Final Exam Flashcards
Steve Jobs was said to be one of the most charismatic leaders in history. Those who worked with him were inspired by his enthusiasm and optimism. When speaking to his company, he loved to use words like “extraordinary,” “amazing,” and “incredible.” People couldn’t help but mirror his excitement. The leadership of Steve Jobs could best be described as what kind of leadership theory?
relationship theory
Two nurses on Lakeesha’s team have stopped talking. When they are scheduled to work together, they attempt to get someone else to cover their shift. Lakeesha can see that this is making things difficult for everyone, so she confronts the two nurses about their problem. Lakeesha insists that they talk it out so that the issue between them can be put aside. This is an example of what approach to conflict?
direct approach
Gia, the charge nurse on a busy recovery floor, notices that someone keeps forgetting to reprogram the pump when setting up a new IV medication. The patient then receives the medication at whatever rate the machine was programed to prior. So far, nothing dangerous has happened but Gia must make sure this error does not continue to happen. She looks over the records and manages to narrow it down to one nurse: Hae. Hae should know how important this is, but Gia imagines it is just carelessness. What would be the BEST way for Gia to handle this issue?
Speak to Hae one on one to make sure she understands how to reprogram the machine.
Why can it be said that a boss isn’t always a leader?
A boss has authority, but a leader is someone people want to follow.
Henry is the senior pharmacist on staff at a local retail pharmacy. He has two pharmacists who work for him on a varying schedule. There are also two technicians but both pharmacists prefer one over the other. When he is making up the tech schedule, both pharmacists demand to have their favorite tech working on their days. Since Henry deals with conflict by compromising, what will he LIKELY do?
Split the tech’s time equally between the two pharmacists.
Meera, the director of a radiology center, is thinking of changing the regular operating hours. She believes that patients would be much happier if they were able to come in beginning at 7am in the morning for their tests. Meera calls a staff meeting to discuss the opinions of everyone. She asks them how they would feel about opening that early. Several express that they would be against it. Meera asks those who are not in favor to offer their own suggestions. In the end, the hours are changed to 7am. In thinking about the way Meera handled this situation, what kind of conflict style would you say she has?
collaborative
Even though the trauma team is a group of different healthcare professionals with different training, why are they so effective when it comes to the quick treatment of patients?
They are working toward a common goal.
Middle Springs Lab is a busy place, with technicians running tests, analyzing samples, and returning results to the physicians who ordered them. There seems to be an issue whenever a new order of lab specimen forms is delivered. Everyone seems to put the forms in a different place, resulting in precious time wasted trying to find the new location of the forms. How might the head of the lab BEST handle this issue?
Have a meeting with the entire team to decide where the forms should always be kept.
Rihanna is fed up with having to clean out everyone’s old lunches from the staff fridge. She shows the boss, Kyle, how people seem to forget leftovers and salad dressings to the point where they start growing mold! Kyle has a staff meeting to let everyone know that the policy has always been for everyone to take their items out of the fridge at the end of the day. He says that from this point on, anything left will now be thrown out before he leaves. This is an example of what approach to conflict?
rule enforcement
A great leader shows weakness by asking their team members for advice.
T/F
Falsse
Musha is leader on a trauma team working to stabilize a car accident victim. One resident discovers that the victim has two possible broken fingers and wants to get the patient a CT right away. Another resident believes that the patient could possibly have a bruise to their liver or spleen and wants to have an abdominal x-ray. They begin to argue over the patient. Musha agrees that both situations are possible but reminds the residents that the patient must have stable vital signs before anything else can be done. She suggests that everyone concentrate on stabilizing the patient’s blood pressure first. What approach to conflict has Musha taken in this situation?
de-emphasis
Conflict can sometimes be beneficial for a team.
