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program planning > Final Exam > Flashcards

Final Exam Flashcards

1
Q

Challenges for us as leisure service providers

A

cultural diversity, gender and ethnic differences, generational value orientations, varying family structures, income stratification, technological advances

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2
Q

Recreation

A

organized activity intended for social ends

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3
Q

Leisure

A

time OR state of mind OR attitude

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4
Q

Play

A

even more subjective

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5
Q

Leisure service programming

A

is the creation of opportunities for leisure experiences with consequent benefits

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6
Q

Leisure Service Programming provides

A

Provides a means for individuals to seek novelty, variety, pleasure, challenge, renewal, and growth in their lives through participation in leisure experiences

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7
Q

Government based recreation

A

state parks

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8
Q

Private nonprofit

A

Organizations are funded by contributions, gifts, memberships, time and talent of community members

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9
Q

Commercial for profit

A

bowling ally movies

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10
Q

Potential Benefits of Leisure Experience

A 
Personal Development
Social Bonding
Physical Development
Stimulation
Fantasy and Escape
Nostalgia and Reflection
Independence and Freedom
Reduction of Sensory overload
Risk Opportunities
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11
Q

“Reasonable” accommodation does not mean:

A

Waiving age or other registration requirements
Waiving or applying rules or codes of conduct differently
Allowing people in programs who cannot communicate or follow basic directions
Including people in group programs who cannot tolerate a group setting

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12
Q

Challenges to programmers

A

Emotional/behavioral disabilities
Individuals with multiple disabilities
Multiple individuals with varying disabilities
Disabilities that are not consistent among individuals (e.g., persons with autism or MS)
Effect of medications

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13
Q

Program Proposal

A

Ideally will reflect a demonstrated ‘need’ but you have to start somewhere

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14
Q

What constitutes a Program?

A

A program is a designed opportunity for a leisure experience to occur”
It’s a process to allow participants to reap benefits

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15
Q

Baby boomers

A

Baby Boomers continue quest to be physically and spiritually well – fitness, nutrition, building meaningful relationships, understanding one’s self

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16
Q

Examples of Private Non Profit Organizations

A 
YMCA
Girl Scouts of the USA
Boy Scouts of America
American Red Cross
Salvation Cross
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17
Q

Examples of Governmental/ Political System

A

Parks
Hospitals
Prisons
Universities; College

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18
Q

Social Planning

A

Process using knowledge and expertise to rationally and logically distribute leisure

19
Q

Process Steps

A 
Develop philosophical framework
Identify needs
Plan delivery
Implement program
Evaluate
Feedback
20
Q

Vision Statement

A

Project image of organization
Inspiring, clear challenging, empower staff (and customers/clients)
Should “stand the test of time”
Should provide direction, even when circumstances change

21
Q

Mission Statement

A 
Define the primary purpose of the agency
Short and direct, one paragraph (or less)
Specific to your agency
Focus on delivery of quality programs
Emphasize organizational “values”
Broad, not measurable
`
22
Q

Responsibilities

A

Start new programs
Administer current programs
Help with special events
Lead or instruct programs
From supervising a specific program to managing a facility
From face-to-face to supervisor to administrator

23
Q

Common Elements of a Profession

A
  1. Organized body of knowledge
  2. Organizations and institutions that exist to transmit professional knowledge
  3. Creation of professional authority as a result of public sanction
  4. A Code of Ethics and Standards to guide professional practice
24
Q

Responsibilities of Professional Practice

A

Placing the needs of the customer first
Commitment to the ideals of the Leisure Service Movement – adhere to philosophy
Protection of the Customers’ Rights
Trust, mutual respect, protection and access of privileged information
Acquisition of adequate and appropriate knowledge prior to engaging in professional activities

25
Q

Leadership Characteristics

A

Honest - integrity
Competent – technical, conceptual, human relation skills
Forward-looking (visionary) – sense of direction and concern for the future
Inspiring – enthusiastic, energetic, encouraging

26
Q

Leaders vs Managers

A

Manager administers – Leader innovates
Manager is a copy – Leader is original
Manager maintains – Leader develops
Manager focuses on systems and structure – Leader focuses on people
Manager relies on control – Leader inspires trust
Manager has short-term view – Manager has long-term view
Manager asks who and how – Leader asks what and why
Manager has eye on bottom line – Leader has eye on the future

27
Q

Client

A

passively receives recommendations

28
Q

Consumer

A

an individual who uses services

29
Q

Customer

A

an individual who participates in a service on a regular basis

30
Q

Guest

A

Individual treated courteously and respectfully, given special care and attention, made to feel welcome in an environment

31
Q

Member

A

Individual has been given special privilege because they have paid dues and/or has been inducted into a group or organization (YMCA, Club, etc)

32
Q

Participant

A

Individual actively engaging in the process

33
Q

Patron

A

an individual who buys services on a consistent or regular basis from a leisure service organization (like a customer)

34
Q

User

A

individuals who involve themselves actively in a program or service on a regular basis – consistent pattern of involvement

35
Q

Visitor

A

individual who visits an area or facility and participates in a program

36
Q

Involvement – Reflects self-image, attitude, behaviors – exemplifies lifestyle – user finds relevance and interest

A

Differentiation – Subtle differences that separate available services or products - Choice

37
Q

Time Pressure – Convenience or location

A

Cohorts – groups of individuals in same age range (5, 7, -10 years)

38
Q

Major life events – Life Change Units

A 
Experiential differences
Individual intelligence
Temperament and Personality
Social Class
Cultural influence
Level of Education
Job and income
Racial and ethnic differences
39
Q

Goals are broad, objectives are (more) specific

A

Objectives are a means of measuring whether or not goals are met

40
Q

Program Goals

A

Broad statements that define the leisure services to be produced

41
Q

Program Objectives

A

Specific statements that are measurable and some dimension of time

42
Q

Objective Charactersitcs

A 
Specific statementsSpecific
Measurable
Attainable
Realistic
Timelined
43
Q

Program Formats

A

The way a leisure experience is organized

44
Q

5 Channels for Promotion

A 
Advertising
Publicity
Public Relations
SALES PROMOTION
PERSONAL SELLING

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