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MACRO/MEZZO > FINAL > Flashcards

FINAL Flashcards

1
Q

The following are included in the Triple A approach to critical thinking except:

A

ACCESS

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2
Q

The system that social workers must modify or influence in order to accomplish their goals is the _____ system

A

target

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3
Q

​Historically, casework involved:

A

working primarily on a direct level with individual clients and their families

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4
Q

Currently in the social work profession, the BSW is considered the entry-level degree and the MSW provides advanced, specialized training.

A

true

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5
Q

Cohesion is one of the core values reflected in the National Association of Social Workers Code of Ethics.

A

false

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6
Q

The individual who initiates the macro change process is the _____ system.

A

change agent

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7
Q

The 1960s produced a new focus on social change versus individual pathology.

A

true

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8
Q

Policy that involves the actions of government that have a direct impact on the welfare of people by providing services and income is _____ policy.

A

social

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9
Q

​The act of treating people differently because they belong to a particular group rather than on their own merit is called:

A

discrimination

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10
Q

Macro practice is the application of generalist practice skills with individuals and small groups.

A

false

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11
Q

Political ideology is the relatively coherent system of ideas about human nature, institutional arrangements, and social processes that indicate how a government should be run and what principles that government should support.

A

true

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12
Q

Settlement houses focused on curing individuals versus empowering communities.

A

false

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13
Q

The first step in the planned change process is:

A

engagement

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14
Q

The primary code established by the International Federation of Social Workers and the International Association of Schools of Social Work is titled:

A

ethics in social work statement of principles

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15
Q

​The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is called:

A

organizational structure

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16
Q

The _____ system involves larger numbers of clients, families, or groups of clients with similar characteristics or qualifications for receiving resources or services, or an agency or community that will be the beneficiary of the macro intervention process.

A

macro client

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17
Q

​The _____ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system.

A

manager

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18
Q

​The _____ role involves resolving arguments or disagreements among micro, mezzo, or macro systems in disagreement.

A

mediator

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19
Q

​A(n) is an intermediary who acts to settle disputes and/or resolve disagreements.

A

negotiator

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20
Q

​The results of activities form the basis for developing, implementing, and modifying an intervention plan.

A

assessment

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21
Q

​Which of the following is (are) accurate regarding macro practice?

A

Your own strengths and weaknesses may act against a successful change effort.

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22
Q

Practice procedures refer to the techniques and approaches practitioners use to accomplish their goals with clients.

A

true

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23
Q

​Which of the following is (are) true about agency policies?

A

They dictate what should and should not be done within the agency setting.

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24
Q

​Step 7 of the PREPARE process is to:

A

False

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25
Q

​When identifying problems to address during the assessment of organizational change potential, it is important to:

A

all the above
​Define and prioritize problems
Translate problems into needs
​Determine what need(s) you will address

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26
Q

​In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:

A

all of the above
Resources and funding
​Constraining regulations or laws
​External political climate

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27
Q

Service projects address needs or issues requiring a new approach.

A

true

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28
Q

​Step 6 in the PREPARE process is to:

A

​Review professional and personal risk

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29
Q

The action system is the basic idea you want to implement.

A

false

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30
Q

​Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:

A

all
​Seriously straining work relationships
​Decreasing your potential for upward mobility
​Losing your job

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31
Q

Macro reality is defined as the macro environment in which you work.

A

true

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32
Q

Professional social workers are ethically responsible for pursuing macro level change when it is needed.

A

true

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33
Q

Internal advocacy is championing or defending the rights of clients when such advocacy is not part of the job description.

A

true

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34
Q

Conducting covert operations in the field is generally considered to violate the professional norm of openness.

A

true

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35
Q

​Patti speaks as a practitioner championing or defending the rights of clients when such advocacy is not part of the job description.

A

​Internal advocacy

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36
Q

When evaluating the potential success of a macro change process, the positive aspects include:

A

​Positive organizational and other macro variables

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37
Q

Agencies may have both formal and informal policies.

A

true

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38
Q

The case example in this chapter was designed to show you how the PREPARE process works in macro practice change.

A

true

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39
Q

The change agent is the person who feels some change within the agency is needed.

A

true

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40
Q

Step seven in the process for initiating and implementing macro change is:

A

Evaluate progress

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41
Q

When approaching a target system with a macro change proposal, in the _____ stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

A

Fourth

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42
Q

When developing a program in macro practice, you must clearly define and document the unmet client needs.

