Final

Question 1

Edgar Schein’s Onion Model

Answer 1

1. artifacts: behaviors and other visible
2. values: represent what “ought” to happen
3. assumptions: core assumptions about how the world works
   - seen as onion bc interconnected levels & layered

Question 2

Excellent Cultures Peter & Waterman

Answer 2

Provide prescriptions for managerial practice

• Bias for action
• close relations to the customer
• entrepreneurship

Question 3

NASA case study, how did assumptions contribute to disaster

Answer 3

Reliance on past success and evolution of informal chain of command of decision making that operated outside the organization’s rules

Question 4

Describe Critical Theory

Answer 4

1. Certain societal structures lead to fundamental imbalances of power
2. These imbalances of power lead to alienation and oppression for certain social classes and groups
3. The role of critical theorists is to explore and uncover these imbalances and bring them to the attention of the oppressed groups, and emancipation is then possible

Question 5

Ideology

Answer 5

Taken-for-granted assumptions about reality that influence perceptions of situation and events

Question 6

Hegemony

Answer 6

Refers to a process in which a dominant group leads another group to accept subordination as the norm

Question 7

Emancipation

Answer 7

Liberation of people from restrictive ideologies and power relations that inhibit opportunities for autonomy
-Idea that inferior group should take a stand and get out from under the control of the group that is suppressing them and their input–the goal of critical theorists

Question 8

Unitary frame of reference

Answer 8

Focused on organizational goals. Conflict is seen as rare and negative, and the use of power is a natural way of managing people

Question 9

Pluralist frame of reference

Answer 9

Organization consists of many groups with divergent interests. Conflict is seen as positive and a natural way of life

Question 10

Radical frame of reference

Answer 10

Organizations are viewed as a battleground where rival forces strive for the achievement of largely incompatible ends. Conflict and power are viewed as class struggles in society.

Question 11

Disciplined bodies

Answer 11

Women faced a dilemma of how to dress and behave in the workplace. They were to wear dresses and skirts but not give too firm of a handshake and not appear too emotional

Question 12

Case study critical theory

Answer 12

Girl doing strip-o-grams to pay her way through college and her brother bad bc objectifying, but she says everyone is benefiting

Question 13

Newcomer information seeking tactics

Answer 13

• Overt questions: asking direct questions of information targets
• Indirect questions: asking interrogative questions or by hinting

Question 14

Four stages of Assimilation

Answer 14

1. a. Vocational anticipatory stage (career choice)
   - family, friends, education, media, job
2. b. Organizational anticipatory stage (organization choice)
   - organizational literature, interpersonal communication with interviewers, employees
3. Organizational encounter
   - organizational management: one-way, written, informing newcomer (contract)
   - supervisor: interpersonal expectations performance
   - coworkers: informative, supportive, normative, job performance
4. Metamorphosis
   - organizational management: one-way, sense of identification & commitment to organization
   - supervisor: negotiation of newcomers roles
   - coworkers: less reliant, increase sharing in opinion, more conflict
5. Exit
   - with drawl: communication avoidance, emphasize difference between leaver and stayer, leaver prepares stayer for departure
   - consequences: stayers consider leaving, time communicating rules, norms, etc.

Question 15

Job Interview Video Assimilation

Answer 15

1. answer the question 2. be honest

Question 16

How can a person disagree ethically

Answer 16

1. focus on the idea not the person
2. express your disagreement
3. base your disagreement of evidence and reasoning

Question 17

Phase of organization conflict that best relates to me

Answer 17

Felt conflict: conflict is personalized by focus being placed on the conflict issue and planning conflict management strategies

Question 18

Burnout Symptoms & Strategies

Answer 18

Symptoms: Environmental factors such as workload and life events
Strategies: problem-centered coping, directly dealing with problems and emotion-centered coping, dealing with the negative outcomes of burnout

Question 19

Two suggestions by happiness at work handout

Answer 19

• Smile at your coworkers and peers

- Stay away from pity parties

Question 20

Videos emotion: time-management

Answer 20

• Keep you envionrment clean
• Make a to do list
• avoid distractions

Question 21

President’s Blog

Answer 21

He said that “if we’re as white as we are now in 10 years from now then we will have failed as a university. Need to diversify

Question 22

How would human relations theorist view diversity

Answer 22

-80% said global talent will be a priority in the coming years

Question 23

Advantages for organizations that diversity

Answer 23

• Problem-solving: diversity produces better choice through different perspectives for a more critical analysis of issues
• Creativity: diversity of perspectives and less emphasis on conformity to the norms of the past

Question 24

Three challenges that face organization as the workplace diversifies

Answer 24

Sexual harassment: is a display of power, and men and women view sexual harassment differently. Dealing with the issue will not be a simple and straightforward task as the standpoints of men and woman may lead to different conclusions
Balancing work and home: children, who is the caretaker
Avoiding negative impacts of diversity management programs: stigmitization, people who benefit are seen as incompetent
-self-view of competence: the people who benefit views their competence, can impact work behavior and communication

Question 25

Glass ceiling

Answer 25

The unnoticeable because it is so ingrained in society but unbreakable barrier that prevents women and minorities from moving up in the management hierarchy.

Question 26

Affirmative Action

Answer 26

To remedy discrimination and increase the representation of designated disadvantaged groups, namely women and ethnic minorities

Question 27

Case study diversity

Answer 27

Maria felt like she was expected to be the perfect cultural role model, she helped with after school social support programs, but some teachers felt that she was receiving special treatment for getting an hour of plan and a computer for home use.

Question 28

Rich media

Answer 28

Communication channels that have: availability of instant feedback, natural language, for example face to face

Question 29

Task-ambiguity

Answer 29

Conflicting and multiple interpretations of an issue. Managers choose media that matches the ambiguity of a message. When dealing with highly ambiguous tasks, use rich communication medium (face-to-face) but when dealing with low ambiguity managers use a lean communication medium (memo or flyer)

Question 30

Video diversity:

Answer 30

How diversity impacts business today: global economy, globalization, better decisions better innovation better performance
The office: They are having diversity training, Dwight talking with Pam who has “Asain” on head and says you would be bad at driving and Dwight says awh no I’m a woman

Question 31

2 forces that have contributed to an increase in globalization

Answer 31

• Technological forces: skype, internet

- Economic forces: can employ cheap labor and make the most money

Question 32

2 explanations to why we are living in the age of the disposable worker

Answer 32

• Competitive organizational environment
• The Global Economy
• Implications: less job satisfaction, feel less connected, higher turnover

Question 33

How inform management to develop a more supportive workplace climate for employees with disAbilites

Answer 33

-Recognizing, endorsing, and supporting the individuals rather than defining people by their disability. Make sure not to see them as incapable

Question 34

How does disAbility article relate to 2 concepts from a specific chapter

Answer 34

• Can relate to an organizations culture. Sheins onion model and if an organization assumes that people with disAbilites are incompetent then the entire culture will be difficult to work in
• Organization cultures are complex. It described how many language choices are sensitive and complex, just like organizations

Question 35

Bullying Panel

Answer 35

Young workers experience abuse more frequently than older workers. Obstruction more frequently and physical abuse less frequently for both groups. Young workers experienced more verbal abuse than old workers. Older workers made internal reports where young workers quit
-Online support communities and how they deal with bullying

Question 36

Surveillance via social networking

Answer 36

Facebook, linked in, identify your career goals and how you want to be perceived by organizations
Very little privacy rights on companies computers