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PDC > Final > Flashcards

Final Flashcards

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1
Q

Explain the difference between professional and personal references:

A

Professional are past employers or teachers. Personal are friends and family.

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2
Q

Nonverbal Communication:

A

Communicating through body language.

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3
Q

Name the key elements of the communication process:

A

Vital to workplace success, communication medium, communication by verbal, nonverbal, written, and being an active listener.

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4
Q

Formal Communication

A

Official lines of authority.

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5
Q

Informal Communication

A

No regard to formal authority.

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6
Q

Grapevine

A

It’s not 100% accurate.

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7
Q

Listening

A

Its the act of hearing attentively.

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8
Q

Active Listening

A

Receiver provides full attention to the sender without distraction.

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9
Q

Passive Listening

A

Receiver is selective in hearing only parts of the message.

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10
Q

Non-Listening

A

Not hearing what is being said due to noise; emotions.

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11
Q

Describe the impact of Potentially Offensive names

A

Could expose you and your company to potential sexual harassment lawsuit.

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12
Q

Describe the negative impact of Slang and foul language in the workplace

A

People will not take you seriously.

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13
Q

Why should you not become emotional at work

A

It could affect work performance. It makes it hard for people to work with you and makes people uncomfortable.

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14
Q

List 5 positive e-mail habits:

A
  1. ) Subject Line
  2. ) BC-Blind Copy
  3. ) Only mark urgent messages that are time sensitive with urgency.
  4. ) Use for business purpose only.
  5. ) do not use capital or bold lettering, considered yelling and rude.
  6. ) Always ask questions in the e-mail.
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15
Q

What is a technology use-policy?

A

Social networking outlines expectations including privacy liability and potential misconduct issues.

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16
Q

What is the purpose of LinkedIn?

A

Used as a professional networking media outlet. Employment opportunities online resume, and business connections.

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17
Q

Describe the Do’s and Don’ts of Facebook or other Social Media:

A

Do: Use a networking tool.
Don’t: Speak poorly of the company, employees, school, classmates, or customers.
Do: Set account to private.
Don’t: Discuss business matters.

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18
Q

E-Dentity:

A

Your electronic imagine, the image formed when someone is communicating and/or researching you through the internet.

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19
Q

How do you maintain a clean e-dentity?

A

Don’t let people tag you.

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20
Q

Explain networking:

A

Meeting and developing new relationships with individuals outside of one’s immediate work area.

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21
Q

Describe the importance of personal financial management:

A

Is the process of controlling personal income and expenses. Less debt, less stress.

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22
Q

What is the purpose of a budget?

A

Is simply a written plan to spend your money on paper before the month begins.

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23
Q

Fixed expenses:

A

The same every month.

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24
Q

Flexible expenses:

A

Vary each month.

25
Q

Gross:

A

The total amount of money in your paycheck before any deductions are made.

26
Q

Net Income:

A

Your “take home pay”. The amount that slips through the net taxes, garnishments, insurance, retirement, etc.

27
Q

Identify wise use of credit:

A

Build your credit through “smart” purchases. Ex: Car loans, bank loans.

28
Q

Money wasters:

A

Small expenses that you are consuming.

29
Q

Debt:

A

Money you owe.

30
Q

Interest:

A

The cost of borrowing money.

31
Q

Liability:

A

An obligation to pay what you owe.

32
Q

Credit Report:

A

A detailed credit history on an individual.

33
Q

FICO:

A

Fare Issac corporation score. Most common credit rating.

34
Q

Automatic deduction plan:

A

When funds are automatically deducted from employee’s paycheck and placed into a bank account.

35
Q

Describe the importance of saving and investment:

A

Setting away funds for short term goals and/or emergencies. Investing may increase the value of money and is generally long term.

36
Q

How do you protect yourself from identity theft?

A

Properly dispose of any communication (electronic or hard copies).

37
Q

Describe ethics and its impact both personally and professionally:

A

Ethics: moral standard of right and wrong; personally reflects ethical views.

38
Q

Define workplace diversity and realize its impact on performance:

A

Diversity refers to differences among coworkers.

39
Q

Define ad identify the appropriate use of power and power bases:

A

Power: one’s ability to influence another’s behavior.

40
Q

Define conflict and its impact on performance:

A

Tension or disagreement between two or more people and can bring down performance.

41
Q

Collaborating conflict management style:

A

Arrive to a solution with giving anything up.

42
Q

Compromising conflict management:

A

Both parties give up something.

43
Q

Accommodating conflict management:

A

(use when preserving he relationship) Allows others to have their way.

44
Q

Avoiding conflict management style:

A

Ignores the issue at hand and makes problems worse.

45
Q

Forcing conflict management style:

A

When the behavior is offensive or unacceptable.

46
Q

Describe the process ad purpose of negotiation or resolution:

A

Working with another party to create a resolution that is fair to all parties involved.

47
Q

What is a mediator?

A

One who helps brings a resolution.

48
Q

What is Quid Pro Quo?

A

This for that.

49
Q

What is considered

sexual Harassment?

A

Unwanted advances that are of sexual nature.

50
Q

State the basic employee rights and legal protection available:

A

Civil Rights act of 1964 (title VII). Prohibits employment discrimination.

51
Q

Describe how to deal with a hostile work environment or workplace bully:

A

Don’t retaliate with the same bad behavior. Document dates, words, and witnesses.

52
Q

Define various forms of workplace harassment:

A

Offensive, humiliating, and intimidating behaviors.

53
Q

Proxemics:

A

The space between individuals.

54
Q

Aggressive behavior:

A

Standing up for your rights in a safe healthy way.

55
Q

Assertive behavior:

A

Standing up for your rights but violating others.

56
Q

EAP:

A

Employee Assistance Program.

57
Q

Grievance:

A

Which is a complaint with your union rep.

58
Q

Shop steward:

A

One who is familiar with the union contract and grievance policy.

PDC (1 decks)

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