Final Exam Flashcards
What are three important words that define culture?
Learned
Collective
Unwritten rules
What are three distinct levels of culture?
Artifacts and behaviours,
Espoused values
Assumptions
What are 6 ways to grow in humility?
Share your mistakes Engage in dialogue, not debate Welcome new ideas, and support a strong team Embrace uncertainty Practice being a follower Be passionately curious
What are hotstedes six dimensions?
Individualism - collectivism Power Distance Masculine → feminine Uncertainty Avoidance Long term → short term Indulgence → Restraint
What are the quadrants of Cultural Intelligence?
Drive
Knowledge
Strategy
Action
What are the beginning and resulting behaviours presented on the cultural adjust map pathways?
Openness, acceptance, trusts, Fear, suspicion, inflexibility
Observe, listen, inquire, criticize, rationalize, withdraw
12 ways we communicate
Verbal Written Numeric Pictorial Audio Artifactual Kinetic Optical Tactile Spatial Temporal Olfactory
What are the parts of the “tell a story” diagram?
See and hear
Tell a story
Feel
Act
What are the three tips for overcoming our biases?
Be real about our biases
Move toward discomfort
Have courage to confront
What are the three ways we learn?
About
From
With
What are the two qualities of Western style of speech?
Active voice
Direct
What are three non-western conflict styles?
Mediation and mediator
One-down approach
Storytelling/proverbs
What six elements do all change models share?
Sponsorship Buy-in Involvement Impact Communication Readiness
What are the five main generations?
Silent Baby boomers Gen X Millennial Gen z
What are the four types of employees of the skill/will matrix?
Willing follower
Advocates
Resisters
Blockers
What are three models of utilizing power and privilege in helping systems?
Horse and rider
Cow and milker
Yoked oxen
What are the six cq profiles?
Provincial Analyst Natural Ambassador Mimic Chameleon
Which three factors should we consider when determining to adapt to the Culture?
Tight or loose culture
Whether adapting compromises the organization or me
If retaining differences might make us stronger
What is a stereotype?
A widely held but fixed and oversimplified image or idea of a particular type a person or thing.
Reactions to when making a mistake
Shame Guilt Humiliation Embarrassment Empathy
Conflict styles
Giving in- accommodating Win-lose → competing Avoidance Compromising Carefronting → collaborating
9 types of organizational change?
Strategic Structural Cultural Technological Merger Break-up/spin-off Downsizing Senior leadership Personnel
Kotters 8-step change model
Create a sense of urgency → pull together a guiding team → develop vision and strategy → communicate vision → empower others → produce shorterm wins → don’t let up → create a new culture
Ethical imperialism (ethial dilemmas extreme)
Don’t change a thing… Keep “doing you” wherever you go
Consequences: ineffective at best, offensive/selfish at worst
