Final Flashcards
T/F Groupthink occurs in cohesive groups whose members strive for agreement at the expense of accurately assessing information relevant to the decision. (ch 15)
True
One of the assumptions of the classical model of decision making is that _____. (ch 15)
decision makers have all the information needed to make optimal decisions
_____ is the process by which members of an organization choose a specific course of action to respond to problems and opportunities. (ch 15)
Decision Making
Total quality management includes the two group decision-making techniques of _____. (ch 15)
benchmarking and empowerment
_____ are the rules of thumb that help people simplify decision making. (ch 15)
Heuristics
Organizational members often engage in _____; that is, they search for and choose acceptable responses to opportunities and problems. (ch 15)
Satisficing
The _____ reflects the tendency to determine the frequency of an event and its causes by how easy these events and causes are to remember. (ch 15)
Availability Heuristic
A family took a summer vacation in Florida. Unfortunately for them it was unseasonably chilly, and they had not brought any blankets or warm clothing. If a representativeness heuristic was used, the family would be MOST LIKELY to _____. (ch 15)
Pack warm clothes and blankets for every future vacation no matter the destination or time of year
T/F When the Delphi technique is used, group members do NOT meet face to face. (ch 15)
True
The administrative decision-making model is BEST described as _____. (ch 15)
Descriptive
T/F Groups allow for the creation of synergy-the idea that the whole equals to the sum of its parts. (ch 15)
False
T/F An example of the value of diversity to group decision-making is auto manufacturers including women and foreign designers on their teams. (ch 15)
True
T/F Escalation of commitment is rare in organizations but is more common in people’s personal lives. (ch 15)
False
T/F Decisions are made in response to either problems or opportunities. (ch 15)
True
When it comes to group decision making, teams that include members _____ are MOST LIKELY to provide the best decisions because they will consider different points of view. (ch 15)
who are diverse in terms of age, gender, or race
_____ is an emotional condition in which a person feels doubt and regret about a decision that involves purchasing or winning some high-priced product. (ch 15)
Buyer’s remorse
Many managers have altered their management styles in an effort to motivate minority and female employees MOST LIKELY as a result of ever changing _____ characteristics of the workforce. (ch 18)
Demographic
Which of the following is NOT an effect of global economic and political forces one very organization’s activities? (ch 18)
a. the failure to exploit low-cost inputs abroad
b. the creation of more powerful unions
c. the development of new technology that can erode a company’s competitive advantage
d. the rise of low-cost foreign competitors
b. the creation of more powerful unions