A

True

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43
Q

You were asked to critically think about each of the following dilemmas regarding program development that were presented in the text except:

A

Inadequate energy assistance from a county social services department for people with visual disabilities

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44
Q

A PERT chart depicts the task sequence in working toward goals.

A

True

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45
Q

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

A

Articulate the problem clearly and succinctly

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46
Q

PERT charts always use the time unit of individual days.

A

False

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47
Q

The larger the organization, the easier it is to accomplish a macro change.

A

False

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48
Q

You should only use the technique of pressuring to achieve a macro change when the following condition(s) is (are) present:

A

You have tried everything else you could think of including persuasion, and nothing has worked.

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49
Q

The Nuevo Puente project results found all of the following except:

A

Participants’ school attendance marginally dropped

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50
Q

A proposed program’s purpose should articulate all of the following facets except:

A

Identifying the opposition

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51
Q

PERT charts always have a horizontal format.

A

False

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52
Q

In the Sexual Harassment Awareness Program for Employees (SHAPE) described in the text, the Coordinator is always placed in the position of determining guilt.

A

False

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53
Q

PERT charts:

A

Establish time frames

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54
Q

Questions one might ask to assess an organization’s cultural competence include:

A

In what ways can a culturally competent staff, regardless of the individual worker’s cultural background, assist the agency in actualizing its mission of cultural competence?
What is the vision of services to the culturally diverse community?
How might you determine that the goal of cultural competence has been achieved?
All of the above

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55
Q

Cultural competence within an organizational context is a set of congruent behaviors, attitudes, policies, and structures which come together in a system, agency, or among professionals, enabling them to work effectively in the context of cultural differences.

A

Effort

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56
Q

Examples of projects that might be initiated in agencies include all of the following except:

A

Establishing a social program

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57
Q

An example of a project in macro practice is provision of internal services to agency staff.

A

Action

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58
Q

According to ecological theory, human behavior is more readily understood when viewed within the context of a series of transactions with the environment.

A

True

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59
Q

​The refusal of neighborhood residents to go out in the street at night because of possibly being injured by frequent drive-by shootings is best understood using the _____ theory.

A

Human behavior​

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60
Q

Another term for “guest worker” in the United States is undocumented worker.

A

False

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61
Q

Action systems include those who benefit directly or indirectly from change.

A

False

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62
Q

_____ is a concept for understanding communities defined as the replacement of the original occupants or residents of a community or neighborhood by new groups.

A

Succession

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63
Q

Zoning laws are designed to maintain property values and restrict certain types of businesses to particular locations in a community.

A

True

64
Q

​The modern equivalent of _____ is the large numbers of legal and illegal immigrants flocking to cities.

A

Urbanization

65
Q

_____ is a concept for understanding communities defined as the struggle within a community by various groups, all seeking to have their interests and needs met ahead of any others.

A

Competition

66
Q

Underclass is the term that refers to the poorest of the poor.

A

True

67
Q

_____ is a concept for understanding communities defined as a tendency of each new group of in-migrants to force out or replace existing groups previously living in a neighborhood.

A

Invasion

68
Q

​In the highlight regarding the closing of the Geneva Steel Plant, all of the following were found in a follow-up study of 600 workers, except:

A

​Those laid off were five times more likely to describe their marriage as better than it had been.

69
Q

​What is the common link between such events as Hurricane Katrina, loss of a major employer, and physical violence to gay men?

A

​All are system stressors.

70
Q

Family, friends, and co-workers are part of what we call informal resource systems.

A

True

71
Q

_____ are nonmetropolitan communities with a population of 15,000-20,000 and are legally organized entities, usually with their own police department and several other city departments.

A

Small cities

72
Q

_____ systems are institutionalized organizations or services, such as private and public social service agencies, family service agencies, and libraries.

A

Societal

73
Q

_____ are nonmetropolitan communities with a population of 8,000-20,000and are usually not legally organized or chartered. They may offer few, if any, services, relying on the county or parish to provide such basic services as police protection.

A

​Small towns

74
Q

​All of the following are formal resource systems except:

A

Coworkers

75
Q

A community that enforces norms and values, such as setting speed limits or other restrictions on individuals, is engaged in social control.

