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SUS final > final > Flashcards

final Flashcards

1
Q

___ today influence companies and public authorities

A

citizens

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2
Q

in the past, businesses were more worried most about ____

A

profit

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3
Q

more concerned with social welfare and environmental protection and sustainability

A

new business paradigm

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4
Q

_____ not ___ are the driving force

A

consumers

governments

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5
Q

almost standard that investors want ____ ____ or something similar

A

leed certifications

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6
Q

theres many hotels that don’t comply with what?

A

the simplest of sustainability measures

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7
Q

_____ is a relatively new concept added to world of business

A

Corporate Social Responsbility

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8
Q

what is viewed as yardstick for ethical standards of business?

A

CSR

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9
Q

In the past, social dimensions were neglected and business only focused on what?

A

environmental strategies

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10
Q

CSR is concerned with a ____ obligations to be accountable

A

companies

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11
Q 
Trends that effect business in general:
\_\_\_\_ of markets
\_\_\_\_\_ of supply chains 
\_\_\_\_\_\_ competition 
\_\_\_\_\_\_ changes
\_\_\_\_\_\_\_ challenges
A 
globalization 
globalization 
intense
demographics
environmental
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12
Q

____ _____ must rank among highest priorities within the hospitality industry

A

environmental protection

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13
Q

16 environmental management concepts under business charter of sustainable development

A

International Chamber of Commerce

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14
Q

ICC: Policies programs and practices for performing operations in a environmentally sound manner

A

Corporate Priority

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15
Q

ICC: Educate, train, and motivate employees to conduct their job in an environmental responsible manner

A

Employee Education

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16
Q

ICC: Advice and educate customers and other regarding safe overall use/disposal of products

A

Customer Advice

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17
Q

each company should have own what? and are usually measured against what?

A

Environmental Management System

industry standards or codes of practice

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18
Q

business in todays world not only makes a ____ but should be accountable to what two things?

A

profit

stakeholders and contributing to a better world

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19
Q

local community should what?

A

benefit from the presence of the business

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20
Q

governments determine ____ and ____ that business must follow

A

laws

regulations

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21
Q

organization that is run by employees that deals with wages, benefits, and working hours

A

Unions

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22
Q

maintain or improve conditions of employment

A

most common purpose of unions

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23
Q

____ _____ partnerships are encouraged

A

cross sector

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24
Q

known as business ethics and corporate citizenship and corporate accountability

A

CSR

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25
Q

businesses need to be a good _____ ____

A

corporate citizen

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26
Q

also known as corporate giving

A

corporate philanthropy

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27
Q

profits from corporate philanthropy are given to what?

A

charitable organizations

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28
Q

benefits of CSR
_____ financial performance
______ sales and customer loyalty
____ ability to attract and retain employees

A

increased
increased
increased

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29
Q

corporate image highlights what programs? that DOES BECOME A PR PIECE

A

charities and donations

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30
Q

Greenwash accountability: business strategies
____ policies
_____ and agreement on objectives
_____ across the board using committees

A

clear
commitment
coordination

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31
Q

organizations that have business, strategies, activities, products, and services that meet needs of the enterprise and it’s stakeholders in short term while protecting and enhancing human and natural resources for future generations

A

Social Entrepreneurship

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32
Q

social entrepreneurship can mean ____ things to ____ people

A

different

different

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33
Q

what does EMS stand for?

A

Environmental Management System

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34
Q

EMS embraces both ___ and ____ activities which are aimed at reducing environmental negative impacts caused by a company operations

A

technical

organizational

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35
Q

EMS is also viewed as what?

A

a management tool that permits company to be an organization to control and reduce environmental impacts

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36
Q

2 principles of EMS:
1- ____ and ____ environment impact of activities, products, and services
2- _____ of info. with employees, communities, and consumers

A

1- identify and control

2-transparency

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37
Q

ISO

A

International Organization for Standardization

38
Q

EMAS

A

European Union Eco-Management and Audit Scheme

39
Q

ISO and EMAS are both what?

A

voluntary

40
Q

Benefits of EMS:
____ profil
_____
___ ____ factor among employees

A

image
prevention
feel good

41
Q

implementing EMS requires a ____ approach

A

systematic

42
Q

EMS approach requirements:
____ goals
_____ process
____ outputs

A

clear
set
measurable

43
Q

___ in ____ Americans don’t know laws for recycling

A

1 in 10

44
Q

____:king of do-overs

A

aluminum

45
Q

____ percent of recyclers are annoyed when they see others who aren’t recycling in public places

A

33 percent

46
Q

no standard definition of what?

