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Final Flashcards

1
Q

Which of the following is incorrect about Cisco Unified Voice Portal (UVP)?

A

Same implementation as IVR but with better capacity

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2
Q

Which of the following is the agent desktop solution component for Contact Center Express (CCE)?

A

Finesse

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3
Q

Which of the following are components of a traditional contact center?

A

ACD (automatic call distribution), IVR (interactive voice response), CTI (computer telephony integration)

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4
Q

Which of the following is incorrect about Cisco Unified Contact Center Enterprise?

A

It’s suitable for the SMB market

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5
Q

Which of the following are some of the innovations created by Cisco for customers?

A

Social Miner, Finesse, Media Sense, CUIC

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6
Q

Which of the following is an appropriate offering for the small and mid-market customer that needs a complete Contact Center solution?

A

Contact Center Express

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7
Q

Which of the following is not covered by the 3 waves?

A

The Internet of Things

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8
Q

What are the deployments of CMR?

A

Premise, hybrid, and cloud

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9
Q

Which of the following is incorrect about Spark?

A

Spark is an on-premise solution for enterprise social platforms

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10
Q

“Extending value” is one of Cisco’s collaboration strategies which means the integration of collaboration, premise, and cloud (T/F)

A

True

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11
Q

Which of the following is not a Hosted Collaboration Solution (HCS) major element?

A

WAN optimization

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12
Q

Which of the following is not a role of collaboration services in delivering outcomes?

A

Trade-in service

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13
Q

Which of the following is not a collaboration meeting room deployment option?

A

Virtualized Collaboration Meeting Room (CMR)

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14
Q

Which of the following statements is incorrect about Cisco WebEx meeting server?

A

It runs on an ISR-G2 platform

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15
Q

Regarding collaboration meeting room solutions, which of the following is not a benefit of CMR?

A

CMR is a pure cloud-based solution which benefits customers’ operations

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16
Q

Regarding the bandwidth requirement for WebEx meeting, which of the following is correct about the per user bandwidth support for data, voice, and video traffic?

A 
Data = 40 kb
VoIP = 30-40
Video = 500 kb
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17
Q

Which of the following statements is incorrect about Cisco WebEx SaaS?

A

It contains multi-layer security so it is suitable for all types of user needs

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18
Q

Which of the following are Cisco’s CXS solutions?

A

Capture the video, transform the video, and share the video

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19
Q

What is the function performed by the Cisco TelePresence management suite today but not supported by Prime collaboration?

A

Conference scheduling

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20
Q

Which of the following components are preferred edge devices for external mobile user video collaboration?

A

Expressway Edge, Expressway Core

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21
Q

Which of the following statements is correct about Cisco TelePresence Conductor?

A

It is the same base software platform as VCS (Video Communication Server) but unique application built on the base software platform

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22
Q

What is not performed as a primary function of the Cisco TelePresence Conductor?

A

Doesn’t do inter-networking with 3rd party video conferencing units

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23
Q

Which of the following is a personal HD video application with a software-based client?

A

Jabber

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24
Q

Which of the following is the first video endpoint supporting the H.265 codec on the market today?

