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BA Final study cards > Final > Flashcards

Final Flashcards

2
Q

List 6 sections that frame an email

A
  1. greeting
  2. client name
  3. line break
  4. clear and concise response
  5. closing comment
  6. signature
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2
Q

missing charges can be facilitated with the use of Cubex

T/F

A

True

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3
Q

All communications must be recorded in a patient medical record pertaining to that client.
T/F

A

True

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4
Q

The 3 resume formats are:

A

chronological, functional and combination

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5
Q

Telemedicine provides what capabilities to a clinic

A
  • video and chat
  • email invitations
  • launch video directly from the computer
  • record video/chat consult and load directly to medical record
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6
Q

What two values are recorded when running a PCV?

A

RBC count and total solids or protein is acceptable

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7
Q

a skin scraping is necessary to find the sarcoptes mite

T/F

A

False-it is demodex

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8
Q

it requires two passes for AVImark to transfer practice data from another software program
T/F

A

True

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9
Q

To request a staff member to perform a task in AVImark what can you use?

A

worklist

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10
Q

how do you place a date stamp in AVImark?

A

ctrl D

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11
Q

Once a pet leaves the shelter their paper records are filed away and not easily accessible.
T/F

A

True-this is why PetPoint is utilized

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12
Q

person view report in PetPoint gives you what information

A
  • historical interactions
  • surrender info
  • adoptions
  • financial transactions
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13
Q

When creating a budget what lists do you need to create? (6)

A
  • revenue types
  • expenses
  • net loss
  • net gain
  • salaries
  • supplies
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14
Q

hours worked times hourly pay is your net income

T/F

A

False-this is the gross

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15
Q

List the 4 intakes in Petpoint

A
  • surrender
  • stray
  • return
  • transfer
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16
Q

What is deducted from your paycheque routinely

A
  • CPP
  • EI
  • income tax
  • benefits
  • RRSP
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17
Q

what are the 3 outcomes in PetPoint?

A
  • adoption
  • return to owner
  • transfer
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18
Q

When you schedule a future appointment for a client while they are in an appointment it is known as

A

forward booking

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19
Q

How do you indicate a patient alert is medical in AVImark?

A

check off medical in the alert box

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20
Q

Radiography uses high frequency sound waves to produce images of structures within the body
T/F

A

F-this is ultrasonography

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21
Q

A functional resume focuses on skills, de-emphasizing the gaps in employment
T/F

A

True

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22
Q

List 4 reasons written skills are important to VAs

A
  • writing emails to clients and the industry
  • writing in legal medical records
  • writing cover letters and resumes
  • creating check lists and protocol forms for hospitals
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23
Q

Why is it important to record all communications? (4)

A
  • have record of discussion
  • confirmation of what was said
  • continuity if client calls back
  • all staff have clear description of conversations that have occurred
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24
Q

Why must medical notes be professional?

A

records may be transferred or seen by client

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25
Q

Medical records are legal/confidential documents.

T/F

A

True

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26
Q

Can a client get a refill on a medication that can’t stop if they are overdue for bloodwork or a physical exam?

A

Yes. DVM authorizes refill and they book needed appointment when they pick it up

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27
Q

Appropriate writing skills directly transfers into the ability to obtain a work placement.
T/F

A

True

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28
Q

List 5 items a cover letter should or should not do:

A
  • why you are writing it
  • don’t regurgitate your resume
  • know your audience
  • begin with the problem
  • tell a story
29
Q

your full address should always be on your resume

T/F

A

False

30
Q

When describing work experience on a resume what are the 3 parts of a strong bullet?

A
  1. action verb
  2. quantifiable point
  3. specific job related duty
31
Q

Your resume should be no smaller than 9pt

T/F

A

True

32
Q

A benchmark is a standard or point of reference against which things may be compared or assessed.
T/F

A

True

33
Q

A direct cost in a veterinary hospital would be IV catheters.
T/F

A

true

34
Q

If we wanted a 20% profit on an item that is 40.00 how much do we need to sell it for?

A

40 x .20 = 48.00

35
Q

what would you define as sticker shock?

A

The astonishment at the fee associated with a service without having details on what that fee is providing. Cost without value.

36
Q

On average a single DVM loses $64,000.00 a year in missed charges.
T/F

A

True

37
Q

What are the 5 freedoms for animals?