A

non-toxic

47
Q

contents may say “natural” they could’ve been processed into something chemical

A

plant-based

48
Q

3rd party certifier provides a written insurance that a system, process, person, or service conforms to requirements specified in a standard/reference frame

A

certification

49
Q

seal of approval indicating that a business has met specified requirements by a certifier

A

certification

50
Q

voluntary method of environmental performance certification and labeling that is practiced world-wide

A

eco-label

51
Q

eco-label 3 steps
_____ of environmental performance
_____
_____- info. through label/logo

A

measurement
evaluation
presentation

52
Q

most credible assessment:

A

third party or independent third party

53
Q

self-audit is known as

A

first party certification

54
Q

permits wholesalers to have their own auditing design

A

second party certification

55
Q

eco-label 1 point

____ that environmental impacts are _____

A

assurance

mitigated

56
Q

worlds first eco-label created at end of _____ to promote environmentally friendly products and services

A

German Blue Angel

1970’s

57
Q

Common themes of labels:
_____ customers
____ support to products related to environmental protection
_____ and claims

A

inform
global
logo

58
Q

global eco-labeling (GEN) started when?

A

1994

59
Q

Goal of global eco-labeling?
_____ and ____
____ eco-labeling products and service

A

improve and promote

develop

60
Q

Global eco-labeling also indicates what 3 things?

A

performance recognition
certification
labeling oragnizations

61
Q

UN environmental program says that eco-labels were distend to improve environmental performance in what industry?

A

tourism

62
Q

Trends in eco-labeling?
____ standard setting
_______ _____ _____

A

environmental

third party certification

63
Q

eco-labeling is not regulated like financial records? T OR F

A

True

64
Q

compare operational efficiency and environmental impacts within facilities having a similar portfolio

A

Benchmarking

65
Q

publishing of detailed info. noting a company’s efforts to wide array of stakeholders

A

Reporting

66
Q

Expands company or organizational traditional reporting on financial info. and providing environmental info.

A

Sustainability Reporting

67
Q

Sustainability reporting: environmental info.: 2 areas

A

social demensions

presenting more balanced view of overall performance

68
Q 
Barriers for hoteliers to invest in sustainability (5)
\_\_\_\_\_\_ high capital costs
\_\_\_\_\_\_ on return of investment
\_\_\_ \_\_\_\_ \_\_\_\_
\_\_\_\_ too much management
\_\_\_\_ interest/knowledge
A 
perceived
doubts
lack of time
required 
limited
69
Q 
Motivators for hoteliers to invest in sustainability (6)
\_\_\_\_\_ cost saving
\_\_\_\_\_ market share and \_\_\_\_ improvement
\_\_\_\_\_ competitive advantage
\_\_\_\_\_\_ motivation (doing something good)
\_\_\_\_\_ employee morale
\_\_\_\_\_\_ \_\_\_\_\_\_ environmental regulations
A 
potential 
increased, image
acquiring 
intrinsic
enhanced
meeting new
70
Q

hoteliers must invest in money to save money in the future

A

casualty dilemma

71
Q

Financing for sustainability (2)

A

green financing

green investment

72
Q

Includes all investing or lending programs that focus on reducing environmental impacts and inclusion of environmental impact in risk assessment

A

green financing

73
Q

stocks/funds involving underlying company/business in environmental improvement operations (perhaps supporting renewable energy concepts in a facility)

A

green investment

74
Q

measure cost to environmental stemming form a company operation

A

environmental accounting

75
Q

environmental accounting two concepts?

A

external costs

social costs

76
Q

impact of activities of one company/business on another company or group of individuals

A

externality (external costs)

77
Q

construction issues, more people issues

A

social costs

78
Q

environmental taxes (3)
___ ____ _____
_____ producer responsibility
_____ _____

A

polluter pays principle (PPP)
Extended producer responsibility (EPR)
Carbon credits

79
Q

eco-taxes on overnight stays, guests pay a “tax” which is collected by hotel and returned to the government

A

Polluter pays principle

80
Q

business, suppliers, manufactures, and distributers, hotels do a life cycle assessment

A

Extended producer responsibility

81
Q

purchasing carbon credit offsets due to excess emissions

A

carbon credits

82
Q

3 pillars of sustainability

A

environmental
social
economic

83
Q

performance measure used to evaluate effectiveness of an investment

A

Return of Investment

84
Q

ROI is what?

A

investment divided by cost of investment

85
Q

what varies for ROI?

A

Time frame

86
Q

financial assertions validity and reliability of info. presented for review

A

auditing

87
Q

management tool comprising systematic, documented, periodic, and objective evaluation of how well environmental organization is performing

A

Environmental/Green/Eco/Audit

88
Q

self-conducting or self-adminsitered audit instead of a 3rd party audit

A

self-auditing

89
Q

first fill in the blank?

A

Eco-tourist

90
Q

core to hospitality growth

A

innovation

91
Q

about ____ guests are willing to pay more for a green room

A

30 percent

92
Q

2017 green lodging trends report:
____ train staff at least annually on green practices
______ benchmarking energy performances against peer properties in their portfolio

A

76 percent

68 percent

SUS final (1 decks)

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