Final Flashcards
Percentage of Occupancy
Number of rooms sold divided by the number of rooms available for sale
ADR (Average Daily Rate)
Total dollar room sales divided by the number of rooms sold
RevPar (Revenue Per Available Room)
Total dollar room sales divided by number of rooms available for sale.
(Measured in dollars)
Percentage of Double Occupancy
The number of guests minus the number of sold rooms all divided by the number of sold rooms.
Number of Employees per Guest Room
Number of employees divided by the number of rooms available for sale.
What is the largest hotel in the United States?
The Venetian
Forbes (Mobil), uses what kind of rating system?
The traditional star system is used.
AAA uses what kind of rating system?
The diamond rating system is used.
What is the European plan?
A method of quoting room rates where the charges include room accommodations only.
What is a American plan?
A method of quoting room rates where the charge includes room and three meals.
What is the Modified American Plan?
A method of quoting room rates in which the charge includes breakfast and dinners as well as the room.
What travelers are considered to be an INELASTIC market?
Business travelers because very little change in demand comes from a change in price.
What travelers are considered to be an ELASTIC market?
Leisure travelers because high rates discourage them and low rates attract them.
Does every adjoining room connect?
Obviously every connecting room adjoins but not every adjoining room connects.
Murphy Bed
A bed that folds up into the wall.
What rooms removed from availability can not be sold no matter what?
Out of inventory rooms.
What do early arrivals do to the number of expected arrivals?
They increase the number of expected arrivals.
What do courts consider room reservations to be?
Courts consider them to be legal contracts.
What hotel company unveiled the Sales Force One strategy?
The Marriott
What are the different Yield Management Controls?
Boxing
Closed to arrival
Minimum length of stay
What is the best reservation quality type to have?
Advanced deposit
What does ASAE stand for?
The American Society of Association Executives
The Pick-Up Rate
The actual number of rooms sold to convention delegates divided by the number of rooms originally blocked.
The Attrition Factor
The remaining unsold delegate rooms divided by the number of rooms originally blocked.
Who won the Malcolm Baldrige National Quality Award twice?
The Ritz-Carlton
The ADA (Americans with Disabilities Act) is there for who?
The guest and employees.
A 300 room hotel should have how many handicapped rooms?
8 handicapped rooms
Less than what percentage of guests make complaints?
Less than 5%
What does LEED stand for?
Leadership in Energy and Environmental Design
The Building Cost Rate Formula
States that the average daily rate for a hotel should be $1 per &1,000 in construction cost.
Master accounts are not city ledger accounts as long as what?
As long as the group is in the hotel.
Dual entry accounting always requires what?
Requires equal dollar amounts of debits and credits
Because hotels get so little currency the incident of counterfeit money is what at hotels?
The incident is higher at hotels.
Who are the only guests that are asked to pay in full up front?
Cash paying customers
What are the 3 Methods of Paying the bill?
Cash
Allowances
Transfers
The excess of cash turn-in is also called what?
Due bank Due back U-owe-me Difference returnable Exchange
What percentage do collection agency take of the amount collected?
They take 20% to 40%
How do you determine if the cashier is over or short?
It is the difference between what the cashier should have in the cash drawer and what is actually in there.
How do you calculate net receipts?
It is the difference between cash receivables and cash paid-outs
The night audit is an audit of what accounts?
It’s an audit of accounts receivable
Who are the only people who can do zip out check out?
The only ones allowed are credit card and direct bill.
