Final Flashcards
study
Explain the difference between professional and personal references:
Professional are past employers or teachers. Personal are friends and family.
Nonverbal Communication:
Communicating through body language.
Name the key elements of the communication process:
Vital to workplace success, communication medium, communication by verbal, nonverbal, written, and being an active listener.
Formal Communication
Official lines of authority.
Informal Communication
No regard to formal authority.
Grapevine
It’s not 100% accurate.
Listening
Its the act of hearing attentively.
Active Listening
Receiver provides full attention to the sender without distraction.
Passive Listening
Receiver is selective in hearing only parts of the message.
Non-Listening
Not hearing what is being said due to noise; emotions.
Describe the impact of Potentially Offensive names
Could expose you and your company to potential sexual harassment lawsuit.
Describe the negative impact of Slang and foul language in the workplace
People will not take you seriously.
Why should you not become emotional at work
It could affect work performance. It makes it hard for people to work with you and makes people uncomfortable.
List 5 positive e-mail habits:
- ) Subject Line
- ) BC-Blind Copy
- ) Only mark urgent messages that are time sensitive with urgency.
- ) Use for business purpose only.
- ) do not use capital or bold lettering, considered yelling and rude.
- ) Always ask questions in the e-mail.
What is a technology use-policy?
Social networking outlines expectations including privacy liability and potential misconduct issues.
What is the purpose of LinkedIn?
Used as a professional networking media outlet. Employment opportunities online resume, and business connections.
Describe the Do’s and Don’ts of Facebook or other Social Media:
Do: Use a networking tool.
Don’t: Speak poorly of the company, employees, school, classmates, or customers.
Do: Set account to private.
Don’t: Discuss business matters.
E-Dentity:
Your electronic imagine, the image formed when someone is communicating and/or researching you through the internet.
How do you maintain a clean e-dentity?
Don’t let people tag you.
Explain networking:
Meeting and developing new relationships with individuals outside of one’s immediate work area.
Describe the importance of personal financial management:
Is the process of controlling personal income and expenses. Less debt, less stress.
What is the purpose of a budget?
Is simply a written plan to spend your money on paper before the month begins.
Fixed expenses:
The same every month.
Flexible expenses:
Vary each month.
Gross:
The total amount of money in your paycheck before any deductions are made.
Net Income:
Your “take home pay”. The amount that slips through the net taxes, garnishments, insurance, retirement, etc.
Identify wise use of credit:
Build your credit through “smart” purchases. Ex: Car loans, bank loans.
Money wasters:
Small expenses that you are consuming.
Debt:
Money you owe.
Interest:
The cost of borrowing money.
Liability:
An obligation to pay what you owe.
Credit Report:
A detailed credit history on an individual.
FICO:
Fare Issac corporation score. Most common credit rating.
Automatic deduction plan:
When funds are automatically deducted from employee’s paycheck and placed into a bank account.
Describe the importance of saving and investment:
Setting away funds for short term goals and/or emergencies. Investing may increase the value of money and is generally long term.
How do you protect yourself from identity theft?
Properly dispose of any communication (electronic or hard copies).
Describe ethics and its impact both personally and professionally:
Ethics: moral standard of right and wrong; personally reflects ethical views.
Define workplace diversity and realize its impact on performance:
Diversity refers to differences among coworkers.
Define ad identify the appropriate use of power and power bases:
Power: one’s ability to influence another’s behavior.
Define conflict and its impact on performance:
Tension or disagreement between two or more people and can bring down performance.
Collaborating conflict management style:
Arrive to a solution with giving anything up.
Compromising conflict management:
Both parties give up something.
Accommodating conflict management:
(use when preserving he relationship) Allows others to have their way.
Avoiding conflict management style:
Ignores the issue at hand and makes problems worse.
Forcing conflict management style:
When the behavior is offensive or unacceptable.
Describe the process ad purpose of negotiation or resolution:
Working with another party to create a resolution that is fair to all parties involved.
What is a mediator?
One who helps brings a resolution.
What is Quid Pro Quo?
This for that.
What is considered
sexual Harassment?
Unwanted advances that are of sexual nature.
State the basic employee rights and legal protection available:
Civil Rights act of 1964 (title VII). Prohibits employment discrimination.
Describe how to deal with a hostile work environment or workplace bully:
Don’t retaliate with the same bad behavior. Document dates, words, and witnesses.
Define various forms of workplace harassment:
Offensive, humiliating, and intimidating behaviors.
Proxemics:
The space between individuals.
Aggressive behavior:
Standing up for your rights in a safe healthy way.
Assertive behavior:
Standing up for your rights but violating others.
EAP:
Employee Assistance Program.
Grievance:
Which is a complaint with your union rep.
Shop steward:
One who is familiar with the union contract and grievance policy.
