FINAL EXAM Flashcards
_______________ can be defined broadly as a set of moral principle or values that govern the actions and decisions of an individual or group.
ETHICS
Give 10 characteristics and values associated with ethical behavior.
- Integrity
- Honesty
- Trustworthiness and Promise Keeping
- Loyalty (Fidelity) and Confidentiality
- Fairness and Openness
- Caring for Others
- Respect for Others
- Responsible citizenship
- Pursuit of excellence
- Accountability
Ethics is the ________ that holds a society together.
GLUE
What are two primary reasons why people act unethically?
- The person’s ethical standards are different from those of society as a whole
- The person chooses to act selfishly
In many instances, both reasons exist
There are three categories of ethical principles: personal ethics, professional ethics, and business ethics.
Give six principles of personal ethics.
- Basic justice, fairness
- Respect for the right of others
- Concern for the right of others
- Concern for the well-being or welfare of others
- Benevolence, trustworthiness, honesty
- Compliance with the law
There are three categories of ethical principles: personal ethics, professional ethics, and business ethics.
Give five principles of professional ethics.
- Integrity, impartiality, objectivity
- Professional competence
- Confidentiality
- Professional behavior
- Avoidance of potential or apparent conflict of interest
There are three categories of ethical principles: personal ethics, professional ethics, and business ethics.
Give four principles of business ethics.
- Fair competition
- Global, as well as domestic justice
- Social responsibility
- Concern for environment
All the recognized professions have several common characteristics. The four most important of these characteristics are:
- A responsibility to serve the public
- A complex body of knowledge
- Standards of admission to the profession
- A need for public confidence
________________ refers to the ability to discern between right and wrong.
Ethical awareness
_______________ pertains to the ability to engage in sound moral reasoning and consider carefully the implications of alternative actions.
Ethical competency
What are the specific principles of professional conduct according to the Code of Good Governance for the Profession in the Philippines?
- Service to Others
- Integrity and Objectivity
- Professional Competence
- Solidarity and Teamwork
- Social and Civic Responsibility
- Global competitiveness
- Equality of all professions
What specific principle of professional conduct from the code of good governance is being referred to by this statement?
Professionals are committed to a life of service to others. They protect life, property, and public welfare. To serve others, they shall be prepared for heroic sacrifice and genuine selflessness in carrying out their professional duties, even at the expense of gain.
Service to Others
What specific principle of professional conduct from the code of good governance is being referred to by this statement?
To maintain and broaden public confidence, professionals shall perform their responsibilities with the highest sense of integrity and imbued with nationalism and spiritual values.
Integrity and Objectivity
What specific principle of professional conduct from the code of good governance is being referred to by this statement?
In providing professional services, a certain level of competence is necessary.
Professional Competence
What specific principle of professional conduct from the code of good governance is being referred to by this statement?
Each profession shall nurture and support one organization for all its members.
Solidarity and Teamwork
What specific principle of professional conduct from the code of good governance is being referred to by this statement?
Professionals shall always carry out their professional duties with due consideration of the broader interest of the public.
Social and Civic Responsibility
What specific principle of professional conduct from the code of good governance is being referred to by this statement?
Every professional shall remain open to challenges of a more dynamic, interconnected world.
Global Competitiveness
What specific principle of professional conduct from the code of good governance is being referred to by this statement?
All professionals shall treat their colleagues with respect and shall strive to be fair in their dealings with one another.
Equality of All Professions
_________________ refers to standards of moral conduct, behavior, and judgment in business.
Business ethics
_________________ is an area of corporate responsibility where businesses are legally bound and socially obligated to conduct business in an ethical manner.
Business ethics
What is the main purpose of business ethics?
The main purpose of business ethics is to help businesses and would-be business to determine what business practices are right and what are wrong.
There are other purposes which are corollary to the main purpose of business ethics. These are referred to as Special Purpose. What are the special purposes of business ethics?
- To make businessmen realize that they cannot employ double standards to the actions of other people and to their own actions
- To show businessmen that common practices which they have thought to be right because they see other businessmen doing it, are really wrong
- To serve as a standard or ideal upon which business conduct should be based
There are still no uniform standards of right and wrong from which all business may base their actions. True or False?
TRUE
The businessman who provides _______________________ is the most likely to observe the business ethical rules of conduct, behavior, and judgment. ____________________ means achieving success solely by offering better products, services and terms than the competitor.
Fair business competition
What are the five main impacts of business ethics?
- Economic impact
- Social impact
- Environmental impact
- Impact on business managers
Misrepresentation may be classified into two types. What are the two types of misrepresentation?
- Direct Misrepresentation
- Indirect Misrepresentation
______________________ is characterized by actively misrepresenting about the product or customers.
Direct misrepresentation
What are the seven different types of direct misrepresentation?
- Deceptive Packaging
- Misbranding or Mislabeling
- False or Misleading Advertising
- Adulteration
- Weight understatement or Short weighing
- Measurement understatement or Short measurement
- Quantity understatement or Short numbering
What type of direct misrepresentation does this statement indicate?
Placing the product in containers of exaggerated sizes and misleading shapes to give a false impression of its actual contents.
Deceptive packaging
What type of direct misrepresentation does this statement indicate?
Placing the product in containers of exaggerated sizes and misleading shapes to give a false impression of its actual contents.
Deceptive packaging
__________________ is a type of direct misrepresentation that involves the practice of making false statements on the label of a product or making its container similar to a well-known product for the purpose of deceiving the customer as to the quality and/or quantity of the product being sold
Misbranding or Mislabeling
___________________ is the principal means by which people are informed about the availability, nature, and uses of old and new products.
Advertising
What are some examples of false or misleading advertising?
- Advertisements with pictures or statements that convey an exaggerated impression of the product’s reliability or quality
- Advertisement that claims that the product is the “fastest selling brand” or the “product of the year”
- Advertisements using fictitious or obsolete testimonials
________________________ is the unethical practice of debasing a pure or genuine commodity by imitating or counterfeiting it, by adding something to increase its bulk or volume, or by substituting an inferior product for a superior one for the purpose of profit or gain.
Adulteration
In ________________, the mechanism of the weighing scale is tampered with or something is unobtrusively attached to it so that the scale registers more than its actual weight.
Short weighing
__________________ is practiced in selling products where the prices depend on the weight such as sugar, meat, fish, vegetables,
Short weighing
In ____________________, the measuring stick or standard is shorter than the real length or smaller in volume than the standard.
Short measurement
This unethical practice is found in selling situations where the price of the product depends on its length such as selling cloth or textiles, electric cords or wires or on its volume such as selling rice by the sack.
Short measurement
In this unethical practice, the seller gives the customer less than the NUMBER asked for or paid for.
Short numbering
_______________ is often practiced in selling situations where the product being sold is in such shape or is packaged in a manner that would make counting the product difficult or inconvenient.
Short numbering
____________________________ is characterized by omitting adverse or unfavorable information about the product or service.
Indirect misrepresentation
What are the four most common practices of indirect misrepresentation?
- Caveat emptor
- Deliberate Withholding of Information
- Passive deception
- Over-Persuasion
This means, “let the buyer beware.” Under this concept, the seller is not obligated to reveal any defect in the product or service he is selling. It is the responsibility of the customer to determine for himself the defects of the product.
Caveat emptor
Business ignorance is ____________________ because the businessman is unable to provide the customer with the complete information that the latter needs to make a fair decision.
Passive deception
_________________ is the process of appealing to the emotions of a prospective customer and urging him to buy an item of merchandise he needs.
Persuasion
Persuasion for the sole benefit of selling a product, without considering the interest of the buyer is not ethical. True or False?
TRUE