Final Flashcards
List 6 sections that frame an email
- greeting
- client name
- line break
- clear and concise response
- closing comment
- signature
missing charges can be facilitated with the use of Cubex
T/F
True
All communications must be recorded in a patient medical record pertaining to that client.
T/F
True
The 3 resume formats are:
chronological, functional and combination
Telemedicine provides what capabilities to a clinic
- video and chat
- email invitations
- launch video directly from the computer
- record video/chat consult and load directly to medical record
What two values are recorded when running a PCV?
RBC count and total solids or protein is acceptable
a skin scraping is necessary to find the sarcoptes mite
T/F
False-it is demodex
it requires two passes for AVImark to transfer practice data from another software program
T/F
True
To request a staff member to perform a task in AVImark what can you use?
worklist
how do you place a date stamp in AVImark?
ctrl D
Once a pet leaves the shelter their paper records are filed away and not easily accessible.
T/F
True-this is why PetPoint is utilized
person view report in PetPoint gives you what information
- historical interactions
- surrender info
- adoptions
- financial transactions
When creating a budget what lists do you need to create? (6)
- revenue types
- expenses
- net loss
- net gain
- salaries
- supplies
hours worked times hourly pay is your net income
T/F
False-this is the gross
List the 4 intakes in Petpoint
- surrender
- stray
- return
- transfer
What is deducted from your paycheque routinely
- CPP
- EI
- income tax
- benefits
- RRSP
what are the 3 outcomes in PetPoint?
- adoption
- return to owner
- transfer
When you schedule a future appointment for a client while they are in an appointment it is known as
forward booking
How do you indicate a patient alert is medical in AVImark?
check off medical in the alert box
Radiography uses high frequency sound waves to produce images of structures within the body
T/F
F-this is ultrasonography
A functional resume focuses on skills, de-emphasizing the gaps in employment
T/F
True
List 4 reasons written skills are important to VAs
- writing emails to clients and the industry
- writing in legal medical records
- writing cover letters and resumes
- creating check lists and protocol forms for hospitals
Why is it important to record all communications? (4)
- have record of discussion
- confirmation of what was said
- continuity if client calls back
- all staff have clear description of conversations that have occurred
Why must medical notes be professional?
records may be transferred or seen by client
Medical records are legal/confidential documents.
T/F
True
Can a client get a refill on a medication that can’t stop if they are overdue for bloodwork or a physical exam?
Yes. DVM authorizes refill and they book needed appointment when they pick it up
Appropriate writing skills directly transfers into the ability to obtain a work placement.
T/F
True
List 5 items a cover letter should or should not do:
- why you are writing it
- don’t regurgitate your resume
- know your audience
- begin with the problem
- tell a story
your full address should always be on your resume
T/F
False
When describing work experience on a resume what are the 3 parts of a strong bullet?
- action verb
- quantifiable point
- specific job related duty
Your resume should be no smaller than 9pt
T/F
True
A benchmark is a standard or point of reference against which things may be compared or assessed.
T/F
True
A direct cost in a veterinary hospital would be IV catheters.
T/F
true
If we wanted a 20% profit on an item that is 40.00 how much do we need to sell it for?
40 x .20 = 48.00
what would you define as sticker shock?
The astonishment at the fee associated with a service without having details on what that fee is providing. Cost without value.
On average a single DVM loses $64,000.00 a year in missed charges.
T/F
True
What are the 5 freedoms for animals?
- freedom from hunger and thirst
- freedom from discomfort
- freedom from pain, injury and disease
- freedom to have normal behaviour
- freedom from stress and fear
Reconciliation is processing the “end of day” for finances
T/F
True
A report for total sales and sale category breakdown is known as:
Daily flow sheet
The cash drawer will contain a float for what purpose?
change for clients
A flex account that can be utilized for a client in need is known as a
compassion account
methods of payment include: (6)
- cash
- credit card
- debit
- e-transfer
- cheque
- payment plan (RARE)
On average the percentage paid on credit card transactions is
3%
In order for a cheque to be accepted by a bank it must have:
- a correct date (watch for stale dates-particularly in the new year-6mths is often too old)
- signature
- amounts filled in correctly
- payable to
- account #’s visible
(there are professional bad cheque writers-buy themselves time)
Telemedicine provides:
i. Video and chat
ii. Email invitations
iii. Launch video directly from computer
iv. Record video/chat consult and loads into medical record
v. all of the above
all of the above
List six tests that we perform in house on a patient.
i. 6 panel
ii. 10 panel
iii. 17 panel
iv. lytes
v. CBC
vi. T4 + SDMA
vii. Blood smear
viii. PCV
ix. Fecal
x. U/A
xi. Cytology
xii. Mite check
xiii. Snap test
In AVImark what function is considered “your friend” when navigating through the software?
R click
What body organ resembles a tomato and is easily identifiable on an ultrasound?
kidney
What online service allows clients to order food and supplies for their pet?
The VetStore
Why is a food packaging change a concern for the veterinary industry?
a) Clients shop by packaging
b) Could be difficult for clients to figure out new bags
What 5 snap tests do we perform in the SPCA veterinary hospital
i. FIV/FELV
ii. 4DX
iii. giardia
iv. parvo
v. proBNP
Bone appears white on a radiograph because the bone absorbs the x-ray energy and does not expose the film.
T/F
True
A pay stub is legal proof of your employment
T/F
True
You can only insert a table in Outlook by copying and pasting a created table in excel.
T/F
False
Which button is used to assign a tag to an email message?
a) Follow-up
b) categorize
c) unread/read
d) all of the above
d) all of the above
In Calendar, in Microsoft Outlook, you have the ability to overlay two different calendars or view them side by side:
T/F
True
Which of the following is not on the home ribbon of word?
a) columns
b) font colour
c) change style
d) font
columns
there is only one type of bullet point style that can be used in word.
T/F
False
How would you switch the layout of a word document from portrait to landscape?
a) columns
b) styles
c) orientation
d) margins
orientation
You are only able to access documents created online with OneDrive browser.
T/F
False
What permission is not available to choose from when sharing a document with other people?
a) people in your organization
b) external contacts
c) anyone
d) specific people
external contacts
Why do we use sharepoint?
a) share documents
b) business intelligence
c) collaboration
d) all of the above
all of the above
What type of site is not an option available to create in sharepoint?
a) team site
b) document site
c) communication site
document site
In Powerpint, a new presentation can be created from
a) blank presentation
b) existing presentation
c) design template
d) all of the above
all of the above
In powerpoint you can duplicate a previous slide.
T/F
true
using a hyperlink is the only way to view a video in powerpoint.
T/F
False
Which of the following is not a term of microsoft excel?
a) cells
b) document
c) columns
d) rows
document
in excel the following will not cut information
a) selecting edit>cut from the menu
b) click the cut button on the standard
c) pressing Ctrl C
d) pressing Ctrl X
pressing Ctrl C
In Excel, you can copy data or formulas:
a) With the copy, paste and cut commands on the edit menu.
b) with commands on a shortcut menu
c) with buttons on the standard toolbar
d) all of the above
e) none of the above
all of the above