A
  1. freedom from hunger and thirst
  2. freedom from discomfort
  3. freedom from pain, injury and disease
  4. freedom to have normal behaviour
  5. freedom from stress and fear
38
Q

Reconciliation is processing the “end of day” for finances

T/F

A

True

39
Q

A report for total sales and sale category breakdown is known as:

A

Daily flow sheet

40
Q

The cash drawer will contain a float for what purpose?

A

change for clients

41
Q

A flex account that can be utilized for a client in need is known as a

A

compassion account

42
Q

methods of payment include: (6)

A
  1. cash
  2. credit card
  3. debit
  4. e-transfer
  5. cheque
  6. payment plan (RARE)
43
Q

On average the percentage paid on credit card transactions is

A

3%

44
Q

In order for a cheque to be accepted by a bank it must have:

A
  1. a correct date (watch for stale dates-particularly in the new year-6mths is often too old)
  2. signature
  3. amounts filled in correctly
  4. payable to
  5. account #’s visible
    (there are professional bad cheque writers-buy themselves time)
45
Q

Telemedicine provides:

i. Video and chat
ii. Email invitations
iii. Launch video directly from computer
iv. Record video/chat consult and loads into medical record
v. all of the above

A

all of the above

46
Q

List six tests that we perform in house on a patient.

A

i. 6 panel
ii. 10 panel
iii. 17 panel
iv. lytes
v. CBC
vi. T4 + SDMA
vii. Blood smear
viii. PCV
ix. Fecal
x. U/A
xi. Cytology
xii. Mite check
xiii. Snap test

47
Q

In AVImark what function is considered “your friend” when navigating through the software?

A

R click

48
Q

What body organ resembles a tomato and is easily identifiable on an ultrasound?

A

kidney

49
Q

What online service allows clients to order food and supplies for their pet?

A

The VetStore

50
Q

Why is a food packaging change a concern for the veterinary industry?

A

a) Clients shop by packaging

b) Could be difficult for clients to figure out new bags

51
Q

What 5 snap tests do we perform in the SPCA veterinary hospital

A

i. FIV/FELV
ii. 4DX
iii. giardia
iv. parvo
v. proBNP

52
Q

Bone appears white on a radiograph because the bone absorbs the x-ray energy and does not expose the film.

T/F

A

True

53
Q

A pay stub is legal proof of your employment

T/F

A

True

54
Q

You can only insert a table in Outlook by copying and pasting a created table in excel.

T/F

A

False

55
Q

Which button is used to assign a tag to an email message?

a) Follow-up
b) categorize
c) unread/read
d) all of the above

A

d) all of the above

56
Q

In Calendar, in Microsoft Outlook, you have the ability to overlay two different calendars or view them side by side:

T/F

A

True

57
Q

Which of the following is not on the home ribbon of word?

a) columns
b) font colour
c) change style
d) font

A

columns

58
Q

there is only one type of bullet point style that can be used in word.

T/F

A

False

59
Q

How would you switch the layout of a word document from portrait to landscape?

a) columns
b) styles
c) orientation
d) margins

A

orientation

60
Q

You are only able to access documents created online with OneDrive browser.

T/F

A

False

61
Q

What permission is not available to choose from when sharing a document with other people?

a) people in your organization
b) external contacts
c) anyone
d) specific people

A

external contacts

62
Q

Why do we use sharepoint?

a) share documents
b) business intelligence
c) collaboration
d) all of the above

A

all of the above

63
Q

What type of site is not an option available to create in sharepoint?

a) team site
b) document site
c) communication site

A

document site

64
Q

In Powerpint, a new presentation can be created from

a) blank presentation
b) existing presentation
c) design template
d) all of the above

A

all of the above

65
Q

In powerpoint you can duplicate a previous slide.

T/F

A

true

66
Q

using a hyperlink is the only way to view a video in powerpoint.

T/F

A

False

67
Q

Which of the following is not a term of microsoft excel?

a) cells
b) document
c) columns
d) rows

A

document

68
Q

in excel the following will not cut information

a) selecting edit>cut from the menu
b) click the cut button on the standard
c) pressing Ctrl C
d) pressing Ctrl X

A

pressing Ctrl C

69
Q

In Excel, you can copy data or formulas:

a) With the copy, paste and cut commands on the edit menu.
b) with commands on a shortcut menu
c) with buttons on the standard toolbar
d) all of the above
e) none of the above

A

all of the above

BA Final study cards (1 decks)

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