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Negotiation and Conflict Managment > Final Exam > Flashcards

Final Exam Flashcards

1
Q

What is the the window into human nature?

A

Language —> Direct communication, indirect communication
Direct language = mutual knowledge
Indirect language = individual knowledge

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2
Q

3 Communication types

A

1) Dominance - haggling
2) Communality - friendship and family not business
3) Reciprocal - Harvard method, you scratch my back I scratch yours, no winners/losers

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3
Q

ADR Techniques (Alternative Dispute Resolution Techniques)

A

Mediation and Arbitration

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4
Q

Mediation

A

1) Without prejudice, subject to contract and privileged
2) Confidential to each of the parties and to the mediators to extent agreed by the parties
3) Consensual process that depends on co-operation from teh parties and their continuing willingness to mediate
4) NOT BINDING but is intended to lead to binding agreement

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5
Q

Arbitration (characteristics)

A

1) Conducted by an individual arbitrator or arbitration panel
2) A BINDING TECHNIQUE - the arbitrator or team must reach a decision in accordance with the Arbitration Act 1996 for England and Wales
3) A more formal process although CDP arbitration is designed to be flexible and less confrontational than some traditional arbitration

-Cross boarder disputes, based on international law

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6
Q

Definition of arbitration

A

Arbitration is a private jurisdiction which replaces public jurisdiction on the basis of a voluntary legally effective decision

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7
Q

Arbitration process

A

1) Start by the claimant’s statement of the case
2) Naming the arbitrator(s)
3) Conclusion of arbitration contacts
4) Rules of the procedure are determined (either by elected arbitrators or by the parties)
5) Dispute is carried through according to rules of procedure
6) Termination of dispute by arbitrators award or by order of the court of arbitration

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8
Q

Mediation definition

A

Mediation is a method of intervention in conflicts and is carried out by a neutral person, the mediator. Mediators assist the parties to find a solution on their own. By facilitating negotiations without a competence to decide; they do not express any evaluations on his own. The mediator will only intervene in order to structure and support the proceedings. Mediation proceedings are open ended and differ from arbitration which is aimed at a decision.

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9
Q

Winner/Loser Approach

A

Not Harvard method, hard/soft strategies of negotiating

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10
Q

Soft Strategies for Negotiation

A

Agreement as objective, confidence in the opposite party, relationship is top priority, makes offers, unilateral concessions, inclined to give way to pressure, looks for joint solutions.

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11
Q

Hard strategies for negotiation

A

Victory as objective, distrust of opposite party, position is top priority, uses threats, unilateral benefits, inclined to assert pressure, focuses on own advantage.

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12
Q

3 Requirements for proper negotiation: harvard method

A

3 Requirements for proper negotiation

1) Objective to satisfying both parties
2) Efficiency of approach
3) Preserve or improve the relationship between parties

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13
Q

4 basic concepts of proper negotiating

A

1) Individuals and problems are dealt with separately
2) Interests (why?) and not positions (what?) are top priority
3) Possibilities are developed before decisions are taken
4) Results are based on objective criteria

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14
Q

How can you develop the second stage of negotiation?

A

Development of possibilities:
Brainstorming with opposite party, widen the basis of your options, look at things from an experts point of view, change your PoV, discover common interests, change basic parameters, look for advantages of both sides, try to combine different interests, make decisions easier for the opposite party, ask the opposite party what they think will help.

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15
Q

Power gained from negotiating methods

A

There is power in..

  • establishing good relationships
  • understanding each others interests
  • developing creative possibilities
  • applying comprehensible criteria
  • developing the best alternative
  • achieving fair agreements
  • being aware of negotiating properly
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16
Q

When the opposite side clings to their positions

A
  • Don’t fight back
  • Don’t attack the other sides position
  • Use questions in order to look behind the other sides position
  • Don’t justify your interests or concepts
  • Ask the opposite side for criticism and advice
  • Turn attacks on you into relevant confrontation
  • Again and again ask questions about the subject matter
  • Also use the power of keeping silent
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17
Q

Big 5 personality traits

A

1) Openness to experience
2) Conscientiousness
3) Extroversion
4) Agreeableness
5) Neuroticism

18
Q

What subject does negotiation belong to?

A

Organizational behaviour

19
Q

3 types of mediators

A

1) Substance orientated
2) Relationship orientated
3) Process orientated

20
Q

Concept of man

A

Every human is a mold shaped by thinking and we fill the mold with feelings then come to action.

