Final Exam

Question 1

Code of Conduct in the workplace

Answer 1

A standard across organizations of what is acceptable or unacceptable behaviors with zero tolerance for disruptive or bullying behaviors

Question 2

Some sources of interpersonal conflict that may come from different expectations.

Answer 2

Being asked to give more information than you feel comfortable sharing

Question 3

The principles of conflict resolution

Answer 3

Know your own responses take responsibility for your response recognize your own triggers and hot buttons

Question 4

The DESC intervention strategy for conflict resolution

Answer 4

D- describe the behavior (the problem)
E-express their concern
S-specify a course of action
C-obtain consensus

Question 5

Some ways to create a climate in which participants view negotiation as a collaborative effort

Answer 5

Model communication with staff in a respectful, courteous manner

Question 6

Important aspects in physician-nurse communication relationship

Answer 6

Nurse :

• influences physician-client communication
• assesses what physicians tell clients
• encourage clients to seek clarification and support client’s right to ask questions
• have a responsibility to foster good physician-client communication

Question 7

In order to promote conflict resolution during nurse nurse Authority discussions what should be avoided when providing feedback

Answer 7

Avoid Emotion during discussion

Question 8

Strategies that are important when receiving feedback

Answer 8

• Listen and paraphrase
• Acknowledge you are taking suggestions seriously
• Give your side by stating supportive facts, without being defensive

Question 9

Characteristics of primary and secondary groups

Answer 9

An informal structure and close personal relationships;
Group membership is automatic like in a family members are chosen because of a common interest;
These groups are open-ended

Question 10

Characteristics of secondary groups

Answer 10

Members have less personalized time limited relationship with an established beginning and end;
Will have a planned prescribed structure designated leader and a specific identified purpose

Question 11

The four therapeutic group types

Answer 11

Therapy
support
activity
education

Question 12

The purpose of therapy group

Answer 12

Encouraging personal growth inspiring hope strengthening personal resources

Question 13

The purpose of support group

Answer 13

Giving and receiving practical information and advice
supporting coping skills
promoting self-esteem
strengthening hope and resilience

Question 14

The purpose of activity Group

Answer 14

Getting people in touch with their bodies 
releasing energy 
enhancing self-esteem 
encouraging cooperation 
supporting creativity

Question 15

The purpose of education Group

Answer 15

Learning new knowledge
promoting skill development providing support and feedback
promoting discussion of important health related issues

Question 16

The stages in order of the life cycle of the group and what happens during each phase

Answer 16

Forming phase - begins when members come together to form a group High dependence on a leader for direction and orientation to purpose and expectations for Behavior
Storming phase - focus is on power and control issues testing behaviors around boundaries communication styles and personal reactions with other members in the leader; is uncomfortable
norming phase - group holds members accountable and challenges individuals members who fail to adhere to expected behaviors
performing phase - work is accomplished by interdependence and cohesion members are comfortable taking risks and investing in each other

adjourning phase - review what has been accomplished reflect on meaningful group work and make plans to move on in different directions

Question 17

What happens during blank phase

Question 18

What happens during blank phase

Question 19

What happens during blank phase

Question 20

What happens during blank phrase phase

Question 21

Group norms

Answer 21

Behavioral rules of conduct expected of group members provide needed predictability for Effective group functioning and make the group safe for its members there’s two types Universal - stated behavioral standards
group specific- evolve from the group itself in the storming phase

Example arriving on time for shift

Question 22

Homogeneous group membership

Answer 22

Share common characteristics such as the Breast Cancer Society

Question 23

Heterogeneous group membership

Answer 23

Represent a wider diversity of human experience and problems very in age, gender and psychodynamics

Question 24

What is needed for effective leadership behaviors

Answer 24

• Adequate preparation
• professional leadership attitudes and behaviors
• responsible selection of members -use of an evidence-based approach

Question 25

Three types of leadership styles

Answer 25

Authoritarian - takes full responsibility for group Direction and controls group interaction works best with a group that needs structure democratic - allows members to feel the ownership of solutions encourages Act of discussion and decision making Laissez-faire - leaders function without significant leader input or structure are less likely to be productive or satisfying to group members

Question 26

Cultural diversity

Answer 26

Varies between cultural groups people notice differences related to language mannerisms and behaviors and people of different cultures

Question 27

Acculturation

Answer 27

How immigrants from a different culture initially learned the behavior norms and values of the dominant culture and begin to adopt its behaviors and language patterns

