Final Exam

Question 1

What are three important words that define culture?

Answer 1

Learned, Collective, Unwritten Rules

Question 2

What are three distinct levels of culture?

Answer 2

Artifacts and Behaviors, Espoused Values, Assumptions

Question 3

What are six ways to grow in humility?

Answer 3

Share your mistakes
Engage in dialogue, not debate
Welcome new ideas and support a strong team
Embrace uncertainty
Practice being a follower
Be passionately curious

Question 4

What are Hofstede’s six dimensions?

Answer 4

Individualism - Collectivism
Power Distance
Masculine - Feminine
Uncertainty Avoidance
Long Term - Short Term
Indulgence - Restraint

Question 5

What are the quadrants of Cultural Intelligence?

Answer 5

Drive
Knowledge
Strategy
Action

Question 6

What are the beginning and resulting behaviors presented on the Cultural Adjustment Map pathways?

Answer 6

Openness, Acceptance, Trust
Fear, Suspicion, Inflexibility

Observe, Listen, Inquire
Criticize, Rationalize, Withdraw

Question 7

What are 4 of the 12 ways we communicate?

Answer 7

Kinesic
Pictorial
Spatial
Olfactory

Question 8

What are the parts of the “tell a story” diagram?

Answer 8

See & Hear
Tell a Story
Feel
Act

Question 9

What are the three tips for overcoming our biases?

Answer 9

Be real about out biases
Move toward discomfort
Have courage to confront

Question 10

What are the three ways we learn?

Answer 10

About
From
With

Question 11

What are the two qualities of Western style of speech?

Answer 11

Active Voice

Direct

Question 12

What are three non-Western conflict styles?

Answer 12

Mediation and Mediator (Objective third party determines a win-win)

One-Down Approach (Making yourself vulnerable to another person)

Storytelling/Proverbs (The wise person enters into social conversation, and when appropriate, tells a story that indirectly deals with the problem situation)

Question 13

What six elements do all change models share?

Answer 13

Sponsorship
Buy-In
Involvement
Impact
Communication
Readiness

Question 14

What are the five main generations?

Answer 14

Silent
Baby Boomers
Gen X
Millennials
Gen Z

Question 15

What are the four types of employees of the skill/will matrix?

Answer 15

Willing Follower
Advocates
Resisters
Blockers

Question 16

What are the three models of utilizing power and privilege in helping systems?

Answer 16

Horse and Rider (One person in control, the other responding)

Cow and Milker (People become dependent on the funds/help from the country)

Yoked Oxen (Pull together, you bring one thing, friend brings another, you work together)

Question 17

What are the six CQ profiles?

Answer 17

Provincial (good with similar people) Possible High CQ Drive

Analyst (Strategically deciphers culture’s rules and expectations) High CQ Knowledge/Strategy

Natural (Relies on intuition, rarely steered wrong by first impressions) High CQ Knowledge/Action

Ambassador Most Common (May not know much, but convincingly communicates they belong) High CQ Drive

Mimic (High control over actions, mimics culture) High CQ Action

Chameleon (May be mistaken as native, High in all CQ Quadrants)

Question 18

Which three factors should we consider when determining how much to adapt to the culture?

Answer 18

Tight or loose culture
Whether adapting compromises the organization or me
If retaining differences might make us stronger