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Collaboration > Final > Flashcards

Final Flashcards

1
Q

Which of the following is incorrect about Cisco Unified Voice Portal (UVP)?

A

Same implementation as IVR but with better capacity

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2
Q

Which of the following is the agent desktop solution component for Contact Center Express (CCE)?

A

Finesse

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3
Q

Which of the following are components of a traditional contact center?

A

ACD (automatic call distribution), IVR (interactive voice response), CTI (computer telephony integration)

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4
Q

Which of the following is incorrect about Cisco Unified Contact Center Enterprise?

A

It’s suitable for the SMB market

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5
Q

Which of the following are some of the innovations created by Cisco for customers?

A

Social Miner, Finesse, Media Sense, CUIC

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6
Q

Which of the following is an appropriate offering for the small and mid-market customer that needs a complete Contact Center solution?

A

Contact Center Express

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7
Q

Which of the following is not covered by the 3 waves?

A

The Internet of Things

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8
Q

What are the deployments of CMR?

A

Premise, hybrid, and cloud

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9
Q

Which of the following is incorrect about Spark?

A

Spark is an on-premise solution for enterprise social platforms

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10
Q

“Extending value” is one of Cisco’s collaboration strategies which means the integration of collaboration, premise, and cloud (T/F)

A

True

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11
Q

Which of the following is not a Hosted Collaboration Solution (HCS) major element?

A

WAN optimization

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12
Q

Which of the following is not a role of collaboration services in delivering outcomes?

A

Trade-in service

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13
Q

Which of the following is not a collaboration meeting room deployment option?

A

Virtualized Collaboration Meeting Room (CMR)

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14
Q

Which of the following statements is incorrect about Cisco WebEx meeting server?

A

It runs on an ISR-G2 platform

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15
Q

Regarding collaboration meeting room solutions, which of the following is not a benefit of CMR?

A

CMR is a pure cloud-based solution which benefits customers’ operations

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16
Q

Regarding the bandwidth requirement for WebEx meeting, which of the following is correct about the per user bandwidth support for data, voice, and video traffic?

A 
Data = 40 kb
VoIP = 30-40
Video = 500 kb
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17
Q

Which of the following statements is incorrect about Cisco WebEx SaaS?

A

It contains multi-layer security so it is suitable for all types of user needs

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18
Q

Which of the following are Cisco’s CXS solutions?

A

Capture the video, transform the video, and share the video

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19
Q

What is the function performed by the Cisco TelePresence management suite today but not supported by Prime collaboration?

A

Conference scheduling

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20
Q

Which of the following components are preferred edge devices for external mobile user video collaboration?

A

Expressway Edge, Expressway Core

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21
Q

Which of the following statements is correct about Cisco TelePresence Conductor?

A

It is the same base software platform as VCS (Video Communication Server) but unique application built on the base software platform

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22
Q

What is not performed as a primary function of the Cisco TelePresence Conductor?

A

Doesn’t do inter-networking with 3rd party video conferencing units

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23
Q

Which of the following is a personal HD video application with a software-based client?

A

Jabber

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24
Q

Which of the following is the first video endpoint supporting the H.265 codec on the market today?

A

IX5000

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25
Q

VCS (Video Communication Server) control has 3 primary roles - which of the following is not covered by those 3 roles?

A

XMPP server

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26
Q

Which of the following is today’s primary video call control platform?

A

CUCM

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27
Q

Which of the following are today’s primary video conferencing platforms?

A

MCU and TP server

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28
Q

Which of the following is not a signaling protocol for a video call?

A

G.711

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29
Q

Which of the following correctly states the per-screen bandwidth requirements of uncompressed and compressed TP HD video?

A
  1. 5 Gbps for uncompressed

3. 5 Mbps for compressed

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30
Q

Which of the following is correct about Cisco TelePresence traffic targets and thresholds for one-way latency, jitter, and loss?

A

For one-way latency - 150 ms
For jitter - 50 ms
For loss - 0.05%

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31
Q

What percentage of bandwidth improvement does H.265 offer compared to H.264?

A

50% less bandwidth for the same quality

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32
Q

Which of the following can be a conference bridge supporting video conferences?

A

MCU, TP server, WebEx Meeting Server

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33
Q

What are 2 popular approaches to Cisco licensing?

A

UCL and CUWL

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34
Q

Which of the following cannot be used as a conferencing bridge supporting voice conferences?

A

Catalyst 3850

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35
Q

Which of the following conference use-case descriptions is incorrect?

A

A point-to-point call escalated to multi-point call is considered to be meet me

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36
Q

What is the capacity of a BE6000S?

A

150 users, 300 devices

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37
Q

Which of the following is a preferred component for business-to-business collaboration connections?

A

Expressway

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38
Q

Which of the following are VPN-based remote mobile worker collaboration solution options?

A

CVO (Cisco Virtual Office), VPN phone

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39
Q

Which of the following is not a differentiator of Cisco UC and UCS?

A

Easy to leverage any 3rd party virtualization hypervisor platform

40
Q

Which of the following are the main Cisco Prime Collaboration Functions?

A

Provision, Deploy, Assurance, License

41
Q

Which of the following descriptions is incorrect?

A

Expressway is a VPN-based collaboration solution

42
Q

Which of the following is the preferred collaboration edge solution for remote access collaboration service?

A

Expressway

43
Q

A ___ ___ is the secure policy control interconnection between different enterprises to enable them to securely exchange instant messages and presence information between users in different businesses and organizations?