A

True

76
Q

The social worker who undertakes the development of a new day-care center for low income families is an example of what systems model term:

A

Change agent

77
Q

Community boundaries and city boundaries are both generally easy to identify.

A

False

78
Q

Intrapersonal competency for empowerment requires that the social worker be able to utilize knowledge and various skills in pursuit of empowerment.

A

False

79
Q

A news media report on a serious community problem usually means that this problem has just arisen.

A

False

80
Q

The actual activities needed to achieve your objectives are called goals.

A

False

81
Q

People, time, energy, and facilities are examples of:

A

Assets

82
Q

Violations of normative behavior discussed by Specht include which of the following:

A

Boycotts

83
Q

In the evaluation stage, the process of verifying that the steps are being carried out is called stabilizing change.

A

False

84
Q

Clashes of position include:

A

Bargaining

85
Q

Social action activities always involve confrontation and conflict.

A

False

86
Q

Most funds raised by the United Way are used at the local level.

A

True

87
Q

According to the text, which of the following is not a way in which social workers may view the community?

A

The community is the solution to most major problems.

88
Q

_____ assets in a community are the physical structures such as a community center or public areas such as a community swimming pool.​

A

Built

89
Q

The political climate in a community has little significance for either problem identification or potential solutions.

A

False

90
Q

Loss of support from colleagues is a potential risk when undertaking community change.

A

True

91
Q

Collaborative tactics generally carry a greater risk to the client system than do other approaches to macro change.

A

False

92
Q

During the implementation stage, it is important to involve people as quickly as possible in doing things.

A

True

93
Q

The first step in the planned change model is:

A

Engagement

94
Q

According to the authors, violations of normative behavior constitute the approaches with the greatest risk.

A

False

95
Q

Which of the following political activities is (are) appropriate for social workers?

A

Contributing money to political campaigns
Working for political candidates
Demonstrating against a proposed law
Correct All of the above

96
Q

Asset mapping has proven successful in urban communities; however not so much in rural communities.

A

False

97
Q

When pursuing social and economic justice in the macro environment, the end justifies almost any means.

A

False

98
Q

​If a new test can determine how good a social worker you will be three years from now, we say it has:

A

​Predictive validity

99
Q

A formative evaluation is undertaken during the implementation stage of a program.

A

True

100
Q

The essential questions to ask about all of our interventions are “Do they work?” and “How do we know?”

A

True

101
Q

​The _____ tells us how often a problem or behavior occurred either at a specific point in time or during a specified period.

A

Baseline

102
Q

_____ measure the consequences of services provided.​

A

​Summative evaluations

103
Q

Experimental designs are used most often in actual practice.

A

False

104
Q

It is often very difficult to use a true experimental design in evaluating the success of human service programs.

A

True

105
Q

An evaluation based upon incidents of drug-related arrests in a community is a qualitative study.

A

False

106
Q

​The Drug Abuse Resistance Education (DARE) program was used in the text as an example of what problem or barrier in program evaluation?

A

​Evaluation results were not accepted

107
Q

A brief synopsis of the most significant findings of an evaluation is contained in the:​

A

​Executive summary

108
Q

A baseline is a measurement of the original incidence of a problem prior to an intervention.

A

True

109
Q

Selecting only the most promising candidates for a new delinquency-prevention program is called maturation.

A

False

110
Q

​Social workers must often employ this type of design because we cannot randomly select who participates in our programs:

A

​Quasi-experimental design

111
Q

The goal of pie charts and graphs is always clarity.

A

True

112
Q

​In the data gathering stage in an evaluation of a macro intervention, which of the following may be good sources of data?

A

​Family and friends
​Case records
​Archives and public records
Correct ​All of the above

113
Q

A client satisfaction survey would be most useful for measuring the success of a program designed to keep adolescents from engaging in delinquent behavior.

A

False

114
Q

​The limitations of an evaluation effort would normally be contained in the           section of a final evaluation report.

A

Discussion

115
Q

​Weekly reports completed for all clients served by an agency would be part of a:

A

​Feedback system

116
Q

A quality assurance review is an evaluation that identifies patterns of problems with the outcomes of service delivery and then corrects the problem.

A

True

117
Q

The _____ suicide rate is highest of all U.S. ethnic groups.​

A

First Nations Peoples

118
Q

Which of the following is nota principle of macro-level advocacy:​

A

Provide services at no cost to clients

119
Q

Power in the client-worker relationship is generally equal.

