Final Exam

Question 1

The healthcare marketplace has created a mismatch between supply and demand, which has negatively affected rural areas. True or False

Answer 1

True

Question 2

The demand for nurses is projected to increase significantly in which part(s) of the healthcare system?

A. Independent practice

B. Ambulatory Care

C. Health service business

D. All of the above

Answer 2

D. All of the above

Question 3

Which healthcare facilities employ the most healthcare workers?
Group of answer choices

A. Physicians offices and clinics

B. Hospitals

C. Nursing facilities

D. Dental offices

Answer 3

B, Hospitals

Question 4

How is HR impacted by diversity?
Group of answer choices

A. HR planning and programming needs to help match provider and patient demographics

B. HR professionals must lobby for tolerance for differences amongst employees

C. Recruiting efforts must be targeted towards minority groups

D. HR professionals need to provide foreign language training to its workforce.

Answer 4

A. HR planning and programming needs to help match provider and patient demographics

Question 5

Activities performed under Employee and Labor/Management Relations include __________.
Group of answer choices

A. Employee rights and privacy

B. Incentives

C. Health and wellness

D. Affirmative action

Answer 5

A. Employee rights and privacy

Question 6

Studies show that there are significant disparities in how minorities access, receive, and benefit from the nation’s healthcare system.
Group of answer choices

True

False

Answer 6

True

Question 7

In some areas, physicians and surgeons are increasingly working in group medical practices, including clinics, emergency care centers, and ambulatory surgical centers.
Group of answer choices

True

False

Answer 7

True

Question 8

Which of the following trends is true regarding recruitment and retention in healthcare?
Group of answer choices

A. Healthcare has been offering more attractive wages than other career choices.

B. The relationship between management and employees has been improving due to an increasing threat of unionization.

C. Many women, who have historically chosen health careers, are pursuing other non-health-related career paths.

D. The healthcare workplace is becoming less stressful for care providers due to advances in technology.

Answer 8

Many women, who have historically chosen health careers, are pursuing other non-health-related career paths

Question 9

The future will predictably require __________ accountability from healthcare providers.
Group of answer choices

A. less

B. about the same

C. more

D. an unknown level

Answer 9

More

Question 10

Helping organizations shape and steer values has historically been part of HR’s responsibility, but this responsibility is shifting more and more to upper management.
Group of answer choices

True

False

Answer 10

False

Question 11

Between 60% - 70% of most healthcare organizations’ operating costs is spent on employee pay and benefits.
Group of answer choices

True

False

Answer 11

True

Question 12

The most prominent challenge(s) facing healthcare employers, with regard to human resources is/are __________.

Answer 12

Recruitment and retention, as well as managing change

Question 13

Receptionist, Secretary, and Business office support personnel are all considered __________.

Answer 13

Clerical workers

Question 14

__________ is the health profession expected to grow the fastest through 2010.

Answer 14

Personal care aides

Question 15

Which of the following are recommended solutions to the concern for quality of work life for employees in healthcare organizations?

Answer 15

Providing on=site day care

Question 16

JCAHO uses an approach that isolates disciplines to allow for more intense review.

Answer 16

False

Question 17

Over the last two decades there has been a significant increase in the amount of training provided for nurses due to the increased demand for nursing providers.

Answer 17

False

Question 18

Of the following positions, which position would generally require the largest number of workers in a hospital?
Group of answer choices

A. Sterilization personnel

B. Registered nurses

C. Lab technicians

D. Medical transcriptionists

Answer 18

Sterilization personnel

Question 19

Orientation is part of HR development.
Group of answer choices

True

False

Answer 19

True

Question 20

Unlike other industries, the increase in competition in the healthcare has not led to noticeable price competition because the increases in technology have increased the cost of providing care.
Group of answer choices

True

False

Answer 20

True

Question 21

Of the following positions, which position would generally require the largest number of workers in a hospital?
Group of answer choices

A. Sterilization personnel

B. Registered nurses

C. Lab technicians

D. Medical transcriptionists

Answer 21

Sterilization personnel

Question 22

Which of the following is a common Human Resource ratio and measure for assessment?
Group of answer choices

A. Total compensations costs to total revenue

B. Average time to fill openings

C. Absenteeism rates

D. All of the above