A

Interdomain Federation

44
Q

What product would you recommend to a customer who requires a unified communication solution for 2000 end users

A

BE7000

45
Q

What is the capacity of the Business Edition 6000?

A

100 agents (Contact Center users on Contact Center Express)

46
Q

Which of the following services are supported by the BE6000?

A

Not firewall

Not LAN switching

47
Q

What is the size range of a target customer for the BE7000?

A

1000+ (1000-5000 users)

48
Q

What is the maximum number of users that can be supported by the BE6000?

A

1000

49
Q

Which of the following is a current call-processing hardware platform?

A

UCS

50
Q

Which of the following is the correct device to support direct connections of 60 analog phones to an ITT infrastructure?

A

VG 350

51
Q

Which of the following is not the correct signalling type for the E1-T1 interface on an ISR-G2 voice gateway?

A

ACS

52
Q

What are available options for digital voice interfaces on the ISR-G2 router?

A

T1, E1, BRI, PRI

53
Q

Which 2 standard protocols exchange IM and presence information between users in an inter-operable function?

A

XMPP, SIP

54
Q

Cisco Unified Presence has standards-based interoperability to support market leading integration including Microsoft and IBM applications (T/F)

A

True

55
Q

Today, video/audio attendant is a basic service that is supported by all industry messaging platforms (T/F)

A

False

56
Q

Unity connection uses which OS?

A

Linux

57
Q

What does Cisco Unity Express run on?

A

ISRG2

58
Q

Which of the following is not a Cisco messaging solution platform?

A

Integrated Messaging edition

59
Q

Which of the following VoIP codecs would be suggested in a VoIP stream across the WAN?

A

G.729

60
Q

Choose the correct mappings for the VoIP codec below as they have different bandwidth requirements for a single VoIP call traffic?

A 
G.711 = 64 kbps
G.729 = 8 kbps
61
Q

As per the ITU G.114 recommendation, end-to-end voice delay in a VoIP system should be controlled within ___.

A

150 ms

62
Q

Which of the following is not correct about service provided by Cisco Unified Border Element (CUBE) platform?

A

Advanced routing and security

63
Q

Which of the following service issues may not be considered when designing and deploying VoIP?

A

Presence

64
Q

Which of the following is not the role of a DSP?

A

NOT call coverage

65
Q

What are the available options for analog voice interface types for the ISRG2 voice gateway?

A

FXS, FX0, E and M

66
Q

When deploying a call manager cluster over the WAN, what is the maximum round trip delay between the communication manager servers across the WAN?

A

80 ms

67
Q

Which of the following is not a default phone feature supported by the call manager?

A

Scheduled conferencing

68
Q

Which of the following is not covered by the dial plan in c communication manager?

A

___

69
Q

Two or more CUCM servers that share the same database are considered to be a ___.

A

Cluster

70
Q

CUCM clusters improve system reliability and performance (T/F)

A

T

71
Q

Which of the following functions are not available on a call manager?

A

Multi-point control unit function for video conferencing (MCU)

72
Q

What is the maximum number of endpoints that can be supported by a CME?

A

450

73
Q

If the WAN connection fails in a Cisco IPT deployment with SRST in a rmeote office, users in the remote office can still place and receive calls (T/F)

A

True

74
Q

What are the available options for signaling and device control protocols between a CUCM and an IP phone endpoint?

A

SCCP (Skinny) and SIP

75
Q

Which protocol is used for media transfer once the voice call is established on the call manager?

A

Real-time Transport Protocol (RTP)

76
Q

Which of the following is a Cisco-proprietary protocol?

A

SCCP (Skinny)

77
Q

Which of the following is not a function of the Cisco Unified Communications Manager?

A

Meeting scheduling

78
Q

What is the primary reason for having a TFTP server in a Cisco Unified Communication Manager cluster?

A

It is used by the IP phone to obtain their configuration file and software loads

79
Q

When connecting a computer and a Cisco IP phone to a Cisco LAN switch, the compouter and the IP phone share the same physical connection and VLAN communication (T/F)

A

False - the VLANs differ

80
Q

Which of the following does not accurately describe the functions of a switch when connecting an IP phone to a LAN switch?

A

The switch doesn’t support a codec

81
Q

Which of the following is not correct about IP phone endpoints?

A

For IP endpoints, we are never the cheapest

82
Q

Which of the following are pin-based?

A

___

83
Q

The PBX call control is most comparable to which Cisco product?

A

Communication Manager

84
Q

Descibe the 4 components of a PBX

A

Switching matrix
Call processor
Line connections
Trunk stations

85
Q

What is the purpose of the D-channel?

A

Signalling

86
Q

In Europe, how many bearer (B) channels are there?

A

Europe - 30

Americas - 23

87
Q

On ISDN facility, a B-channel stands for bearer channel. How many kb are going across the bearer channel?

A

64

88
Q

International numbering format consists of:

A

Country code, area code, exchange code, line number

89
Q

Today, where can yo find analog signals?

A

Local loops

90
Q

Which of the following is not included by the major elements of the PSTN?

A

A router

91
Q

What are the collaboration portfolios?

A

Contact Center
UC
Conferencing
NOT PBX

92
Q

What’s the percentage of Fortune 500 companies using Cisco collab.?

A

95%

93
Q

Which is not considered a layer of a Cisco collaboration architecture?

A

Middleware is not a part of it

94
Q

Which of the following is not part of the collaboration strategy?

A

Mobile

95
Q

4 things that all execs care about

A

Growth
Productivity
Innovation
Customer satisfaction

Collaboration (1 decks)

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