Question 28

Assimilation

Answer 28

Takes place as the individual from a different culture fully accepts and adopts the behaviors customs and values of the mainstream culture as part of his or her social identity

Question 29

Multiculturalism

Answer 29

Heterogeneous society where diverse cultural World Views coexist with some general characteristics shared by all cultural groups and some perspectives that are unique to a particular population

Question 30

Worldview

Answer 30

The way people tend to look old upon their world or universe to form a picture of values dance about life or the world around them describes an individual's perception of their reality within Society

Question 31

Subculture

Answer 31

A smaller group of people living within the dominant culture with a distinct lifestyle shared beliefs and expectations that set them apart from the mainstream

Question 32

Ethnocentrism

Answer 32

Believe that one's own culture is superior to all others and should be the norm

Question 33

Ethnicity

Answer 33

A group of people who share a common social identity based on ancestral National or cultural experiences

Question 34

Cultural relativism

Answer 34

Each culture is unique and should be judged only on the basis of its own values and standards

Question 35

The goals of Intercultural communication

Answer 35

To find a common ground through which people from different cultures can connect on many different levels with each other

Question 36

What is needed from one's self to obtain cultural competence

Answer 36

Requires awareness of your own cultural behaviors and attitudes

Question 37

In Larry purnell's cultural competence model what are the different domains of cultural assessment

Answer 37

Personal Heritage - country of origin politics education class distinctions communication - dominant language and dialects personal space time relationships family roles and organization- gender roles rules of extended family elders family goals Workforce issues - alteration and assimilation gender roles bioecology - genetics hereditary factors high risk Health behaviors - drugs nicotine and alcohol use nutrition - meaning of food availability and food preferences taboos pregnancy and childbearing - rituals and constraints during pregnancy newborn postpartum care labor and delivery practices death rituals - how is death viewed death rituals preparation of the body care after death spirituality - religious practices spiritual meanings prayer Healthcare practices - traditional practices religious Healthcare beliefs Healthcare practitioners- use of traditional and/or folk practitioners gender role preferences in healthcare

Question 38

What is the AANDS and what is their role

Answer 38

Aboriginal Affairs and Northern development Canada To support Aboriginal people First Nations Inuit and metis and Northern their efforts to - improve social well-being and economic prosperity - develop healthier more sustainable communities - participate more fully in Canada's political social and economic development for the benefit of all Canadians

Question 39

What are some causes that lead to communication deficits

Answer 39

Maybe developmental or acquired and may range from mild to severe includes any impairment and body structure function that interferes with communication

Question 40

Aphasia

Answer 40

A neurological linguistic deficit that can be either an expressive or receptive disorder

Question 41

A crisis state

Answer 41

And a cute normal human response to severely abnormal circumstances not a mental illness

Question 42

A situational crisis

Answer 42

Unusual stressful life event that exceeds a person's resources and coping skills simple illness or injury car accident loss of home spouse job

Question 43

How would you establish report and engage with a client in crisis

Answer 43

Listen help the client and family feel more comfortable reduce anxiety bring client to a quiet lighted room with no Shadows away from mainstream activity

Question 44

Palliative care

Answer 44

Clinical approach designed to improve the quality of life for clients and families coping with a life-threatening illness

Question 45

Five stages of dying

Answer 45

Denial anger bargaining depression acceptance

Question 46

Bowen's systems theory on families

Answer 46

Family is an interactive emotional unit members assume recall family roles self-differentiation fundamental means of reducing chronic anxiety within the family system and enhances effective problem solving thinking rather than feeling in communication

Question 47

Is Bowen's Theory what Bowen referred to as triangles

Answer 47

A defensive way of reducing neutralizing or diffusing heightened anxiety between two family members by drawing a third person or object into the relationship

Question 48

Interventive questioning

Answer 48

Used to identify family strengths help family members sort out their personal fears concerns and challenges in healthcare situations provides a vehicle for exploring alternative options can be linear or circular

Question 49

What is communicated in each step of sbar

Answer 49

Situation - identify yourself the client and the problem background - date relevant context and brief history assessment - State your conclusion what you think is wrong with your opinion about the client's current status recommendation - State your informed suggestion for the continued care of this client propose an action

Question 50

Three things that may result when there is a failure to communicate in the healthcare workplace

Answer 50

Loss of productivity Poor moral increased errors