1) Avoid identification with subject matter
2) Avoid concentrating on positions BUT
3) Operate at level of thinking

21
Q

Hansen case

A
  1. Set of facts
    • Company Polluted the environment against the law, because they had no filterw
    • CEO tried to convince the board to avoid polluting but they didn’t accept.
    • The CEO tried to avoid it but there was no money available, so he omitted the decision and the waters were polluted.
    • The government sue the company and the CEO directly.
  2. Legal consequences
    Question: Is the CEO responsible?
    • Even if you try to change something, you are liable (responsible) for your actions.
    • It is not enough to try to avoid the problem, you have to be successful
    Chech Hansen Case – Company that pollutes the water and the managers goes to prison
    outcome: attempts do not count, but the result is the important.
    Hansen had 2 possible choices:
    - Stop the production od the company
    - Resign his job
22
Q

Meta Approach - What does the meta approach mean for negotiation?

A

“Common elements”, the same in every country. Meta Approach used for preparations before you begin negotiation.
Ask yourself:
Q: How do I get the other party to make the concessions necessary to reach my desired end point.
Q: How should we evaluate the outcome of negotiation? Q: Why did the event occur?
Q: How do we manage the conflict
Q: How do I get the other parties information without giving away my interests and making myself vulnerable to exploitation

23
Q

Conflict Managment

A

Belongs to legal risk management. Stems from a disagreement or conflict between over a contract between two parties

24
Q

Direct language and indirect language

A

Direct language = mutual knowledge

Indirect language = individual knowledge

25
Q

What is the basis for negotiation?

A

Communication and relationships

26
Q

What two kinds of negotiation do not belong to the Harvard method?

A

1) Haggling over positions

2) Hard and soft way of negotiation (good cop, bad cap)

27
Q

Harvard has to do with what relationship?

A

Reciprocity

28
Q

Harvard method critiera

A

1) Satisfying both parties
2) Efficiency approach
3) Preserve, maintain, improve relationship with each parties

29
Q

How are we going to manage corporate conflict management?

A

Proactive - arbitration, medication, private

Reactive - litigation, public court

30
Q

Substance orientated mediator

A

Industry expert, usually closest in role to arbitrator

31
Q

Process orientated mediator

A

Keeps communication flowing, focused on the process itself

32
Q

Relationship (relational) orientated

A

Maintains parties relationships

33
Q

Harvard Method, concepts

A

1) Individuals and problems dealt with separately
2) Interests and not positions are top priority (Linked to the concept of man - have to understand other parties way of thinking, what is behind their position)
3) Possibilities are developed before discussions are taken
4) Results are based on objective criteria (win/win, thinking not feeling, discovering real interests)

34
Q

Checking alternatives

A

Before starting negotiations the parties should check their alternatives. What are the alternatives if the negotiations fail and no result can be achieved?

35
Q

Power gained from negotiating methods?

A

There is power in

  • establishing good relationships
  • understanding each others interests
  • developing creative possibilities
  • applying comprehensive criteria
  • developing the best alternative
  • achieving fair agreements
  • being aware of negotiating properly
36
Q

What do you do when the opposite side clings to positions?

A

1) Don’t fight back and don’t hit back
2) Don’t attack the other sides position
3) Use questions in order to see others position
4) Don’t justify your interests
5) Ask the opposite side for criticism and advice
6) Turn attacks on you into relevant confrontation
7) Again and again as questions
8) Also use the power of keeping silent

37
Q

10 rules for successful negotiation

A

1) Develop your best alternative before your negotiation and safeguard it
2) Before negotiation try to put yourself into the opposite parties position
3) Always create a framework of negotiation that enables you to concentrate and have attention
4) Interests and not positions
5) Good relationships with other side, try to find possibility that will achieve the best possible result
6) Together, find mutually satisfying results
7) Agreements based on objective criteria
8) Reveal tricks at once and attend to them
9) Always aim at a good result for both sides and save opposite parties face
10) Always remain true to my personality

38
Q

Substance orientated approach

A

Resemble parent/child interactions. “Parent” like neutrals attempt to ascertain the needs of the “child” like participants so they can tell those individuals what they should accept.

39
Q

Process orientated approach

A

They work to reopen communication channels and once they are open they let advocates determine what is best for themselves.

40
Q

Relationship orientated apprach

A

Designed to transform disputes into relatively self-sufficient problem solvers. Try to empower weaker parties. Relationship orientated are unlike other two trying to get resolution, they focus on future party relationships.

41
Q

Dealing with objections: Who, what, where, when, why

A

Background of an objection should be clarified with questions

42
Q

7 Phases of the Negotiation combined with Harvard method

A

1) Preparation [Planning in Harvard method]
2) Greeting [Preparation]
3) Information exchange [Debating phase]
4) Negotiation (core) [Proposal phase]
5) Agreement [Bargaining phase]
6) Goodbye [Bargaining phase]
7) Review [Documenting]

Negotiation and Conflict Managment (1 decks)

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