Final

Question 1

3 step process of composing business message

Answer 1

planning

writing

completing

Question 2

Barriers to listening

Answer 2

multiple conversations

finding communicator unattractive or attractive

not interested in the topic

tired

biased

Question 3

ethical dilemma

Answer 3

an issue with the sides.

Question 4

ethical lapse

Answer 4

a wrong decision

Question 5

Hegemonic

Answer 5

ruling or dominant in a political or social context

Question 6

denotative

Answer 6

dictionary meaning

Question 7

connotative

Answer 7

implied meaning

Question 8

basic model of communication

Answer 8

sender—>message—->reciever

Question 9

ad hoc committee

Answer 9

group formed for a specific purpose only

Question 10

Context variables

Answer 10

location, mood, amount of sleep, weather

Question 11

demographic variables

Answer 11

age, gender, education, income level

Question 12

Maslow’s hierarchy of needs

Answer 12

Self actualization

esteem

love

safety

physiological

Question 13

Positive team role

Answer 13

assigning tasks to best fit positions

Question 14

negative team role

Answer 14

team members complaining about credit

Question 15

AIDA

Answer 15

awareness- get attention

Interest- get them interested

Desire- make them want it

Action- Execute the plan

Question 16

Basic elements of an interoffice memo

Answer 16

heading
opening 
context
task
summary
discussion
closing

Question 17

ethos

Answer 17

credibility and trust

Question 18

Logos

Answer 18

logic and reason

Question 19

pathos

Answer 19

emotion and values

Question 20

percentage divide of factors influencing communication

Answer 20

visual 55%

vocal 38%

Verbal 7%

Question 21

metacommunication

Answer 21

communication that indicates how verbal information should be interpreted

nonverbal

Question 22

direct approach

Answer 22

main idea then evidence

Question 23

indirect approach

Answer 23

evidence then main idea

Question 24

Solicited job search

Answer 24

when you draft when you’re applying for a job or answering an add

Question 25

unsolicited job search

Answer 25

pitching yourself to an employer

Question 26

effective listening

Answer 26

concentration
body language
active listening

Question 27

50/25/25 rule

Answer 27

50% of your time planning

25% of your time writing

25% of your completing

Question 28

cone of learning

Answer 28

we retain...
10% of what we read
20% of what we hear
30% of what we see
50% of what we see and hear
70% of what we say
90% of what we say and do

Question 29

logical fallacy

Answer 29

an incorrect argument in logic and rhetoric which undermines an argument’ ssoundness