final Flashcards
The average guest check refers to _______________________________________.
The equation =
Food and Beverage Sales Total / Number of Covers Served
the average check total per person
Strict controls on food inventory is important for ________.
receiving, storing, dating, and using
Curbside appeal includes ________.
the appearance of the property from the parking lot to the restrooms
Servers are expected to be NCO, meaning ________.
neat, clean, and organized
Proper staffing in the kitchen is crucial, along with ________.
training and developing skills
Describing, recommending, showing and offering a variety of food and beverage choices to a guest is known as…
suggestive selling
American Service refers to ________.
less formal, yet professionally served
Organization and performance in the cooking line and results depend on ________.
teamwork
Restaurant operations are generally divided into two areas. _______________________ include(s) anyone with guest contact from the hostess to the bus person.
front of the house
Examples of the types of service a company like Sodexho might provide include
housekeeping, groundskeeping and foodservice; plant operation and management as well as facilities management
Which one is a major challenge in elementary and secondary school foodservice?
Balancing saleability with good nutrition
Disadvantages in the area of food service for stadiums and sporting events could be ________.
work schedules, weekends, and holidays
Managed Services include all food service operations EXCEPT ________.
vending machines
The challenge of health care managed services is to provide ________.
many special meals with dietary requirements
Businesses use managed food services for many reasons, one of which is that…
quality and financial arrangements are better
Airlines have a representative that oversees all food and beverage items for ________.
quality, quantity, and delivery times
Commercial foodservice differs from non commercial in that…
commercial foodservice is for profit
Problems consistent with airlines in-flight food service is ________.
the food does not rethermalize well
All of the following are reasons people travel EXCEPT:
to participate in something stressful
___________ means the percentage of seats filled on all flights, including planes being flown empty to be in position for the next day’s schedule
load factor
Reasons people travel include all BUT which of the following?
All of the choices are examples of reasons why people travel (ecotourism, shopping, education, health)
Travel agents
are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels
___________ occurs when money must be spent outside the community for goods unavailable within the community.
Leakage
According to Dr. Stanley Plog’s personality model related to travel motivation, ___________ refers to people who are nervous, not adventurous, self-inhabited, and like structure.
Psychocentric
Outbound international tourism is…
visits by residents of a country to another country
New money spent by tourist and then re-spent by hotels and restaurants in the community for goods and services is known as…
the multiplier effect
Heritage tourism
respects natural and built environments and historical milestones
More than 272 million people are employed in the tourism industry, making it the..
largest producer of tax revenues
The most popular destination resort in the world is…
Walt Disney World
What attraction features more than 700,000 exotic plants?
San Diego Zoo
Typical theme parks are Opryland and Disneyland, areas set aside just for…
fun, rides, and recreation for families
Government raises special revenue from recreation related activities as federal revenue sharing such as automobile and recreation vehicles, boats, motor fuels, ____________________________on hotel accommodations, state lotteries, and others.
Transient occupancy taxes
Private clubs are mostly adaptations of clubs in ________.
England and Scotland
Which destination attraction is known for its success in adapting movies into thrill rides?
Universal Studios
Walt Disney World has college programs where students can ________.
work during the summer months
Concerts, musicals, and comedy shows are examples of…
performance arts
Members of a club are a part of one or more ________.
committees
The challenge for the future in managers of clubs is ________.
keeping talented and service-oriented people to work with
Why is the gaming entertainment industry so popular to the government?
taxes
The gaming entertainment industry offers unlimited career opportunities in management of ________.
all addressed information
The_________ is defined as a mathematical formula that allows the ‘house’ to keep a small percentage of every bet made by a player.
house edge
The world largest gaming company (casino operator) is…
Ceasars Entertainment
Native American gaming facilities are on reservation lands in ________ states.
29 states
A public gambling house was legalized for the first time in 1626 in…
Venice
The Indian Gaming Regulatory Act of 1988 ________.
provided a basis, regulatory authority, and governing of Indian gaming
The gaming industry includes…
all addressed information (greyhound & horse racing, lottery-operated games, card rooms & charitable games, land-based & riverboat casinos)
_______ has become the highest grossing casino market in the world.
Macau
From the early 1940s until 1976 what city had a virtual monopoly on the gaming entertainment business?
Las Vegas
Associations as guilds were organized in the Middle Ages. Early in the 18th century in the United States, associations began in Rhode Island with the organizing of the ________.
candle makers
Exhibitions open to the general public are known as a ________ show.
consumer
Meetings are usually set up in ________.
classroom, theater, or boardroom style
A ________ is an event at which a particular subject is discussed by experts and opinions are gathered.
symposium
Large convention center events are generally scheduled about ________ in advance.
two years
The following changes should appear in the next few years, EXCEPT ________.
longer meetings
The average time required for organizing a meeting is ________.
3-6 months
What is the primary outcome of the responsibilities of a convention and visitors bureau?
Generate and increase revenues of a city
Conventions are large meetings of associations with some form of ________.
exposition booths
Meeting planners are required to have many skills and qualifications. Among them, which one is primarily required to have ?
strong business & organizational skills
Which type of event would be planned two to five years in advance and the destination is a determining factor in the planning process?
association event
Getting good ____________ is a big help for special event. Sponsor expect to get something in return for their _____________, so give them something tangible that will help their corporation or organization. Each year thousands go to festivals and events of all kinds, and most, if not close to all, events receive some _____________ because it is too costly to stage an event without _____________.
Sponsorship
Which one is not included in the Special Event Organizations?
Convention Service Cleaning Association
Which of the following events would NOT be considered a special event?
daily conference call
Spouse programs and incentive programs fall under the industry category of _______.
special events
__________should take place during each of the stages of the event planning process, and is a final step that can measure the success of the event in meeting the goals and objectives
Evaluation
Which of the following is NOT true of a special event?
Occur spontaneously
What events purpose is usually related to the agriculture industry and evokes memories of games, attractions and fun food?
Fairs
___________ is a general term that refers to a career path in the growing field of special events
Event Planning
