final Flashcards
being aware of one’s own and others’ feelings and emotions improves… 2
-self regulation
- social skills
emotions def
focused on a specific target or cause, relatively intense + very short-lived, perceived, can transform into a mood
mood def
overall positive or negative feeling, diffuse, not perceived, medium duration
dispositional or trait affect def
overall personality tendency to respond to situations in stable, predictable ways
emotional contagion
process that allow the sharing or transferring of emotions from one individual to other groups members
emotional intelligence
ability to identify one’s own and others’ feelings and emotions, to distinguish them, and to use this information to guide one’s thinking and actions
affect def
umbrella term encompassing a broad range of feeling states, which are in-the-moment, short-term affective experiences, and feelings traits
paul Ekman research 3
- some of our most important emotional expressions are universal
- the degrees of expression in each situation can vary accross culture
- 6 core expressions: anger, disgust, fear, surprise, sadness, hapiness
6 core expressions, basic/primary emotions
anger, disgust, fear, surprise, sadness, hapiness
3 functions of emotions
- intrapersonal functions
- interpersonal functions
- social and cultural functions
circumplex model of affect goal
cognitive interpretations lead to secondary emotions
positive affect in organization 4
- increase performance
- decision-making effectiveness
- increase group coordination
- efficiency
intrapersonal def
make us act quickly, prepare us for immediate action, influence thoughts and future behavior
interpersonal functions
emotions and their expressions communicate information to others about our feelings, intentions, relationship with the target of the emotions
social and cultural functions
culturally moderated emotions can help us engage in socially appropriate behaviour, as defined by our cultures, and reduce social complexity …
barbara Fredrickson 4
the broaden-and-build theory of positive emotions
1. positive emotions broaden thought-action repertoires
2. positive emotions undo lingering negative emotions
3. positive emotions fuel psychological resiliency and personal resources
4. positive emotions fuel psychological and physical well-being
point of her studies
experiencing positive affect show increased preference for variety and accept a broader array of behavioural options
four example of her theory
- love creates urge to play
- interest creates the urge to explore
- contentment creates the urge to sit back
4 steps of barbara fredrickson
- experience positive emotions
- broaden momentary thought-action ranges
- build enduring personal resources
- transformed life - creates upward spiral of well being
outcomes of feeling positive emotions 4
- more creative
- more resilient
- better academic performance
- better decision
the positivity ratio
3 positives to 1 negative
need to promote genuine positivity
how to foster positivity 3
- be open
- focus on the present moment
- almost every situation are, in this exact moment, benign
4 basics abilities of emotional intelligence
- perceiving
- using
- understanding
- managing
emotional regulation def
the process by which individuals influence which emotions they have, when they have them, and how they experience and express theses emotions
emotional labor def
employee’s expression of organizationally desired emotions during interpersonal transactions at work
emotional dissonance def
when employees have to project one emotion while simultaneously feeling another
deep acting def
trying to modify one’s true feelings based on display rules
burnout def
state of exhaustion and emotional depletion that is unhealthy
conservation of resources theory COR
both objective and psychological can be viewed as personal resources
emotional cotagion
- form of organizational climate
- the principal mechanism for spreading a particular emotional state
- collective mood of organizational members and their attitudes towards their peers and leaders
stress def
physiological responses that occur when an organism fails to respond appropriately to emotional or physical threats
3 factors that cause stress
- environmental
- organizational
- personal
3 environmental factors
- economic uncertainties
- political uncertainties
- technological changes
3 organizational factorsq
- task demands
- role demands
- interpersonal demands
3 personal factors
- family issues
- economic problems
- personality
2 types of stressors
- challenge stressors (workload, pressure to complete task)
- hindrance stressors (barriers)b
job demands-control model of stress
stress is associated with the relationship between demands and resources
demands: responsibilities, pressures, obligations
resources: things within an individual’s control that can be used to resolve the demands
3 consequences of stress
- physiological (change metabolism, increases heart rate, headaches)
- psychological (job dissatisfaction, tension, anxiety, boredom)
- behavioral symptoms (change in productivity, absence and turnover, increase smoking and drinking)
2 approaches to manage stress
- organizational approaches
- individual approaches
def organizational level
target organizational issues such as policies and practices and typically aim to prevent employee stress on an organization wide basis
def individual level
internventions in this area aim to provide individual employees with skills to understand an cope with pressure and stress
5 interventions in organizational-level
-selection and placement
- training and education programs
- physical and environmental characteristics
- communication
- job redesign
4 interventions in individual level
- mediation
- exercise
- time management
- employee assistance programs
3 things to promote work-life balance
- sustainable career management (career breaks, time off, sabbaticals)
- culture of positive workplace social support (reward helping behavior, cross-train employee)
- safeguarding against work intensification to promote job control (realistic deadlines, normalize the use of flexibility
key words for teamwork
relevant tasks, share goals, interact, interdependencies, boundaries
def of teams 6 criteria
- a voir
big 5 of teamwork
- team leadership
- team orientation
- mutual performance monitoring
- backup behaviors
- adaptibility
managing teamwork 6
- cooperation
- conflict (negative relationship)
- coordination (explicit or implicit)
- communication (reciprocal process send and receive info)
- leadership (sets and clarifies objectives, direct team)
- mental models (understanding team members)
team effectiveness 3
- viability
- satisfaction
- performance
