Final Exam

Question 1

What are three important words that define culture?

Answer 1

Learned
Collective
Unwritten rules

Question 2

What are three distinct levels of culture?

Answer 2

Artifacts and behaviours,
Espoused values
Assumptions

Question 3

What are 6 ways to grow in humility?

Answer 3

Share your mistakes
Engage in dialogue, not debate
Welcome new ideas, and support a strong team
Embrace uncertainty
Practice being a follower
Be passionately curious

Question 4

What are hotstedes six dimensions?

Answer 4

Individualism - collectivism
Power Distance
Masculine → feminine
Uncertainty Avoidance
Long term → short term
Indulgence → Restraint

Question 5

What are the quadrants of Cultural Intelligence?

Answer 5

Drive
Knowledge
Strategy
Action

Question 6

What are the beginning and resulting behaviours presented on the cultural adjust map pathways?

Answer 6

Openness, acceptance, trusts, Fear, suspicion, inflexibility

Observe, listen, inquire, criticize, rationalize, withdraw

Question 7

12 ways we communicate

Answer 7

Verbal
Written
Numeric
Pictorial
Audio
Artifactual
Kinetic
Optical
Tactile
Spatial
Temporal
Olfactory

Question 8

What are the parts of the “tell a story” diagram?

Answer 8

See and hear
Tell a story
Feel
Act

Question 9

What are the three tips for overcoming our biases?

Answer 9

Be real about our biases
Move toward discomfort
Have courage to confront

Question 10

What are the three ways we learn?

Answer 10

About
From
With

Question 11

What are the two qualities of Western style of speech?

Answer 11

Active voice

Direct

Question 12

What are three non-western conflict styles?

Answer 12

Mediation and mediator
One-down approach
Storytelling/proverbs

Question 13

What six elements do all change models share?

Answer 13

Sponsorship
Buy-in
Involvement
Impact
Communication
Readiness

Question 14

What are the five main generations?

Answer 14

Silent
Baby boomers
Gen X
Millennial
Gen z

Question 15

What are the four types of employees of the skill/will matrix?

Answer 15

Willing follower
Advocates
Resisters
Blockers

Question 16

What are three models of utilizing power and privilege in helping systems?

Answer 16

Horse and rider
Cow and milker
Yoked oxen

Question 17

What are the six cq profiles?

Answer 17

Provincial
Analyst
Natural
Ambassador
Mimic
Chameleon

Question 18

Which three factors should we consider when determining to adapt to the Culture?

Answer 18

Tight or loose culture
Whether adapting compromises the organization or me
If retaining differences might make us stronger

Question 19

What is a stereotype?

Answer 19

A widely held but fixed and oversimplified image or idea of a particular type a person or thing.

Question 20

Reactions to when making a mistake

Answer 20

Shame
Guilt
Humiliation
Embarrassment
Empathy

Question 21

Conflict styles

Answer 21

Giving in- accommodating
Win-lose → competing
Avoidance
Compromising
Carefronting → collaborating

Question 22

9 types of organizational change?

Answer 22

Strategic
Structural
Cultural
Technological
Merger
Break-up/spin-off
Downsizing
Senior leadership
Personnel

Question 23

Kotters 8-step change model

Answer 23

Create a sense of urgency → pull together a guiding team → develop vision and strategy → communicate vision → empower others → produce shorterm wins → don’t let up → create a new culture

Question 24

Ethical imperialism (ethial dilemmas extreme)

Answer 24

Don’t change a thing… Keep “doing you” wherever you go

Consequences: ineffective at best, offensive/selfish at worst

Question 25

Cultural relativism (ethial dilemmas extreme)

Answer 25

Adapt entirely without a second thought

Consequences: can be morally blind, lack integrity