Final Exam Flashcards
What are the 5 aspects Daniel Goleman describes as Emotional Intelligence?
Self Awareness
Empathy
Motivation
Self-regulation
Social Skills
The ability to recognize and understand your moods, and emotions, and drives as well as their effect on others
Self Awareness
The ability to understand the emotional makeups of other people, skill in treating people according to their emotional reactions
Social Awareness (Empathy)
The ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement.
Self-Management / Self-Regulation
The ability to manage, influence and inspire emotions in others
Social Skills
In how many ways are people intelligent according to the Theory of Multiple Intelligence by Howard Gardner?
8
Is the ability to solve problems deemed important in one or more cultural contexts.
Intelligence
Name the 8 types of intelligence
Logical-mathematical
Interpersonal
Bodily-kinesthetic
Linguistic
Intra-personal
Spatial
Naturalist
Musical
Is the capability to manage cultural diversity
Cultural Intelligence
What are the 3 critical aspects to have a high Cultural Intelligence?
Cultural knowledge
Cultural skills
Meta cognition
The willingness to work with others from diverse backgrounds
Cultural Motivation
The understanding of a culture and cultural differences
Cultural Knowledge
Ability to flex verbal and non-verbal behavior culturally
Cultural skills
The ability to flex mentally culturally
Meta-cognition
Which are the 6 spheres of inclusion?
Civilization orientation
National orientation
Organizational factors
Societal formation
Individual identification
Personality type.
Which are the 3 ethnocentric stages in Cultural Sensitivity?
Denial
Defense/Reversal
Minimization
Which are the 3 Ethnorelative Stages in Cultural Sensitivity?
Acceptance
Adaptation
Integration
In this stage, people are not interested in cultural differences and could care less about people from other cultures. They need to learn about other cultures and explore the culture differences.
Denial
In this stage, people feel threated by cultural difference, tend to be highly critical of other cultures. In reversal, they heavily criticize their own country. They need to be able to manage anxiety about other cultures and embrace tolerance and patience
Defense / Reversal
In this stage, people begin to find commonalities (superficial cultures) between themselves and people of other cultures. Most people at this stage think that they are doing okay, but they’re not. They need to develop cultural self-awareness and experience differences.
Minimization
In this stage, cultural differences among people are not a problem, they are of interest for them.
Acceptance
In this stage, people are able to see the world through another’s “eyes”, and change their behavior in order to communicate more effectively. They need to experience empathy for other cultures and develop risk-taking skills and problem-solving skills.
Adaptation
In this stage, people are often culture mediators who are able to help others understand different cultures and promote unity between different cultures. Rarely do people achieve this level of cultural sensitivity.
Integration
“I don’t think there’s any way” is an example of
Denial
“My way is the best” is an example of
Defense
“What we have in common is much important” is an example of
Minimization
“People’s values and behaviors are different” is an example of
Acceptance
“I’m adding new behaviors to be more effective” is an example of
Adaptation
“I can move in between cultures” is an example of
Integration
What are the 3 stages of presentation public speaking?
Prepare
Deliver
Analyze
State at least 3 statements that makes a good public presentation Excellent?
Focused preparation
Audience profile awareness
Adapted/ flexible delivery
Targeted techniques
On-going audience monitoring
Red threads and linking logic
Objective-led approach
In your arrival to your presentation you must:
Fix with silence
Clearly communicate the aim and purpose in one single phrase (SMART) in an encapsulated objective
Positive language
Use the Rule of 3 (3x3)
What are the 6 “lines” of content in a good presentation?
Headline
Punchline
Outline
Frontline
Sideline
Bottomline
State the 4 “ity” words for Delivery stage in public speaking:
Brevity
Clarity
Dexterity
Levity
Refers to only say what needs to be said, not more not less.
Brevity
Refers to saying your speech in a way that will be understood by all people.
Clarity
Refers to the action of keeping your audience in the centre by adapting your contents and delivery.
Dexterity
Refers to the action of finding ways to connect with your audience
Levity
State the 3 characteristics of good slides in your pptx?
Little text
Relevant images
Clean and free of distracting graphics
What are the causes of programmed deafness?
Too much information per slide
Poor visuals for statistics and figures.
A give and take decision making process involving 2 or more persons with different preferences.
Negotiation
Why do we negotiate?
To buy or sell products
To solve a problem.
What are the 2 types of negotiation?
Integrative (WE first) and Distributive (ME first)
Mention 3 of the top effective negotiation skills
Problem analysis
Active listening
Verbal communication
Decision making
Preparation
Emotional control
Collaborative
Interpersonal skills
Problem solving.
What is the reservation price in terms of negotiation?
It prevents you from accepting a deal you shouldn’t accept.
What does “ZOPA” stands for?
Zone of Possible Agreement
What does “BATNA” stands for?
Best Alternative to a Negotiated Agreement.
It is defined as the most advantageous alternative that a negotiating party can take if negotiations fail and an agreement cannot be made.
BATNA
What are the 4 strategies for cooperation (in negotiation)?
- Separate people and the problem
- Focus on interests not Positions
- Invent options for mutual gains
- Have several options, not just the best.
What are the 4 solutions for reconciling intercultural dilemmas that people tend to use?
Ignoring other cultures
Going Native (only my country)
Compromising (Sometimes my way, sometimes your way)
Seeking Reconciliation (Win-Win situation)
What are the 3 headings in which we can look at cultural problems to?
Human being in relationship to OTHERS, to TIME, and to the ENVIRONMENT.
What are the 7 dimensions of culture?
Universalism - Particularism
Individualism - Communitarianism
Neutral - Affective Relationships
Specific - Diffuse Relationships
Achievement - Ascription
Monochromic/sequential - polychronic/Synchronic
Internal - External Control
How is it possible to come up with a strategy that gives fresh vision, transforms corporate culture, is mindful to the stakeholders, and resilient?
Creating Shared Value
Assimilating, attaining, and extending best practices. Doing things better and better
Operational Effectiveness
Creating a unique value proposition. Doing things differently to deliver superior value.
Strategic Positioning
According to Michael Porter and Mark Kramer, how do you create shared value?
By enhancing the competitive position of a company while at the same time advancing the society in which it operates.
What are the 3 levels of Shared Value?
- Enable local cluster development.
- Redefine productivity in the value chain.
- Recreate products and markets.