T/F
True
Enzo oversees several technicians in his lab. Because of the year-end figures, the hospital lets Enzo know that the lab is going to receive a bonus to use to make improvements to whatever they would like. Some of the techs want to upgrade the coffee machine, while others think that is unfair because not everyone drinks coffee. A few of those techs want to use the money for a new couch in the breakroom. The techs begin to argue about these two choices. Enzo does some research and finds a coffee machine that is a bit less expensive than the techs wanted but points out that there would be enough money leftover to purchase a used couch for the break room. In thinking about the way Enzo handled this situation, what kind of conflict style would you say he has?
compromising
The agreement of all team members on decisions is called what?
Consensus
A little boy is excited to get a balloon from the vendor at the park. As soon as he walks off though, he manages to lose hold of it, and it begins to float up into the sky. The boy bursts into tears. Greta happens to be passing by and sees the situation. Which reaction would show that Greta has sympathy for the boy?
Greta tells the boy that she is so sorry he lost his balloon.
Nova is a nurse in the intensive care unit. She has a new patient who is intubated and on a respirator. The patient cannot speak but is conscious. How might Nova change her approach when communicating with this patient?
Nova should be looking at the patient for movement or expressions.
Aroon is seeing a patient for a follow-up after performing a hip replacement on them. He comes into the room and asks the patient how they are feeling. He asks what kind of physical therapy they are doing. Aroon leans against the counter with his arms crossed as he talks to the patient. The patient nervously explains that they did begin physical therapy but that their insurance would not cover extended visits. He asks if they continued to perform exercises after the therapy stopped. Aroon’s patient begins to cry, in his opinion, out of nowhere. He realizes the patient thinks he is angry. What could have given the patient the impression that Aroon was unhappy with them?
Aroon has crossed his arms over his chest.
Carlos has an order to perform an ultrasound on a 23-year-old patient suspected of having an ectopic pregnancy. She is in the waiting room as Carlos prepares the table and machine. When Carlos steps into the waiting room to call for the patient, he sees that she is with a young man. There are several other people scattered around the room. How can Carlos show respect for this patient’s privacy?
Call out the patient’s name and invite her to come back into the office.
Patients generally do not want specific details because they trust the physician to make decisions for them.
T/F
Falsse
Naomi works in a clinic in an area where many people are addicted to painkillers. She sees a new patient who explains that he fell off a ladder while painting his house. He is now unable to walk upright or else he experiences severe pain. Naomi does not think this is the case and refuses to take any x-rays of the patient’s spine. She advises him to take over-the-counter Tylenol until he feels better. Naomi’s patient leaves unhappy and seeks help in an emergency room. What might have prevented this lack of communication?
Naomi should have set aside her opinions about the patient’s motive for seeking treatment.
Patients need to feel that medical professionals are working with them and that they are not alone. One way to convey this feeling is by using the word ‘we’ when addressing the patient. This is not always the case, though. In which situation would using ‘we’ NOT be appropriate?
“How are we feeling today?”
Being in a healthcare setting can be intimidating for many patients. They want to get help, but they may be shy about expressing themselves. A medical professional’s body language can also help put a patient at ease. Which medical professional would MOST likely make a patient feel comfortable expressing themselves?
a therapist who is seated with their head inclined toward the patient
Health officials across the country have seen an alarming uptick in the cases of flu they have treated over the past month. Medical professionals know that the best way to keep the flu from spreading is to stay home from work or school if you feel sick. What would be the MOST effective way to communicate this idea?
use of media such as internet or television
It is cold and flu season. Todd is examining a six-month-old baby with a runny nose and fever. He has seen many cases in the last day or so. Todd looks at the baby’s throat, ears, and nose. Todd notices the baby pulling at its right ear. What might this body language indicate?
The child is experiencing pain in that ear.
What is one way that someone can prepare for active listening?
Acknowledge any emotions that might affect listening.
Prisha has a patient who is discussing her long fight with fatigue. She explains to Prisha how she at first became exhausted when she was working full-time. She cut down her schedule to work only a few days a week but still felt exhausted at the end of the day. The patient explains changes she made to her routine, diet, and exercise to try to feel better. She begins to list all the ways her life has changed because of this symptom. Prisha is on a tight schedule but wants to encourage self-disclosure in all her patients. How might Prisha show that she is listening to her patient?
Prisha should nod while the patient is explaining.
