final Flashcards
ORGANIZATION
GOAL DIRECTED AND DELIBERATLY STRUCTURED SOCIAL ENTITY
EFFICIENCY
INVOLVING THE AMOUNT OF RESOURCES USED
EFFECTIVENESS
FOCUSES ON ACHIEVING A STATED GOAL
RESOURCES
INCLUDE PEOPLE, MATERIALS, SUPPLIES, EQUPMENT, TECHNOLOGOGIES AND FACILITIES
EX OF RESOURCES
HR, MATERIALS, SUPPLIES, LABOR
FUNCTIONS OF MANAGEMENT
PLANNING, ORGANIZING, LEADING, CONTROLLING
MANAGER ROLES
NFORMATIONAL, MONITOR, DISEMIATOR, SPOKESPERSON
MANAGEMENT SKILLS
TECHNICAL SKILLS, HUMAN SKILLS, CONCEPTUAL SKILLS
DECISIONAL ROLES
ENTREPENEUR, DISTURBANCE HANDLER, RESOURCE ALLOCATOR
INTERPERSONAL
FIGUREHEAD, LEADER, LIASION
KNOWING YOURSELF
SELF AWARENESS, SELF ASSESSMENT, INTROSPECTION, SOLCIT FEEDBACK (HELP ENHANCE SELF AWARENESS)
ATTRIBUTIONS
JUDGEMENTS ABOUT THE REASON FOR SOMEONES BEHAVIOR
TYPES OF ATTRIBUTIONS
INTERNAL AND EXTERNAL ATTRIBUTIONS
INTERNAL ATTRIBUTION EXAMPLES
BEHAVIOR CAUSED BY PERSONALITY TRAITS OR ABILITY
EXTERNAL ATTRIBUTION EXAMPLES
LATE BC OF TRAFFIC, ENVIORNMENT
ATTRIBUTION BIASES
FUNDAMENTAL ATTRIBUTION ERROR, SELF SERVING BIAS
BIG 5 PERSONALITY FACTORS
EXTROVERSION, AGREEABLENESS, EMOTIONAL STABILITY, OPEN TO NEW EXPERIENCES, CONSIENTIOUSNESS
PROBLEM SOLVING STYES:GATHERING INFO
INTUTIVE TYPE PEOPLE, SENSATION TYPE PEOPLE
PROBLEM SOLVING STYLES: EVALUATING INFO
THINKING TYPE PEOPLE, FEELING TYPE PEOPLE
EMOTIONAL INTELEGENCE
SELF AND SOCIAL AWARENESS, RELATIONSHIP MANAGEMENT, SELF-MANAGEMENT
REWARDS (2 TYPES + EXAMPLES)
INSTRSIC(FEELING ACCOMPLISHED), EXTRINSIC (BONUS, PROMOTION)
APPROACHES TO MOTIVATION
NEGATIVE, POSITIVE
REINFORCEMENT TOOLS
POSITIVE REINFORCEMENT, AVOIDANCE LEARNING, PUNISHMENT, EXTINCTION
MOTIVATION THEORIES
HEIRCHY OF NEEDS THEORY, TWO FACTOR THEORY (MOTIVATORS, HYGIENE FACTORS), GOAL SETTING THEORY, SOCIAL LEARNING THEORY, VICARIOUS LEARNING
TEAM PROCESSES (5 STAGES)
FORMING -> STORMING -> NORMING -> PERFORMING -> ADJOURNING
ELEMENTS OF COMPETATIVE ADVANTAGE
TARGET CUSTOMER, ACHIEVE SYNERGY, CREATE VALUE, EXPLOIT CORE COMPETENCE
3 LEVELS OF STRATEGY + EXPLAIN
CORPORATE - WJAY BUSINESS ARE WE IN?
BUSINESS - HOW DO WE COMPETE?
FUNCTIONAL - HOW DO WE SUPPORT?
