Final Flashcards
What are the four kinds of team interdepdence?
- Pooled/additive- members all work interdependently and pool work.
- Sequential- members work in order
- Reciprocal- each member is affected by every other member’s work
- Comprehensive- group members have flexibility with who they work with
Five steps to building teams
- Clear boundary
- Compelling direction
- Enabling structures
- Supportive context
- Expert coaching
parallel team
provide recommendations
action team
performs complex tasks
Difference between conformity and groupthink
Conformity becomes a means to its own end. People will seek it out to the potential detriment of the team.
Tuckman’s five stage model
- Forming
- Storming
- Norming
- Performing
- Adjourning
Gersick’s punctuated equilibrium model
Phase 1- Team meets and a pattern for interactions emerges and holds until midpoint.
midpoint- team may make big changes (interactional and otherwise) . team’s biggest opportunity to improve.
phase 2- team moves on with the changes. faces consequences (good or bad) from their work after completion.
team processes
different types of communication, activities, and interactions that occur that occur within teams that contributes to their ultimate goal.
groupthink
when members try to maintain harmony by striving toward doing and saying things that are agreeable without giving criticism.
evaluation apprehension
people’s evaluations of things we do (dance routine) is influenced by their perception of us
disadvantages of brain storming
SOCIAL LOAFING and doesn’t completely eliminate evaluation apprehension
nominal group technique
- members individually write down ideas
- members describe them to the group
- members individually rank solutions
- (alternative) consensus on favorite reached
advantages/disadvantages for nominal group technique
higher quality and quantity of ideas
focused
low conflict
__________________________________
lower team cohesion
5 team dysfunctions
- Inattention to results
- Avoidance of accountability
- Lack of commitment
- Fear of conflict
- Absence of trust
Within the context of a team, commitment is a function of two things; what are they?
clarity- a clear understanding of the group’s decisions
buy-in- true emotional support for a team decision
issues with avoidance of accountability
creates resentment
encourages mediocrity
issues with inattention to results
usually loses to competitors
loses achievement-oriented employees
referent power
power based on high level of admiration/respect of power holder
types of power
Organizational power:
- Legitimate power
- Reward power
- Coercive power
Personal power:
- Expert power
- Referent power
most effective influence tactics
- rational persuasion
- consultation
- inspirational appeals
- collaboration
least effective influence tactics
- pressure
- coalitions
When are influence tactics most successful?
When used in combination
three categories of influence responses
- (best) Internalization
- Compliance
- (worst) Resistance
Two factors of a leader’s personality that determine how they’ll approach conflict resolution
- Concern for own outcomes
2. Concern for others’ outcomes
Most admired characteristics of a leader
- Honest
- Forward-looking
- Inspiring
- Competent
four leadership styles and which is/are overused and which is/are underused
- Autocratic -underused
- Consultative - overused
- Facilitative - underused
- Delegative
organizational structure
formally dictates how jobs and tasks are divided up within between a group of people
three components of any organization
- observed artifacts
- espoused values
- basic underlying assumptions
attraction-selection-attrition model
people make the workplace. culture, attitude, etc… are determined by the people in the organization.
three stages of socialization
- Anticipatory
- Encounter
- Understanding and adaptation
