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OFFICE PRO - 2303 > Final Exam > Flashcards

Final Exam Flashcards

1
Q

What does JHSC stand for?

A

Joint Health and Safety Committee

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2
Q

What does MOL stand for?

A

Ministry of Labour

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3
Q

The workplace violence program must include measures and procedures for what reasons?

A
  • To control the risks identified in the assessment
  • For summoning immediate assistance when workplace violence occurs or is likely to occur.
  • For workers to report incidents.
  • To establish how the employer will investigate and deal with incidents or complaints of workplace violence.
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4
Q

What does the Occupational Health and Safety Act provide workers?

A
  • Training programs or modules on workplace violence and harassment.
  • Policies and procedures for dealing with workplace violence and workplace harassment as they occur.
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5
Q

What is Bill 168?

A

Strengthens protections for workers from workplace violence and harassment.

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6
Q

What is Bill 132?

A

Amends various existing statutes of (Bill 168) with respect to sexual violence, sexual harassment and domestic violence in the workplace.
- For employers, Bill 132 presents important workplace-related changes that require employers to implement specific workplace harassment policies, programs and training.

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7
Q

What are 4 steps to resolving conflict at work?

A
  1. Resolve directly
  2. Inform immediate supervisor
    3 File a formal complaint with the human resource department
  3. Seek assistance from an outside source
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8
Q

What is Sexual Harassment?

A

Unwanted advances of a sexual nature.

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9
Q

What does Grievance mean?

A

A problem, unfair treatment or conflict related to employment.

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10
Q

What is a Bully?

A

An employee who behaves in an offensive, humiliating or intimidating manner.

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11
Q

What is Quid Pro Quo Harassment?

A

Behaviour that is constructed as payback for a sexual favour.

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12
Q

What is Assertive Behaviour?

A

Expressing personal opinions while showing respect for others.

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13
Q

What is Aggressive Behaviour?

A

Expressing individual needs with little interest or respect to the needs of others.

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14
Q

What is Harassment?

A

Offensive, humiliating or intimidating behaviour.

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15
Q

What is (EAP) Employee Assistance Program mean?

A

This typically provides free and confidential, psychological, financial and legal advice if you are dealing with a stressful situation at home.

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16
Q

What is Hostile Behaviour?

A

Any behaviour by another employee that is of sexual nature that you find offensive.

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17
Q

What is Passive Behaviour?

A

Is accepting the things that happen without trying to change them.

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18
Q

What does (OHRC) stand for and why is it important?

A

Ontario Human Rights Commission

- It helps define the meaning of equality

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19
Q

Cite examples of factors that make up a diverse workplace

A
  • Age
  • Race
  • Nationality
  • Gender
  • Mental ability
  • Physical ability
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20
Q

What is the Goal of the Human Rights in Ontario?

A

To prevent discrimination and harassment surrounding race, sex, disability and age, etc.

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21
Q

What does Culture mean?

A

Culture is the shared beliefs customs, practices and social behaviours of a particular group

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22
Q

What does Stereotype mean?

A

Is a belief or generalization about a group of people with a given set of characteristics

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23
Q

What does Inclusion mean?

A

The best practice of recognizing, accepting, valuing and respecting diversity

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24
Q

Define Gender Discrimination

A

Any action that denies opportunities

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25
Q

Define Gender Identity

A

A person’s internal sense of being male or female.

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26
Q

Define Gender Expression

A

The way of expressing their gender identity.

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27
Q

Define Ethnicity

A

The culture with which a person identifies.

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28
Q

Define an Age-Neutral Environment

A

Embraces workers of all ages and takes advantage of the values and strengths each generation brings.

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29
Q

Define Job Analysis

A

A process that identifies the job requirements for a position, employee qualifications and how success will be evaluated.

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30
Q

Define Screening Interview

A

The first interview

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31
Q

Define Professional Development

A

Education for people who have already completed their formal schooling and training.

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32
Q

What is an Incentive?

A

A type of compensation based on performance.

33
Q

What is Commission?

A

Income paid as a percentage of sales made by a salesperson.

34
Q

Define Piecework

A

A wage based on a rate per unit of work completed.

35
Q

Define Benefit

A

A form of noncash compensation received in addition to a wage or salary, such as medical and dental insurance, sick leave, vacation time and profit sharing.

36
Q

Define Performance Evaluation

A

Assessing how well employees are performing their jobs.

37
Q

What does Performance Appraisal mean?

A

Assessing job performance and progress toward set goals

38
Q

Define Legal Compliance

A

Staying up-to-date with labor laws and regulations.

  • fair and equal treatment of employees
  • working conditions
39
Q

Define Labor Union

A

A group of workers united as a single body to protect and advance the rights and interests of its members - organized labor

40
Q

Define White-Collar Worker

A

One who primarily uses mental abilities and knowledge acquired in higher education.

