Final Flashcards
Individuals who take an innovation and actively and enthusiastically promote the idea, build support, and overcome resistance, and ensure that the idea is implemented are known as idea champions
True
Culture is a liability
when the organization is undergoing rapid change
in the case of disruptive bargaining, the __ point marks the lowest outcome that is acceptable – the point below which the party would break off negotiations rather than accept a less favorable settlement
resistance
In third party negotiations, a third party who provides an informal communication link between the negotiator and the opponent is known as a(n)
arbitrator
Contingency theories focus on the __ that impact leadership success
situational dimensions
Which dimension in the Fiedler model relates to the degree of influence a leader has over important variables such as hiring, firing, discipline, promotions, and salary increases
position power
Patricia is a team leader. When looking at an e-mail from one of her team members, Patricia noticed that the e-mail was sent at nine-thirty in the evening. The next day she personally went to the employee’s cubicle and told him how much she appreciated him staying late to get the project to the client on time. Which aspect of creating a positive organizational culture is Patricia utilizing?
Rewarding more than punishing
In the
stage of the conflict process intentions intervenes between people’s perceptions and
emotions and their overt behavior.
intention
One stereotype with regard to gender in negotiations is that women tend to
than men.
be more cooperative and pleasant
Individuals who have more social resources may have more implicit power in negotiations.
True
Trait theories of leadership help us predict who emerges as leaders, but they do not fully explain leadership actions.
True
Which of the following statements is true with regard to communication?
Communication involves the mere imparting of meaning to another person or group.
Which of the following is an example of oral communication?
speeches
There is greater potential for distortion in oral communication when a message must be pass through several people
True
__ explains why people categorize others as belonging to different groups.
Social categorization
Have an extraordinary effect on their followers, inspiring them toward selfless goals that benefit the larger organization. These types of leaders inspire their followers by paying attention to their concerns, helping them rethink old problems in new ways, and encouraging them to achieve goals as a group.
Transformational leaders
most passive and therefore least effective of leader behaviors. Management by exception—active or passive—is slightly better than laissez-faire.
laissez-faire
most likely to succeed if they appropriately match the workstyle, needs, and skills of protégé and mentor.
Formal mentoring programs
less valuable for objective outcomes like compensation and job performance, and research suggests the gains are primarily psychological.
Mentoring
Conflict that hinders group performance
Dysfunctional conflict
intervene between people’s perceptions and emotions and their overt behavior. They are decisions to act in a given way.
Intentions
should more directly affect organizational outcomes because it demonstrates high agreement about what the organization represents. Such unanimity of purpose builds cohesiveness, loyalty, meaning, and organizational commitment.
Strong Culture
Explains why people categorize others as belonging to different groups
social categorization
Defined by the organizations structure, with designated work assignments establishing tasks
Formal group