A

IX5000

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25
VCS (Video Communication Server) control has 3 primary roles - which of the following is not covered by those 3 roles?
XMPP server
26
Which of the following is today's primary video call control platform?
CUCM
27
Which of the following are today's primary video conferencing platforms?
MCU and TP server
28
Which of the following is not a signaling protocol for a video call?
G.711
29
Which of the following correctly states the per-screen bandwidth requirements of uncompressed and compressed TP HD video?
1. 5 Gbps for uncompressed | 3. 5 Mbps for compressed
30
Which of the following is correct about Cisco TelePresence traffic targets and thresholds for one-way latency, jitter, and loss?
For one-way latency - 150 ms For jitter - 50 ms For loss - 0.05%
31
What percentage of bandwidth improvement does H.265 offer compared to H.264?
50% less bandwidth for the same quality
32
Which of the following can be a conference bridge supporting video conferences?
MCU, TP server, WebEx Meeting Server
33
What are 2 popular approaches to Cisco licensing?
UCL and CUWL
34
Which of the following cannot be used as a conferencing bridge supporting voice conferences?
Catalyst 3850
35
Which of the following conference use-case descriptions is incorrect?
A point-to-point call escalated to multi-point call is considered to be meet me
36
What is the capacity of a BE6000S?
150 users, 300 devices
37
Which of the following is a preferred component for business-to-business collaboration connections?
Expressway
38
Which of the following are VPN-based remote mobile worker collaboration solution options?
CVO (Cisco Virtual Office), VPN phone
39
Which of the following is not a differentiator of Cisco UC and UCS?
Easy to leverage any 3rd party virtualization hypervisor platform
40
Which of the following are the main Cisco Prime Collaboration Functions?
Provision, Deploy, Assurance, License
41
Which of the following descriptions is incorrect?
Expressway is a VPN-based collaboration solution
42
Which of the following is the preferred collaboration edge solution for remote access collaboration service?
Expressway
43
A ___ ___ is the secure policy control interconnection between different enterprises to enable them to securely exchange instant messages and presence information between users in different businesses and organizations?
Interdomain Federation
44
What product would you recommend to a customer who requires a unified communication solution for 2000 end users
BE7000
45
What is the capacity of the Business Edition 6000?
100 agents (Contact Center users on Contact Center Express)
46
Which of the following services are supported by the BE6000?
Not firewall | Not LAN switching
47
What is the size range of a target customer for the BE7000?
1000+ (1000-5000 users)
48
What is the maximum number of users that can be supported by the BE6000?
1000
49
Which of the following is a current call-processing hardware platform?
UCS
50
Which of the following is the correct device to support direct connections of 60 analog phones to an ITT infrastructure?
VG 350
51
Which of the following is not the correct signalling type for the E1-T1 interface on an ISR-G2 voice gateway?
ACS
52
What are available options for digital voice interfaces on the ISR-G2 router?
T1, E1, BRI, PRI
53
Which 2 standard protocols exchange IM and presence information between users in an inter-operable function?
XMPP, SIP
54
Cisco Unified Presence has standards-based interoperability to support market leading integration including Microsoft and IBM applications (T/F)
True
55
Today, video/audio attendant is a basic service that is supported by all industry messaging platforms (T/F)
False
56
Unity connection uses which OS?
Linux
57
What does Cisco Unity Express run on?
ISRG2
58
Which of the following is not a Cisco messaging solution platform?
Integrated Messaging edition
59
Which of the following VoIP codecs would be suggested in a VoIP stream across the WAN?
G.729
60
Choose the correct mappings for the VoIP codec below as they have different bandwidth requirements for a single VoIP call traffic?
``` G.711 = 64 kbps G.729 = 8 kbps ```
61
As per the ITU G.114 recommendation, end-to-end voice delay in a VoIP system should be controlled within ___.
150 ms
62
Which of the following is not correct about service provided by Cisco Unified Border Element (CUBE) platform?
Advanced routing and security
63
Which of the following service issues may not be considered when designing and deploying VoIP?
Presence
64
Which of the following is not the role of a DSP?
NOT call coverage
65
What are the available options for analog voice interface types for the ISRG2 voice gateway?
FXS, FX0, E and M
66
When deploying a call manager cluster over the WAN, what is the maximum round trip delay between the communication manager servers across the WAN?
80 ms
67
Which of the following is not a default phone feature supported by the call manager?
Scheduled conferencing
68
Which of the following is not covered by the dial plan in c communication manager?
___
69
Two or more CUCM servers that share the same database are considered to be a ___.
Cluster
70
CUCM clusters improve system reliability and performance (T/F)
T
71
Which of the following functions are not available on a call manager?
Multi-point control unit function for video conferencing (MCU)
72
What is the maximum number of endpoints that can be supported by a CME?
450
73
If the WAN connection fails in a Cisco IPT deployment with SRST in a rmeote office, users in the remote office can still place and receive calls (T/F)
True
74
What are the available options for signaling and device control protocols between a CUCM and an IP phone endpoint?
SCCP (Skinny) and SIP
75
Which protocol is used for media transfer once the voice call is established on the call manager?
Real-time Transport Protocol (RTP)
76
Which of the following is a Cisco-proprietary protocol?
SCCP (Skinny)
77
Which of the following is not a function of the Cisco Unified Communications Manager?
Meeting scheduling
78
What is the primary reason for having a TFTP server in a Cisco Unified Communication Manager cluster?
It is used by the IP phone to obtain their configuration file and software loads
79
When connecting a computer and a Cisco IP phone to a Cisco LAN switch, the compouter and the IP phone share the same physical connection and VLAN communication (T/F)
False - the VLANs differ
80
Which of the following does not accurately describe the functions of a switch when connecting an IP phone to a LAN switch?
The switch doesn't support a codec
81
Which of the following is not correct about IP phone endpoints?
For IP endpoints, we are never the cheapest
82
Which of the following are pin-based?
___
83
The PBX call control is most comparable to which Cisco product?
Communication Manager
84
Descibe the 4 components of a PBX
Switching matrix Call processor Line connections Trunk stations
85
What is the purpose of the D-channel?
Signalling
86
In Europe, how many bearer (B) channels are there?
Europe - 30 | Americas - 23
87
On ISDN facility, a B-channel stands for bearer channel. How many kb are going across the bearer channel?
64
88
International numbering format consists of:
Country code, area code, exchange code, line number
89
Today, where can yo find analog signals?
Local loops
90
Which of the following is not included by the major elements of the PSTN?
A router
91
What are the collaboration portfolios?
Contact Center UC Conferencing NOT PBX
92
What's the percentage of Fortune 500 companies using Cisco collab.?
95%
93
Which is not considered a layer of a Cisco collaboration architecture?
Middleware is not a part of it
94
Which of the following is not part of the collaboration strategy?
Mobile
95
4 things that all execs care about
Growth Productivity Innovation Customer satisfaction

Collaboration (1 decks)

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