Final Flashcards
Purposeful
Commitment to a goal or activity
Vision
Purpose into action
Image of realistic, attractive future , where do you want to see yourself
Mission
General purpose of the organization
Inclusive
understanding, valuing and engaging diversity
Empowering
Empowerment of al
Learning climates
Mattering vs Marginality
Ethical
Driven by ethics and values
Kidder’s Four Dilemma
Justice ( fairness) vs Mercy (Empathy) Short Term (immediate need) vs Long Term (Future Goals), Individual Community , Truth ( honesty ) vs Loyalty (Promise )
Mindfulness
Be curious, Be open, Be n the moment .
The opposite of “mindlessness “
Benefits of Mindfulness
pause before we react,
space to consider many options,
leads to improved performance
Emotional Intelligence
Stimulus, Emotions, Filter, Interpret, Behavior
Amygdala
Identify danger
Fight or flight
Mirror Neurons
knowing what other people are intending and feeling
Five qualities of effective leaders
Self Awareness - self assessment
Self Regulation- emotional self control
Empathy- understanding and feeling another perspective
Social Skill- influence, conflict management
Emotional Intelligence
Men score higher in self management
Women score higher in social awareness
SCARF Model
Status - being put down
Certainly- ambiguity creates stress
Autonomy- exerting controller environment
Relatedness- absence of safe and social
Fairness- unfair exchanges , situations imply a threat
Psychological Type
theory of personality developed by Carl Jung
Not about skills, intelligence, abilities or technical expertise
MBTI Four Dimensions
Extroverted
Sensing
Thinking
Perceiving
2 ays of perceiving
Sensing - 5 senses sight, sound, touch , taste and smell
Intuition- process information by way of a “sixth sense” or insight
Gender Diversity
Sex Role: expectations resulting from biology
Gender Roles: Socially constructed expectations that get labeled masculine or feminine
Intercultural Competence
- Cultural knowledge does not need lead to competence
- Cultural contact does not lead to competence
- Cultural contact may lead to reduction of stereotypes
- Language learning may not be sufficient for culture learning
Eurocentrism
The practice of placing emphasis on European , culture and values at the expense of those of other cultures
2 Forms of communication
Downward communication - the information flows from the top management to the lower management
Upward communication- the flow of information from the subordinate to the superior manager
Empathic Communication
Listening to a person by using their standards and reference points to understand their experience
Speech Communities
when people share norms
Two key communication
Assertive communication
Contrasting Statement
Contrasting Statement
Misunderstanding that could put safety at risk
6 forms of styles under stress
Masking, avoiding, withdrawing, controlling, labeling, attacking
Conflict Resolution
Assertiveness- The degree to which you satisfy your own needs
Cooperativeness- The degree to which you satisfy the needs of others
Conflict Response style
Avoiding, accommodating , competing, compromising , collaborating
How creativity and leadership related
- Leader set the context for creativity
- Leaders personal creativity inspire the followers’s creativity
- Creativity is the critical skill for leading successful change in the organization and communities
What is Creativity ?
two components - ability to generate novel and use solutions, ideas or products As
4 P’s of Creativity
Person- Personality, intelligence , traits
Press- Physical, social
Process- Perception ( environment ) , thinking, stages of thinking
Product- Artifact that has been produced
Divergent thnking
ability to think of multiple solutions, options or idea
*Thinking in multiple direction
Convergent thnking
ability to find the best solution, option or idea among different options
Dynamic Balance
Creative thinning should follow a cycle of divergent and convergent thinking
Divergent Thinking Components
Fluency- total number of ideas generated
Flexibility- Total number of group idea
Originality- infrequent number of idea
Elaboration - amount of details
Divergent Thinking Principles
- Defer judgment
- go for quantity
- seek wild idea
- build on others’ ideas
Divergent tools
post it
scamper
excursions
forces connection
Convergent tools
Hits
Clustering
PPCo
Convergent Thinking Principles
Apply affirmative judgment
Keep novelty alive
check your objectives
stay focused
