Final Exam Flashcards
Determining medical clearance as determined by FDA
-visible congenital or traumatic deformity of the ear
-history of active drainage from the ear within the previous 90 days history of sudden or rapidly progressing hearing loss within the previous 90 days
-acute or chronic dizziness
-unilateral HL of sudden or recent onset within the previous 90 days
-audiometric ABG equal to or greater than 15 dB at 500, 1000, 2000 (or one frequency at 20)
-visible evidence of significant cerumen accumulation or a foreign body in the ear canal
-pain or discomfort in the ear
-child under 18 years old
Three different types of approaches to hearing aid selection
-physical factors of cosmetics, anatomical and dexterity issues and selection by needs assessment
-measurement, circuitry and components and expert fitting techniques (usually the preferred method)
-perception and paired comparisons
Subjective FCA measures (6)
-characteristic of amplification tool (COAT)
-the client oriented scale of improvement (COSI)
-expected consequences of hearing aid ownership (ECHO)
-hearing handicap inventory for the elderly- screening (HHIE-S)
-the hearing handicap inventory for adults (HHIA)
-communication scale for older adults (CSOA)
Objective FCA procedures (5)
-QuikSIN
-Hearing in noise test (HINT), now its AzBio
-acceptable noise levels (ANL)
-test of binaural interference
-listening span
Transactional sale
-simple, short-term sale in which the customer already knows what he needs so little product knowledge is required on the sales side
-buying criteria usually hinges on price or ease of acquisition
-usually only focused on todays transaction, fear of paying more than they had to
Consultative selling
-a more complex, long-term involving collaboration of both buyer and seller in which the latter must first develop an understanding of the customers business, industry and needs and then craft a solution to help the customer achieve their objectives
-usually service or solution based
Relational shopper
-todays transaction is one in a long series of future purchases, fear making the wrong choice
Consultant
-works with client
-have expertise to apply tools and techniques to resolve process problems and can advice and facilitate an organizations improvement efforts
Difference between a customer and a client
-selling to a customer is a transaction relationship involving an exchange of good of money
-selling to a client for whom the salesperson takes responsibility for guiding and advising by taking on a stewardship
Multiple channel of WDRC
-allows for flexibility to fit to target, can be moved individually to make comfortable
-helps to repackage sound into the users residual dynamic range
-for patients: help patient hear important soft sounds
Expansion
-makes softer sounds softer
-makes soft non-speech sound inaudible and less annoying
-for the patient: the HA will minimize annoying soft non-speech sounds
Automatic feedback reduction
-will automatically detect and reduce feedback
-for patients: automatically take care of annoying whistling sounds associated with HA use
Digital noise reduction
-based on time and frequency analysis of input sound, it reduced gain in bands with noise
-for the patients: dramatically improve listening comfort in noise while maintaining speech
Impulse detection and reduction
-sometimes called anti-shock it reduced peak gain of impulse and transient sounds
-for the patients: detects sharp uncomfortable sounds and reduced them
Directional mics
-improves SNR when speech and noise are spatially separated
-for the patient- significantly improve speech understanding in many noisy listening situations
Automatic directional mics
-polar plots automatically change based on input levels of noise
-for patients: the HA will be easier to use and no buttons to push activate it
MCL
-tells us that the same patient can prefer highly variable loudness level to the same stimuli over the course of minutes, hours, days, weeks and months
PB Max
-maximum score can get in speech tests with no rollover
-not the same level as MCL necessarily
MPO
-maximum power output of the hearing aids
OSPL90
-MPO of a HA measured in a 2cc coupler
RESR
-real ear saturation response
-MPO measured in the real ear using probe-mic equipment
RETSPL
-reference equivalent thresholds in SPL
-values used to convert HL LDL to 2cc coupler
RECD
-real ear coupler difference
-values used to convert from 2cc coupler to ear canal SPL