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OFFICE PRO 1303 > Final Exam > Flashcards

Final Exam Flashcards

1
Q

________ _______ laws protect a person’s or company’s inventions, artistic work, etc?

A

Intellectual Property

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2
Q

Define: Piracy

A

Unethical and illegal copying or downloading of protected material.

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3
Q

_____ ______ _____ allows individuals to use copyrighted works without permission in limited situations under very strict guidelines.

A

Fair-Use Doctrine

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4
Q

______ ________ refers to material that is not owned by anybody, can be used without permission.

A

Public Domain

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5
Q

What are some self management skills?

A
  • Emotional control
  • Problem solving
  • Time management
  • Goal setting
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6
Q

Define: SMART goals

A

S - are the short and long term goals specific? Exactly what do we want to achieve?
M - are the goals measurable? How will we know when the goal is achieved?
A - are the goals attainable? Can the goals be achieved?
R - are the goals realistic? Are the goals practical?
T - are the goals timely? Are the dates for achieving the goals appropriate?

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7
Q

Define: Hard Skills

A

Hard skills are critical skills that are crucial and necessary to do the required work-related duties of a certain job.

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8
Q

Define: Morals

A

An individual’s ideas of what is right and wrong.

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9
Q

What kind of skill is this? - Computer Programming

A

Hard Skill

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10
Q

What kind of skill is this? - Ethical Decision Making

A

Soft Skill

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11
Q

A ____ _____ is a group of professionals you know and who know you.

A

Professional Network

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12
Q

List some stress management skills.

A
  • Identify stress triggers
  • Attend to physical needs
  • Practice time management
  • Be proactive not reactive
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13
Q

What is: Digital Citizenship?

A

The standard of appropriate behavior, when using technology.

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14
Q 
What does (PIM) stand for?
Example:
A

Personal Information Management

Example: Microsoft Outlook

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15
Q

Define: Libel

What kind of crime is it considered?

A

Publishing a false statement about someone that causes others to have a bad/untrue opinion of him/her. Crimes of Defamation.

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16
Q

Define: Proprietary Information

A

Anything that is owned by a business.

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17
Q

Define: Ethics

A

Moral principles/beliefs of a person that create/form their behavior.

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18
Q

A _____ ______ is a contract that gives 1 party permission to use the good/service owned by another party.

A

Licensing Agreement

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19
Q

Define: Soft Skills

A

Soft skills are skills used to both communicate and work well, considered essential employability skills to any job.

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20
Q

Define: Professional Etiquette
Example:

A

Professional etiquette is applying the rules of good manners in the workplace and in other work-related situations.

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21
Q

Identify guidelines for digital devices in the workplace

A
  • A company’s protocol for digital devices may or may not be in writing, however there are common-sense guidelines to be followed.
  • Personal electronics should not be visible on the desk or table.
  • A general rule is to turn them off until a meeting has finished.
  • If it is necessary to take a phone call, excuse yourself and take the call behind closed doors.
22
Q

Discuss proper business dining etiquette

A
  • Turning off personal electronic devices and having them out of sight.
  • Arrive on time
  • Indicate you are there for a meeting and provide the name of the company or the host.
  • Introduce yourself to those at the meeting.
  • Keep elbows off the table, maintain good posture.
  • Formal restaurant with multiple utensils - silverware is used from the outside in.
23
Q

Define: Business Protocol

A

Refers to the customs and rules found in the professional world.

24
Q

Define: Business Protocol

A

Refers to the customs and rules found in the professional world.

25
Q

Define: Communication

A

Communication is the process of using words, signs, sounds, or actions to exchange information and express thoughts.

26
Q

Explain the importance of language and its effect on communication

A

You select language and construct sentences in a way that will achieve your purpose. The way in which you use language can have a major effect on communication.

27
Q

Explain Verbal Communication

A

Verbal communication is speaking words to communicate.

28
Q

List Examples of Non-Verbal Communication

A 
Eye-contact 
Touch
Body Language
Personal Space
Paralanguage
29
Q

What is the process of turning the idea for a message into symbols that can be communicated?

A

Encoding

30
Q

The ____ is also known as medium, is how the message is transmitted, such as face-to-face, telephone, text or other vehicle that is appropriate for the situation.

A

The Channel

31
Q

The _____ is the person who reads, hears, or sees the message.

A

The Receiver

32
Q

What is decoding?

A

The process of translation.

33
Q

______ is the receiver’s response to the sender, and it concludes the communication process.

A

Feedback

34
Q

What is a communication barrier?

A

Anything that prevents clear, effective, communication.

35
Q

What type of barrier is this?

Is present when the sender says or does something that causes the receiver to stop listening to or reading a message.

A

A sending barrier.

36
Q

What is Formal Language?

A

Formal Language is language that is used in a workplace environment.

37
Q

What is informal Language?

A

Language that is used in a casual situation and is characterized by the use of contractions, lack of relative pronouns with relative clauses, and the use of omitted or implied material.

38
Q

Biased Words Definition

A

Are words that can identify a personal characteristic about someone, such as gender, ethnicity, or age, often in a demeaning or hurtful manner.

39
Q

Bias-free Words Definition

A

Neutral words that impart neither a positive nor negative message.

40
Q

What is a Jargon?

A

Jargon is technical terminology or vocabulary specific to a field of work or group.

41
Q

What is a Clichés?

A

Clichés are overused, commonplace, or trite language. (not received well)

42
Q

What is a Euphemism?

A

A Euphemism is a word that expresses unpleasant ideas in more pleasant terms.

43
Q

Explain Protocol for handling business telephone calls

A
  • Be aware of the volume and tone of your voice
  • Good manners
  • Smile, it makes your voice sound more pleasant
  • Always be courteous
  • Avoid speaker phone unless required or a conference call
  • Avoid placing on hold unless absolutely necessary
  • Return phone calls promptly
  • Follow up within 24 hours after the request has been received
  • Identify yourself when you pick up the phone
  • Try to pick up on the first or second ring
  • Use the person’s name in the conversation
  • State details, company name, specific message, time, call back number.
44
Q

How do you make an introduction in a professional situation?

A
  • Handshake
  • Standing always
  • Introduce yourself
  • Introduce the lower ranking person to the higher ranking person.
45
Q

What is Parliamentary Procedure?

A

A process for holding meetings so that they are orderly and democratic.

46
Q

How do you conduct a formal meeting?

A
  • Require an agenda and someone to officially lead the meeting. Agenda should be distributed prior to the meeting.
  • Begin on time and end on time.
  • Respect other’s time
47
Q

Explain employability skills

A

Academic Skills:
- Those skills which provide the basic foundation to get, keep and progress on a job and to achieve the best results.
Personal Management Skills:
- The combination of skills, attitudes and behaviors required to get, keep and progress on a job and to achieve the best results.
Teamwork Skills:
- Those skills needed to work with others on a job and to achieve the best results.

48
Q

Describe behavior-based interviews

A

Behavior-based interviewing is a technique used in which the job candidate has the opportunity to demonstrate their potential for succeeding in the new job by providing specific examples of how they handled similar situations based on their past experience.

49
Q

Explain transferable skills

A

Transferable skills are abilities or talents relevant to all professions and facets of life.

50
Q

Identify what skills employers identify as key skills for career success

A
  • Complex problem solving
  • Critical thinking
  • Creativity
  • People management
  • Coordinating with others
  • Emotional intelligence
  • Judgment and decision making
  • Service orientations
  • Negotiation
  • Cognitive flexibility

OFFICE PRO 1303 (1 decks)

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