Final Flashcards
What is a goal?
Something someone wants to achieve
What is a smart goal?
A goal that is Specific Measurable Attainajbale Realistic Time bound
What is a short term goal?
Goals that will be achieved in the near future
What are intermediate goals?
Goals that will be accomplished in less than a year
What are long term goals
Goals that will be achieved in more than 1 year
What is the planning process?
Identify a situation
Formulate a plan
Implement that plan
Evaluate if the plan was a success or failed
What is a directional plan?
Strategic plan that guides the future decision making
What is a contingency plan?
Deals with a particular problem or emergency
What are proactive plans?
Designed with forethought and consideration of upcoming event a
What are restive plans?
Plans that are made in spot
What is intuition ?
Your go to feelings
What is communication?
The exchange of information between individuals
What is conflict?
The opposition of forces that gives a rise in drama
What is conflict resolution?
Concensus arrived at after discussion
What are Kranichfileds 3 possible ways of conflict resolution?
- ..agreement
- ..bargaining
- ..coexistence…can’t be solved
What is constructive communication?
When You try to solve problems in a positive manner
What is deconstructive communication?
Negative
What is a membership group?
People belong to each other by birth or life circumstances
What is a reference group?
A self selected group of people which revive feedback from each other
What are social responsibilities?
Sense that consumers need to be aware that their actions can effect others
What is corporate social responsibility?
Awareness that management implications effect people
