Final Exam

Question 1

Knowledge codification

Answer 1

Is a process aimed at translating knowledge to the appropriate form (words, images, data, video, audio,etc) that will make it accessible. to whoever needs it.

Question 2

Reasons for Knowledge codification

Answer 2

To convert tacit knowledge to explicit knowledge in a usable form.
Converting undocumented to document information.
Making corporate-specific knowledge visible
To support training and decision making
To Diagnose, predict, plan and schedule

Question 3

Knowledge Codification Tools

Answer 3

Knowledge Maps
Decision table
Decision tree
Frames
Production rule
Case-based reasoning
Knowledge-based agents

Question 4

Tacit knowledge sharing

Answer 4

Tacit knowledge sharing require socialization to share knowledge in an organization since it involves the exchange of implicit or unspoken knowledge within an organization. The type of knowledge shared is often personal, experience-based, and deeply rooted in individuals’ skills, insights, and intuition.
It emphasizes the importance of informal networks, means for communication, experiential learning, and social interactions in an organization

Question 5

Explicit knowledge sharing

Answer 5

Explicit knowledge sharing involves the formal and codified transfer of information that is easily documented, communicated, and disseminated within an organization making it accessible to individuals within the organization. This structured approach helps in preserving and leveraging knowledge for improved organizational performance

Question 6

Knowledge Protection

Answer 6

Includes structuring and continuously updating of knowledge so it can be kept within the organization in a way that enables it to be available to individuals in the organization at any time.
The knowledge can be stored as documents and files for future reference and kept in a database. To protect a company’s knowledge there formal mechanisms - Intellectual property protection, copyright, patents, contracts, agreements- and informal mechanisms -secrecy, confidentiality-.

Question 7

Generative Ai Pros

Answer 7

• Increase in productivity and engagement
• It can consume and process human-friendly data at a much higher volume
• It can assist with risk assessment
• Process optimisation through workflow analysis

Question 8

Generative AI Cons

Answer 8

• Make certain work positions obsolete
• It is not foolproof, so it can produce erroneous content
• Lack of human creativity
• Intellectual property and copyright issues

Question 9

ChatGPT in Learning - Pros

Answer 9

• Can generate content (questions, practices test,etc)
• Enhance writing skills
• Language translation and grammar correction
• 24/7 support for question answering

Question 10

ChatGPT in Learning - Cons

Answer 10

• It sometimes provide inaccurate or misleading information
• You can’t check the sources of information
• People can become overdependent resulting in the destruction of their memory and learning abilities
• May prevent students from developing in-depth understanting

Question 11

ChatGPT and Creativity - Pros

Answer 11

• Can serve as a prompt or inspiration
• Can help with brainstorming
• Reduce time needed for research
• Can be fine-tuned to a specific tone and style

Question 12

ChatGPT and Creativity - Cons

Answer 12

• Possibility of Plagiarism
• Overuse can can impede the growth of creative skills and uniqueness
• Not capable of the same level of creativity as a human

Question 13

KM Principles:

KM is based on Strategy

Answer 13

Strategy is ground for knowledge management, it gives purpose to work and guides the knowledge creation process, linking KM with organizational goals, it aims to improve productivity, business performance, and innovation. It’s crucial for a company’s KM strategy to align with its competitive strategy, reflecting how value is created and delivered to customers.

Question 14

KM principles:

KM enables knowledge processes

Answer 14

Knowledge Management is centered on improving knowledge processes to enhance organizational performance. It focuses on process of knowledge creation, closely tied to learning. The primary goal of KM activities is to support learning and other essential knowledge processes within the organization.

Question 15

KM Principles:
Creating a pleasant knowledge environment

Answer 15

The quality of organizational environment determines the effectiveness of knowledge management, individual knowledge process and especially knowledge creation.

Question 16

Knowledge friendly Organizational Culture

Answer 16

A knowledge-friendly organizational culture refers to an environment within a company that fosters the creation, sharing, and utilization of knowledge among its employees. It encourages open and transparent communication channels that facilitate the exchange of ideas and information, knowledge sharing, culture that values experimentation and is open to taking calculated risks, learning from both success and failure, Leaders serve as role models by demonstrating a commitment to continuous learning and development and Acknowledges and rewards employees for their contributions to knowledge creation and sharing.

Question 17

Importance of managing change for a successful knowledge management process

Answer 17

Change is constant in a dynamic environment, so managers must react quickly and properly to unexpected events and be alert to shifts in the organization’s culture, technology or goals. Managing change helps in navigating and influencing this shift effectively. People might resist changes so managers have to address this resistance by helping the articulation of the strategic benefits of KM and emphasizing its contribution to the organization’s success, ensuring a smooth adoption and integration of KM process within the organization.

Question 18

Main reasons to measure intellectual capital

Answer 18

Measuring can be used to uncover costs or to explore value creation opportunities otherwise hidden in the traditional accounts (asset, liability…); or to uncover strengths and weaknesses in organization’s IC.
IC encompasses intangible elements such as knowledge, skills, innovation… by measuring IC enable for more informed decision-making, risk mitigation and strategic planning, it also helps users in assessing the future of the company

Question 19

Scorecard methods commonly used to measure organizational intellectual capital

Answer 19

The various components of intangible assets or intellectual capital are identified and indicators and indices are generated and reported in scorecards or as graphs. No estimate is made of the $-value of the Intangible assets. A composite index may or may not be produced.

The balanced scorecard: Customer perspective, financial perspective, internal business process perspective, innovation and learning perspective.