A

False

120
Q

When working with populations-at-risk, all of the following are true except:​

A

Clients do not have the right to self-determination if the choice made places them at risk

121
Q

Generally, all agencies and organizations are susceptible to political pressure.

A

False

122
Q

According to the Census Bureau, during the George W. Bush administration:

A

None of the above

123
Q

The degree of interest in advocacy on behalf of populations-at-risk varies from agency to agency.

A

True

124
Q

Legislative advocacy means working to influence the lawmaking process.

A

True

125
Q

People being eliminated through ethnic cleansing are considered by their oppressors to be subhuman.

A

True

126
Q

​Being prepared to always propose an alternative is one of the recommendations of:

A

​Saul Alinsky

127
Q

_____ was established by the National Association of Social Workers to work for candidates who support social work values and ideals.

A

PACE

128
Q

Equal opportunity, rights, and responsibilities for all members of society are inherent in:​

A

Social and economic justice

129
Q

Persistence is a type of persuasion.

A

True

130
Q

The African American suicide rate is highest of all U.S. ethnic groups.

A

False

131
Q

According to Alinsky, it is helpful to frame one’s position in the context of good and evil.

A

True

132
Q

​Legal challenges on behalf of groups of people are often called:

A

​Class action suits

133
Q

People with physical and mental disabilities are among the poorest and least educated in U.S. society.

A

True

134
Q

Which of the following roles are social workers portraying when involved in participatory action research:​

A

​Teacher
​Facilitator
​Synthesizer
Correct ​All of the above

135
Q

Ideally, bills should be introduced near the end of a legislative session so that they will be acted upon quickly before opponents have a chance to organize.

A

False

136
Q

Advocacy can involve fighting attempts to impose religious values on others.

A

True

137
Q

​Principle 2 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:

A

Equality

138
Q

It is difficult to combat stereotypes and prejudices if you believe that you’re not supposed to have any in the first place.

A

True

139
Q

Stigmatization means identifying or describing someone or something in disgraceful, contemptuous, or reproachful terms.

A

True

140
Q

Principle 6 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:​

A

Privacy

141
Q

According to Corey, Corey, and Callanan, the first step in confronting a potential ethical dilemma is to investigate the variables.

A

False

142
Q

“Whistle-stopping” is the act of informing on another or making public an individual’s or organization’s corrupt, wrong, illegal, inefficient, or hazardous behavior.

A

False

143
Q

The NASW Code of Ethics is very specific regarding how religious and spiritual issues are to be handled in generalist practice.

A

False

144
Q

Within the Universal Declaration of Human Rights (UNDR), political and civil rights are often referred to as:​

A

​Human rights

145
Q

Cooperation refers to eliminating opposition to a cause, plan, or organization by assimilating opponents into the group favoring that cause, plan, or organization.

A

False

146
Q

Termination of services should be discussed with the client just prior to the termination date to lessen the anxiety of the client.

A

False

147
Q

The National Association of Social Workers’ Code of Ethics standard of “Social workers’ ethical responsibilities to the broader society” includes which of the following subcategories:​

A

​Social welfare

148
Q

The General Assembly of the United Nations adopted a Universal Declaration of Human Rights in response to the atrocities in Somalia.

A

False

149
Q

​According to Reamer’s Guide to Ethical Decision-making, if a client tells his social worker that he committed an armed robbery for which another person has been incarcerated, the social worker, according to _____ principle, should report the confession despite breaking confidentiality with her client.

A

​One person’s right to well-being supersedes another person’s right to self-determination

150
Q

The National Association of Social Workers’ Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:​

A

​Performance evaluation

151
Q

According to Reamer’s Guide to Ethical Decision-making, one person’s right to well-being supersedes that same person’s right to self-determination.

A

False

152
Q

All of the following were cited in the text as recommendations to consider if you are thinking about “blowing the whistle” except:​

A

​Do not follow the usual chain of command

153
Q

Human rights involve the premise that all people are entitled to basic rights and treatment.

A

True

154
Q

A social worker placed an anti-abortion bumper sticker on her car and then made home visits to pregnant teenagers struggling with what to do about their pregnancy. This is a violation of the _____ section of the NASW Code of Ethics.​

A

​Private conduct

155
Q

The NASW Code of Ethics adheres to absolute confidentiality.

A

False

MACRO/MEZZO (2 decks)

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