Final Flashcards
this theory proposes that an individual will decide to behave in a certain way because they are motivated to select a specific behavior over other behaviors due to what they expect the result of that selected behavior will be. HAS TO DO WITH THE MENTAL PROCESS AN INDIVIDUAL TAKES TO MAKE A DECISION
expectancy theory
a research method where each interview is presented with exactly the same questions in the same order. it is commonly employed in survey research
structured interview
describes how and why particular media are selected to deliver a message
media richness theory
a group of people with different functional expertise working toward a common goal
cross functional team
the freeze was lifted but is being reestablished
refreezing
a number of things being in some relation to one another
group
the action of leading a group of people or an organization
leadership
anything that interferes with, slows down, or reduces the clarity or accuracy of a communication
noise
is feedback that comes from members of an employee’s immediate work circle
360 degree review
type of management in which employees at all levels are encouraged to contribute ideas towards identifying and setting organizational goals, problem solving, and other decisions that may directly affect them
participative management
the sharing of meaningful information between two or more people with the goal of the receiver understanding the sender’s intended message
communication process
extent to which employees can enhance their personal lives through their work environment and experiences
quality-of-work life
an informal and unofficial communications network within an organization that passes on information by word of mouth
grapevine
an outcome that gives an individual personal satisfaction such as that derived from a job well done
intrinsic rewards
stock of community’s goodwill and trust acquired by an organization over the years
social capital
a management practice of sharing info and power with employees so that they can take initiative and make decision to solve problems
empowerment
changes that are made in reaction to some situation the business is going through
reactive changes
a method of development for leaders; teaches leaders to serve others while still achieving the goals set forth by the business
servant leadership
tendency of the members of a group to yield to the majority’s decision instead of challenging it
groupthink
a management system in which the objectives of an organization are agreed upon so that management and employees understand a common way forward
management by objectives (MBO)
a pyramid that separates levels of needs into 5 categories:
- Physiological - necessary needs (survival) and functions (homeostasis)
- Safety - security of body, job, morality, health, the family, property
- Love/belonging - friendship, family, sexual intimacy
- Esteem - self-esteem, confidence, achievement, respect by others
- Self-actualization - morality, creativity, problem solving, acceptance of facts
Maslow’s hierarchy of needs
states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction
Herzberg’s Two Factor Theory
