Final Flashcards
3 acquired needs
need for:
affiliation, achievement, power
need for affiliation
desire to excel, solve problems and surpass others
need for achievement
desire to maintain social relationships, to be liked and to join groups
need for power
desire to influence, coach, teach or encourage
5 bases of power
legitimate, reward, coercive, expert, referent
legitimate power
formal authority to make decision
reward power
obtain compliance by promising or granting rewards
coercive power
make threats of punishment and deliver actual punishments
expert power
valued knowledge of information
referent power
when one’s personal characteristics and social relationships become the reason for compliance
5 styles for conflict handling
integrating, obliging, dominating, avoiding, compromising
4 decision making styles
directive, analytical, conceptual, behavioral
directive style
action oriented decision makers who focus on facts
analytical style
careful and slow decision makers who like lots of information
conceptual style
intuitive decision makers who involve others in long-term thinking
behavioral style
highly people oriented decision makers
3 organizational cultures
adhocracy, clan, hierarchy
adhocracy culture
has external focus and value flexibility
clan culture
has internal focus and value flexibility (rather than stability and control)
hierarchy culture
has internal focus which produces a more formalized and structured work environment and values stability and control over flexibility
facilitation
a manager informally urges disputing parties to deal directly with each other in a positive and constructive manner
mediation
a mediator which is a trained third-party neutral person guides disputing parties in exploring solutions to the conflict
arbitration
disputing parties agree ahead of time to accept the decision of a neutral arbitrator in a court like setting
3 decision making biases
framing, representativeness, hindsight
framing
relates to the manner in which a question is posed or framed
representativeness
estimate the probability of an event occurring
hindsight
knowledge of an outcome influences our belief about the probability that we could have predicted the outcome earlier
organizational behavior
an interdisciplinary field dedicated to understanding and managing people at work
motivating factors
achievement, recognition, advancement
hygiene factors
poor working conditions, low salary, poor company policies