Final Flashcards
Define a group
Groups: two or more people with a common relationship.
Define a team
Team: a small number of people
working together to achieve a
common objective.
What are the four types of teams briefly explain each
Problem solving- everyone focused on solving on problem
Self managed- everyone interacts on their own and with all other members of the team
Cross functional- Having one person from every department work on a team project
Virtual- everything done with tech
What are the stages of Group development
Pre group- individual issues
Forming- how do i fit in
Storming- what’s my role here
Norming- what do the others expect from me
Performing- how do i perform best
Adjourning- what’s next
What is the context of team effectiveness
Adequate resources
Leadership and structure
Climate of trust
Performance evaluations of system
What is the composition of team effectiveness
Abilities of members
Personality
Allocating roles
Diversity
Cultural differences
Size of teams
Member prefernces
What is the process of team effectiveness
Common purpose
Specific goals
Team efficiency
Team identity
Team cohesion
Mental models
Conflict levels
Social loafing
What is the effect of context in teams
Teams are a subset of a larger workplace consisting of the following:
An Organization’s:
– Resources
– Leadership and structure
– Climate of trust
– Evaluation and Rewards
How do teams shape behaviour of members
– Norms – Roles – Status – Size – Diversity
What are norms
Acceptable standards of
behaviour within a group that
are shared by the group’s members
How do norms develop?
What makes norms important?
Danger of conformity
What are roles
A role is a set of expected
behaviour patterns
attributed to someone
occupying a given position
in a social unit.
– Role expectations – Role conflict (differing expectations) – Role ambiguity (not enough info given)– Role overload ( too much work)/ underload
(Too qualified)
What is status and size
Status: A socially defined
position or rank given to groups
or group members by others- only matters as long as others recognize it
Status credits- allows you to break norms/ rules
Impact of group size on
effectiveness- as group gets bigger its hard to tell who’s doing the work
What is diversity and what are the pros and cons of diversity
Common diversity categories
include age, gender, race,
tenure, occupation, personality,
and work experience
Pros and cons to having group
diversity
Pros
Cons
What are group process ideas
Common Purpose
Team Cohesion
Managed Level of Conflict
Give the Chanels of communication from low to rich
Formal reports
Memos, letters
Prerecorded speeches
Email
Online discussion groups
Voice mail
Live speeches
Telephone convos
Video conferences
Face to face communication
What are the different communication flows in organizations
Downward- managers to employees- more orders- less respect
Upward- employees to managers- mostly reporting/ suggesting/ surveys- must be polite
Lateral- peer to peer- neither of the two above
What are the barriers to effective communication
Filtering- to make ourselves look or feel better (only send good info to boss)
Selective perception- select info to fit preexisting view
Emotions- angry/upset disrupts communication
Information overload-too much info will stop people from understanding or paying attention
Language- jargon or actual language
What are some key communication issues
Electronic communication- less ability to convey emotion/ whole picture- dont joke- people cant see
Nonverbal communication- the way people look/waive/jestures
Cross cultural-
High context- yes+other actions means no
Low context- yes means yes
What is conflict and what are the two primary types
One party perceives that
another party has negatively
affected, or is about to
negatively affect, something the
first party cares about.
Two primary types of conflict
– Cognitive or Task Conflict- ideas
– Affective or Relationship Conflict-somebody/personal
Do you need some conflict to perform well? Explain
Yes, conflict increases performance until there is too much, at which points it hurts performance, the goal must be to have perfect conflict
What are some sources of conflict
Miscommunication- no one wanted to go but you all go cuz no one says it
Structural Variables
– Diversity
– Reward systems
– Leadership style
– Goal compatibility
What are the 5 conflict handling strategies
Forcing
Imposing ones will on the other party.
Problem solving
Trying to reach an agreement that satisfies both
one’s own and the other party’s aspirations as much as possible.
Avoiding
The desire to withdraw from or suppress a
conflict.
Yielding
Accepting and incorporating the will of the other
party.
Compromising
A situation in which each party to a conflict is
willing to give up something.
What is negotiation
A process in which two or
more parties exchange
goods or services and try to
agree on the exchange rate
for them.
What is distributive vs integrative bargening
Distributive- win lose- try to get as much of the pie as possible- opposed interests- low info sharing- short term relationship
Intergrative- win win- expand the pie so everyone gets more- congruent interests
What are you trying to do when negotiating
Find the max/ min the other person will give
What is power
A capacity that A has to
influence the behaviour of B so
that B acts in accordance with
A’s wishes
Get people to do something that
they otherwise would not do
