Final Flashcards
3 step process of composing business message
planning
writing
completing
Barriers to listening
multiple conversations
finding communicator unattractive or attractive
not interested in the topic
tired
biased
ethical dilemma
an issue with the sides.
ethical lapse
a wrong decision
Hegemonic
ruling or dominant in a political or social context
denotative
dictionary meaning
connotative
implied meaning
basic model of communication
sender—>message—->reciever
ad hoc committee
group formed for a specific purpose only
Context variables
location, mood, amount of sleep, weather
demographic variables
age, gender, education, income level
Maslow’s hierarchy of needs
Self actualization
esteem
love
safety
physiological
Positive team role
assigning tasks to best fit positions
negative team role
team members complaining about credit
AIDA
awareness- get attention
Interest- get them interested
Desire- make them want it
Action- Execute the plan
Basic elements of an interoffice memo
heading opening context task summary discussion closing
ethos
credibility and trust
Logos
logic and reason
pathos
emotion and values
percentage divide of factors influencing communication
visual 55%
vocal 38%
Verbal 7%
metacommunication
communication that indicates how verbal information should be interpreted
nonverbal
direct approach
main idea then evidence
indirect approach
evidence then main idea
Solicited job search
when you draft when you’re applying for a job or answering an add
unsolicited job search
pitching yourself to an employer
effective listening
concentration
body language
active listening
50/25/25 rule
50% of your time planning
25% of your time writing
25% of your completing
cone of learning
we retain... 10% of what we read 20% of what we hear 30% of what we see 50% of what we see and hear 70% of what we say 90% of what we say and do
logical fallacy
an incorrect argument in logic and rhetoric which undermines an argument’ ssoundness
