reunion, given without strings attached

39
Q

Kitchen-sinking

A

An unproductive form of conflict communication in which “everything but the kitchen sink” is thrown into the argument

40
Q

Closeness through Dialogue

A

Closeness through self-disclosure. Typically a feminine approach

41
Q

Closeness through Doing

A

Closeness through shared activities. Typically a masculine approach

42
Q

Development of Trust

A

Based on dependability, emotional responsibility, individual histories, family scripts, willingness to take risks. Develops gradually and in degrees

43
Q

Social Support in Friendship

A

We want to know we’re not alone. Listening to problems, being available

44
Q

Relational Rules

A

Expectations for a relationship

45
Q

Friendship Deterioration

A

Abrupt ending vs gradual waning

46
Q

Eros

A

Love style focused on beauty and sexuality

47
Q

Ludus

A

Love styles involving a game

48
Q

Storge

A

Love that is peaceful and grounded in friendship

49
Q

Mania

A

Love that is dramatic, involving elation and depression

50
Q

Agape

A

Love that is compassionate and selfless

51
Q

Pragme

A

Love that is practical and meets specific criteria

52
Q

Relational Culture

A

Developing traditions, ways of communicating, rules/rituals

53
Q

Placemaking

A

Creating a space that both feel represents them

54
Q

Gottman’s 4 horsement of the Apocalypse

A

Criticism, contempt, defensiveness, stonewalling

55
Q

Marital Types

A

Independent, separate, traditional, mixed

56
Q

Love Languages

A

Gifts, words of affirmation, physical touch, quality time, acts of service

Interpersonal Communications (2 decks)

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