BCG MATRIX
STARS - HIGH GROWTH, HIGH MARKET SHARE
CASH COWS - LOW GROWTH, HIGH MARKET SHARE
BRIGHT PROSPECTS - HIGH GROWTH, LOW MARKET RATE
DOGS - LOW GROWTH, LOW MARKET SHARE
SWOT
S - STRENGTHS
W - WEAKNESSES
O - OPPORTUNITIES
T - THREATS
PORTERS 5 FORCES
POTENTIAL NEW ENTRANTS
BARGAINING POWER OF BUYERS
BARGAINING POWER OF SUPPLIERS
THREAT OF SUBSTITUE PRODUCTS
RIVALRY AMONG COMPETITOR
PORTERS COMPETATIVE STRATEGY
DIFFERENTIATION STRATEGY,
COST LEADERSHIP STRATEGY, FOCUS STRATEGY
CORPORATE LEVEL STRATEGIES OF APPROACH
PORTFOLIO STATEGY, BDG MATRIX, DIVERSIFICATION
3 LEVELS OF GOALS AND PLANS
STRATEGIC (HIGHEST LEVEL)
TACTICAL (MID LEVEL)
OPERATIONAL (LOWEST LEVEL)
DIFFERENCE BETWEEN GOALS AND PLANS
GOAL IS THE END PRODUCT WHERE PLANS ARE WHAT HELP REACH THAT GOAL
STRATEGY PLAN
VISUAL TOOL SHOWING KEY DRIVERS FOR SUCCESS
STRETCH GOALS
AMBITIOUS AND CHALLENGING GOALS
5 CRITERIA FOR EFFECTIVE GOALS
SPECIFIC AND MEASURABLE
DEFINED TIME PERIOD
KEY RESULT AREAS (KPI’S)
CHALLENGING/REALISTIC
LINKED TO REWARDS
ORGANIZATIONAL PLANING PROCESS
DEVELOP THE PLAN
TRANSALTE THE PLAN
PLAN OPERATIONS
PERFORMANCE MANAGEMENT
MONITOR AND LEARN
ORGANIZATION PLANNING PROCESS DEFFINITION
THE PLAN TO HELP SUPPORT THE LONG TERM GOALS
PLAIN TYPES
SINGLE USE VS STANDING PLANS, TURBULENT ENVIORNMENT PLANNING
EX OF PLAIN TYPES
CONTINGENCY PLANNING, SCENARIO PLANNING, CRISIS PLANNING
PROJECT
TEMPORARY, UNIQUE, COMPETING CONSTRAINTS (BQR’S)
PROJECT LIFE CYCLE
PROJECT MANAGEMENT TOOLS
WBS, RACI (RESPONSIBLE, ACCOUNTABLE, CONSULT, IMPORT) MATRIX, CRITICAL PATH METHOD, PERT, GRANTT CHART
PROCESS
SEQUENCE OF ACTIVITIES DESIGNED TO CREATE A CERTAIN RESULT
SERVICES
SERVICE ENCOUNTER, MOMENTS OF TRUTH
CUSTOMER BENEFIT PACKAGE
SET OF TANGIBLE AND INTANGIBLE FEATURES THAT THE CUSTOMER RECOGNIZES, PAYS FOR, USES, OR EXPERIENCES
4 LAYOUT DESIGNS
PRODUCT
PROCESS (CUSTOMIZED/FLEXIBLE/SEQUENCE WS’S)
CELLULAR (SELF CONTAINED/QUICK RESPONSE TO ISSUE)
FIXED POSITION (PROJECT)
SOURCES OF DELAY
FLOW BLOCKING DELAY (BUFFER IS FULL)
LACK OF WORK DELAY (BUFFER IS EMPTY)
PROCESS LAYOUT APPROACHES
FOCUSING COSTS OF MATERIALS HANDLING IN A FACILITY
CREATING A PREFERANCE TABLE OF USERS
3 COMMON SEQUENCING RULES
FIRST COME FIRST SERVED (FCFS)
SHORTEST PROCESSING TIME (SPT)
EARLIEST DUE DATE (EDD)
EVALUATING SCHEDULES CRITERIA
PROCESS - FOCUSED PERFORMANCE CRITERIA
FLOW TIME - _ TIME FOR A JOB TO TAKE
MAKESPAN - _ TIME FOR A SET OF JOBS
CUSTOMER - FOCUSED DUE DATE CRITERIA
LATENESS - COMPLETION TIME-DUE TIME
TARDINESS - _ TIME PAST DUE DATE
COST BASED CRITERIA
SC FLOWS
(THEY CAN FLOW BOTH WAYS) - PRODUCTS & SERVICES, INFORMATION, CASH
LEAN TOOLS
- 5 S’S: SORT, SET IN ORDER, SHINE, STANDARDIZE, SUSTAIN
- VISUAL CONTROLS
- SINGLE MINUTE EXCHANGE OF DIES (SMED)
- SIX SIGMA
TYPES OF DEMAND + EXAMPLES
INDEPENDENT (VEHICLE) AND DEPENDANT (TIRES, WHEELS, ENGINE)
ADVANTAGES VS DISADVANTES OF INVENTORY
ADV - AVOIDING COLS, LINE SHUTDOWN
DISADV - ICC AND HIDING QUALITY ISSUES
3 PILLARS OF LOGISTICS
TRANSPORTATION, WAREHOUSING, INVENTORY MANAGEMENT
LEAN THINKING
ELIMINTATING WASTE AND MAXIMZING VALUE
LEAN OPERATING SYSTEM
GOES BASED OFF DEMAND
INBOUND VS OUTBOUND LOGISTICS
INBOUND: RECIEVING MATERIALS/ALL ITEMS NEEDED FOR PRODUCT, OUTBOUND IS EVERYTHING TO GET THE ITEMS TO THE CONSUMERS
