Final

Question 0

this theory proposes that an individual will decide to behave in a certain way because they are motivated to select a specific behavior over other behaviors due to what they expect the result of that selected behavior will be. HAS TO DO WITH THE MENTAL PROCESS AN INDIVIDUAL TAKES TO MAKE A DECISION

Answer 0

expectancy theory

Question 1

a research method where each interview is presented with exactly the same questions in the same order. it is commonly employed in survey research

Answer 1

structured interview

Question 2

describes how and why particular media are selected to deliver a message

Answer 2

media richness theory

Question 3

a group of people with different functional expertise working toward a common goal

Answer 3

cross functional team

Question 4

the freeze was lifted but is being reestablished

Answer 4

refreezing

Question 5

a number of things being in some relation to one another

Answer 5

group

Question 6

the action of leading a group of people or an organization

Answer 6

leadership

Question 7

anything that interferes with, slows down, or reduces the clarity or accuracy of a communication

Answer 7

noise

Question 8

is feedback that comes from members of an employee’s immediate work circle

Answer 8

360 degree review

Question 9

type of management in which employees at all levels are encouraged to contribute ideas towards identifying and setting organizational goals, problem solving, and other decisions that may directly affect them

Answer 9

participative management

Question 10

the sharing of meaningful information between two or more people with the goal of the receiver understanding the sender’s intended message

Answer 10

communication process

Question 11

extent to which employees can enhance their personal lives through their work environment and experiences

Answer 11

quality-of-work life

Question 12

an informal and unofficial communications network within an organization that passes on information by word of mouth

Answer 12

grapevine

Question 13

an outcome that gives an individual personal satisfaction such as that derived from a job well done

Answer 13

intrinsic rewards

Question 14

stock of community’s goodwill and trust acquired by an organization over the years

Answer 14

social capital

Question 15

a management practice of sharing info and power with employees so that they can take initiative and make decision to solve problems

Answer 15

empowerment

Question 16

changes that are made in reaction to some situation the business is going through

Answer 16

reactive changes

Question 17

a method of development for leaders; teaches leaders to serve others while still achieving the goals set forth by the business

Answer 17

servant leadership

Question 18

tendency of the members of a group to yield to the majority’s decision instead of challenging it

Answer 18

groupthink

Question 19

a management system in which the objectives of an organization are agreed upon so that management and employees understand a common way forward

Answer 19

management by objectives (MBO)

Question 20

a pyramid that separates levels of needs into 5 categories:

• Physiological - necessary needs (survival) and functions (homeostasis)
• Safety - security of body, job, morality, health, the family, property
• Love/belonging - friendship, family, sexual intimacy
• Esteem - self-esteem, confidence, achievement, respect by others
• Self-actualization - morality, creativity, problem solving, acceptance of facts

Answer 20

Maslow’s hierarchy of needs

Question 21

states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction

Answer 21

Herzberg’s Two Factor Theory