41
Q

Define Blue-Collar Worker

A

One whose job involves physical labor.

42
Q

Define Collective Bargaining

A

The formal negotiation process between management and unions to resolve issues.

43
Q

What is Mediation?

A

A neutral person attempts to find a solution acceptable to both sides.

44
Q

What is Arbitration?

A

A third party reviews both sides and makes a legally-binding decision.

45
Q

Define a Strike

A

When union workers temporarily refuse to work.

46
Q

Why do unions exist?

A

Many people were not treating their employees well. workers banded together to form labor unions.

47
Q

Define Corporate Culture

A

Describes how the owners and employees of a company think feel and act as a business.

48
Q

What is Flextime?

A

A policy allowing employees to adjust work schedules to better match personal schedules.

49
Q

What is Job Sharing?

A

An arrangement where two part time employees handle the responsibilities of a single full time position.

50
Q

What is Telecommuting?

A

An arrangement where employees work away from the business site.

51
Q

What is Passive Listening?

A

Listening without reaction, allowing someone to speak but you are not really paying full attention to what is being said.

52
Q

What is Active Listening?

A

Requires you to listen attentively and understand what the speaker is saying. You are able to respond and reflect on what is being said, you can fully retain the information.

53
Q

What are some examples of Non-Verbal Communication?

A
  • our body language
  • eye contact
  • facial expression
  • tone of voice
  • personal space
  • appearance
  • touch
54
Q

What are some types of verbal communication?

A
  • Interpersonal
  • Intrapersonal
  • Small group communication
  • Public communication
55
Q

What is Interpersonal Communication?

A

Takes place between two individuals and is a one on one conversation.

56
Q

What is Intrapersonal Communication?

A

Private and restricted to ourselves, talking to ourselves.

57
Q

What are some benefits and downfalls of unions?

A

Benefits

-

58
Q

What are the 3 types of leadership styles?

A
  • Autocratic
  • Democratic
  • Laissez-faire
59
Q

What leadership style is this?

  • Maintains power within the group
  • Keeps close control over team members
  • Makes all decisions for the group
A

Autocratic

60
Q

What leadership style is this?

  • Open and collegial
  • Invites participation from the team
  • Shares decision making with team members
A

Democratic

61
Q

What leadership style is this?

  • Hands off approach
  • Provides little or no direction
  • Makes decisions only if requested by the team
A

Laissez-faire

62
Q

What qualities and skills make a successful leader?

A
  • Critical thinking skills
  • Collaboration
  • Listening skills
  • Compromise
  • Self-awareness
  • Interpersonal communication
  • Integrity
63
Q

List some Interpersonal skills

A
  • Critical thinking skills
  • Verbal skills
  • Non-verbal skills
  • Listening skills
  • Collaboration
  • Compromise
64
Q

What are interpersonal skills?

A

Skills that help people communicate and work well with each other.

65
Q

What is Parliamentary Procedure?

A

The process of holding meetings so that they are orderly and democratic.

66
Q

Define Chain of Command

A

The authority structure in a company from the highest to the lowest levels.

67
Q

What is an Organizational Chart?

A

It shows how each employee position within the company interacts with others in the chain of command.

68
Q

What are the 3 types of Organizational Structures?

A
  • Centralized organization
  • Decentralized organization
  • Departmentalization
69
Q

What type of organizational structure is this?

- Authority rests with top management.

A

Centralized organization

70
Q

What type of organizational structure is this?

- Authority is given to various managers that run their own departments.

A

Decentralized organization

71
Q

What type of organizational structure is this?

- Responsibilities and authority are divided among areas or departments.

A

Departmentalization

72
Q

What are the 3 Levels of Management?

A
  • Top Management
  • Middle Management
  • First-line Management
73
Q

Top Management consists of who?

A
  • Company’s board of directors, president and other high ranking members.
74
Q

Middle Management consists of who?

A

Company’s division managers and department heads.

75
Q

What does First-line Management do?

A

Coordinates and supervises the activities and duties of employees.

76
Q

What are the 5 Functions of Management?

A
  • Planning
  • Organizing
  • Staffing
  • Leading
  • Controlling
77
Q

The Ontario Human Rights Code states that every person has a right to freedom from discrimination in what social areas?

A
  • Services, goods and facilities
  • Housing
  • Contracts
  • Employment
  • Membership in vocational associations and trade unions
78
Q

What does (FIPPA) stand for and what does it do?

A

Freedom of Information and Protection of Privacy Act

  • Provides a right of access to records held by public bodies and regulates how public bodies manage personal information.

OFFICE PRO - 2303 (2 decks)

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