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Resilient Leadership > Final Exam > Flashcards

Final Exam Flashcards

1
Q

What are the 5 aspects Daniel Goleman describes as Emotional Intelligence?

A

Self Awareness

Empathy

Motivation

Self-regulation

Social Skills

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2
Q

The ability to recognize and understand your moods, and emotions, and drives as well as their effect on others

A

Self Awareness

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3
Q

The ability to understand the emotional makeups of other people, skill in treating people according to their emotional reactions

A

Social Awareness (Empathy)

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4
Q

The ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement.

A

Self-Management / Self-Regulation

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5
Q

The ability to manage, influence and inspire emotions in others

A

Social Skills

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6
Q

In how many ways are people intelligent according to the Theory of Multiple Intelligence by Howard Gardner?

A

8

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7
Q

Is the ability to solve problems deemed important in one or more cultural contexts.

A

Intelligence

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8
Q

Name the 8 types of intelligence

A

Logical-mathematical

Interpersonal

Bodily-kinesthetic

Linguistic

Intra-personal

Spatial

Naturalist

Musical

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9
Q

Is the capability to manage cultural diversity

A

Cultural Intelligence

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10
Q

What are the 3 critical aspects to have a high Cultural Intelligence?

A

Cultural knowledge

Cultural skills

Meta cognition

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11
Q

The willingness to work with others from diverse backgrounds

A

Cultural Motivation

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12
Q

The understanding of a culture and cultural differences

A

Cultural Knowledge

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13
Q

Ability to flex verbal and non-verbal behavior culturally

A

Cultural skills

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14
Q

The ability to flex mentally culturally

A

Meta-cognition

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15
Q

Which are the 6 spheres of inclusion?

A

Civilization orientation

National orientation

Organizational factors

Societal formation

Individual identification

Personality type.

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16
Q

Which are the 3 ethnocentric stages in Cultural Sensitivity?

A

Denial

Defense/Reversal

Minimization

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17
Q

Which are the 3 Ethnorelative Stages in Cultural Sensitivity?

A

Acceptance

Adaptation

Integration

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18
Q

In this stage, people are not interested in cultural differences and could care less about people from other cultures. They need to learn about other cultures and explore the culture differences.

A

Denial

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19
Q

In this stage, people feel threated by cultural difference, tend to be highly critical of other cultures. In reversal, they heavily criticize their own country. They need to be able to manage anxiety about other cultures and embrace tolerance and patience

A

Defense / Reversal

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20
Q

In this stage, people begin to find commonalities (superficial cultures) between themselves and people of other cultures. Most people at this stage think that they are doing okay, but they’re not. They need to develop cultural self-awareness and experience differences.

A

Minimization

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21
Q

In this stage, cultural differences among people are not a problem, they are of interest for them.

A

Acceptance

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22
Q

In this stage, people are able to see the world through another’s “eyes”, and change their behavior in order to communicate more effectively. They need to experience empathy for other cultures and develop risk-taking skills and problem-solving skills.

A

Adaptation

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23
Q

In this stage, people are often culture mediators who are able to help others understand different cultures and promote unity between different cultures. Rarely do people achieve this level of cultural sensitivity.

A

Integration

24
Q

“I don’t think there’s any way” is an example of

A

Denial

25
Q

“My way is the best” is an example of

A

Defense

26
Q

“What we have in common is much important” is an example of

A

Minimization

27
Q

“People’s values and behaviors are different” is an example of

A

Acceptance

28
Q

“I’m adding new behaviors to be more effective” is an example of

A

Adaptation

29
Q

“I can move in between cultures” is an example of

A

Integration

30
Q

What are the 3 stages of presentation public speaking?

A

Prepare

Deliver

Analyze

31
Q

State at least 3 statements that makes a good public presentation Excellent?

A

Focused preparation

Audience profile awareness

Adapted/ flexible delivery

Targeted techniques

On-going audience monitoring

Red threads and linking logic

Objective-led approach

32
Q

In your arrival to your presentation you must:

A

Fix with silence

Clearly communicate the aim and purpose in one single phrase (SMART) in an encapsulated objective

Positive language

Use the Rule of 3 (3x3)

33
Q

What are the 6 “lines” of content in a good presentation?

A

Headline

Punchline

Outline

Frontline

Sideline

Bottomline

34
Q

State the 4 “ity” words for Delivery stage in public speaking:

A

Brevity

Clarity

Dexterity

Levity

35
Q

Refers to only say what needs to be said, not more not less.

A

Brevity

36
Q

Refers to saying your speech in a way that will be understood by all people.

A

Clarity

37
Q

Refers to the action of keeping your audience in the centre by adapting your contents and delivery.

A

Dexterity

38
Q

Refers to the action of finding ways to connect with your audience

A

Levity

39
Q

State the 3 characteristics of good slides in your pptx?

A

Little text

Relevant images

Clean and free of distracting graphics

40
Q

What are the causes of programmed deafness?

A

Too much information per slide

Poor visuals for statistics and figures.

41
Q

A give and take decision making process involving 2 or more persons with different preferences.

A

Negotiation

42
Q

Why do we negotiate?

A

To buy or sell products

To solve a problem.

43
Q

What are the 2 types of negotiation?

A

Integrative (WE first) and Distributive (ME first)

44
Q

Mention 3 of the top effective negotiation skills

A

Problem analysis

Active listening

Verbal communication

Decision making

Preparation

Emotional control

Collaborative

Interpersonal skills

Problem solving.

45
Q

What is the reservation price in terms of negotiation?

A

It prevents you from accepting a deal you shouldn’t accept.

46
Q

What does “ZOPA” stands for?

A

Zone of Possible Agreement

47
Q

What does “BATNA” stands for?

A

Best Alternative to a Negotiated Agreement.

48
Q

It is defined as the most advantageous alternative that a negotiating party can take if negotiations fail and an agreement cannot be made.

A

BATNA

49
Q

What are the 4 strategies for cooperation (in negotiation)?

A
  1. Separate people and the problem
  2. Focus on interests not Positions
  3. Invent options for mutual gains
  4. Have several options, not just the best.
50
Q

What are the 4 solutions for reconciling intercultural dilemmas that people tend to use?

A

Ignoring other cultures

Going Native (only my country)

Compromising (Sometimes my way, sometimes your way)

Seeking Reconciliation (Win-Win situation)

51
Q

What are the 3 headings in which we can look at cultural problems to?

A

Human being in relationship to OTHERS, to TIME, and to the ENVIRONMENT.

52
Q

What are the 7 dimensions of culture?

A

Universalism - Particularism

Individualism - Communitarianism

Neutral - Affective Relationships

Specific - Diffuse Relationships

Achievement - Ascription

Monochromic/sequential - polychronic/Synchronic

Internal - External Control

53
Q

How is it possible to come up with a strategy that gives fresh vision, transforms corporate culture, is mindful to the stakeholders, and resilient?

A

Creating Shared Value

54
Q

Assimilating, attaining, and extending best practices. Doing things better and better

A

Operational Effectiveness

55
Q

Creating a unique value proposition. Doing things differently to deliver superior value.

A

Strategic Positioning

56
Q

According to Michael Porter and Mark Kramer, how do you create shared value?

A

By enhancing the competitive position of a company while at the same time advancing the society in which it operates.

57
Q

What are the 3 levels of Shared Value?

A
  1. Enable local cluster development.
  2. Redefine productivity in the value chain.
  3. Recreate products and markets.

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