final

Question 1

Why is listening important in public speaking for both the speaker?

Answer 1

when interviewing people to research topic, to listen to feedback from a friend after you practiced your presentation in front of them, listening to audience

Question 2

Why is listening important in public speaking for both the audience?

Answer 2

The audience members listening will help them interpret and use more of what they hear from others in a wide variety of situations-not just in a public speaking course

Question 3

What are the differences between hearing and listening?

Answer 3

Hearing: receiving the message in a passive way
Listening: actively paying attention, processing the message to decide on its meaning and retaining what you’ve heard and understood. Components: selection (attention, perception), organization (interpretation), integration (storage recall)

Question 4

Can you name and explain the two steps of effective listening?

Answer 4

Process what you heard and retain what you’ve processed.

Question 5

What are the six causes of ineffective listening?

Answer 5

Unprocessed note taking, nonlistening, interruptive listening, agenda-down listening, argumentative listening, and nervous listening

Question 6

What are the three steps to becoming a better listener?

Answer 6

1. Filter out distractions- internal and external noise 2. Focus on speaker 3. Show that you are listening.

Question 7

What are the ways you can maximize your audience’s listening?

Answer 7

Anticipate ineffective listening before your speech (consider audience needs and outside factors), consider your listeners attention and energy levels (at 8 am on a Monday don’t give a long speech with no audience interaction), asses your audience knowledge and abilities (explain concepts and define key words) front and back load your message (present main message early and then use conclusion to allow them to process it again), use presentation aids strategically (capture attention), and encourage active listening during speech ( tailor your delivery, watch out for argumentative, superficial, and defeated listeners)

Question 8

What are the five guidelines for listening when you are in the audience?

Answer 8

Take notes, identify main points, consider speech’s objective (to provide constructive criticism), support your feedback with an example, and be ethical in your critique

Question 9

processing

Answer 9

actively thinking about a message you are receiving (includes words and nonverbal cues)

Question 10

Retention

Answer 10

ability to remember what you heard

Question 11

Action- oriented listening

Answer 11

focus on immediately getting to the meaning of the message and determine what response is required. Direct, concise, and error free

Question 12

content-oriented listening

Answer 12

depth and complexity of information and message. Enjoy discussing and thinking about the message afterward

Question 13

people-oriented listening

Answer 13

invest time and attention in communication but their interest is in being supportive friend and strengthening relationships. Notice body language and express empathy.

Question 14

time-oriented listening

Answer 14

concern with managing time, exhibit impatience and rush interaction.

Question 15

unprocessed note taking

Answer 15

copy speaker’s words without considering what writing down. Have trouble remembering what was said.

Question 16

nonlistening

Answer 16

do not pay attention to what they are hearing. EX: overly concern with your own question that you are not attuned to what they say in response.

Question 17

interruptive listening

Answer 17

one person consistently interrupts the other.

Question 18

agenda driven listening

Answer 18

public speakers who focus solely on the mechanism of their presentation.

Question 19

argumentative listening

Answer 19

selective listening- listening to only as much as they need to in order to fuel their own arguments

Question 20

nervous listening

Answer 20

talk through silence because they’re uncomfortable with the conversation lapse or pause

Question 21

interactive listening

Answer 21

filtering out distractions, focus on speaker, showing that you are paying attention

Question 22

external noise

Answer 22

street noise, flashy visual aids left up the entire presentation, chattering audience members

Question 23

internal noise

Answer 23

any thoughts that make it hard for you to concentrate

Question 24

audience survalliance

Answer 24

paying attention to the audiences verbal and nonverbal responses while giving a speech

Question 25

defeated listening

Answer 25

feel overwhelmed by the message and find it difficult to follow

Question 26

superficial listening

Answer 26

people who pretend to be listening but are distracted by internal or external noise EX: cell phones or conversations

Question 27

speech critque

Answer 27

written or oral feedback offered after a presentation

Question 28

constructive criticism

Answer 28

feedback a speaker can use to improve their skills

Question 29

what are the steps in selecting your main points

Answer 29

Make sure every main point relates to the specific purpose of your speech, take your audience in to account(most interesting to them), appropriate number of main points.

Question 30

What are the principles for organizing your supporting materials?

Answer 30

Subordination: Creating hierarchy of points and their supporting materials in your speech
Coordination: Each main point has the same level of significance

Question 31

What are the five organizational patterns mentioned in this chapter?

Answer 31

Spatial pattern, chronological, causal, comparison, categorical, persuasive

Question 32

spacial patterns

Answer 32

Main points represent important aspects of your topic that can be thought of as asjacent to one another in location. Ex: parts of the body

Question 33

chronological patterns

Answer 33

Present the information in time-based sequence, from beginning to end

Question 34

casual patterns

Answer 34

For explaining a cause and effect relationship. Will help your audience understand the link between particular events and their outcomes.

Question 35

comparison patterns

Answer 35

organizes the speech around major similarities and differences between two events, objects, or situations

Question 36

categorical patterns

Answer 36

(topical) this pattern is effective when you have a diverse set of main points to support your thesis.

Question 37

What are the types of organizing words and sentences?

Answer 37

transitions, signposts, internal previews, and internal summaries

Question 38

transitions

Answer 38

a sentence that indicated you are moving from one part of your speech to the next

Question 39

signposts

Answer 39

a word or phrase within a sentence that helps your audience understand your speeches structure. Can use to show you are at a specific place in your speech

Question 40

internal previews and summaries

Answer 40

A short list of the ideas that will follow and a quick review of what you just said in your point.

Question 41

What are the five parts of a good introduction?

Answer 41

gain audiences attention, signal your thesis,show relevance of topic for audience, establish credibility, preview your main points

Question 42

gain audiences attention

Answer 42

Tell a story or anecdote, striking or provocative statement, build suspense, use humor, ask rhetorical question

Question 43

signal your thesis

Answer 43

state your bottom line. Important to do this early so your audience will know what your speech is about.

Question 44

show relevance of topic for audience

Answer 44

Why should your audience take interest in your speech

Question 45

establish credibility

Answer 45

show what relevant experience and education and that you’ve toughly researched for your speech.

Question 46

preview main points

Answer 46

brief statement of the main points. Use signals

Question 47

What is the purpose of a good conclusion?

Answer 47

To sum up the message you developed in the body of your speech and leave a memorable impression in you audience members minds to highlight content already presented.

Question 48

What are the parts included in a good conclusion (in order)?

Answer 48

Transition into your conclusion, summarize your main points, finish with a clincher (tie clincher to intro, end with striking sentence or phrase, highlight your thesis, conclude with emotional message, end with a story or anecdote)