FINAL Flashcards
The following are included in the Triple A approach to critical thinking except:
ACCESS
The system that social workers must modify or influence in order to accomplish their goals is the _____ system
target
Historically, casework involved:
working primarily on a direct level with individual clients and their families
Currently in the social work profession, the BSW is considered the entry-level degree and the MSW provides advanced, specialized training.
true
Cohesion is one of the core values reflected in the National Association of Social Workers Code of Ethics.
false
The individual who initiates the macro change process is the _____ system.
change agent
The 1960s produced a new focus on social change versus individual pathology.
true
Policy that involves the actions of government that have a direct impact on the welfare of people by providing services and income is _____ policy.
social
The act of treating people differently because they belong to a particular group rather than on their own merit is called:
discrimination
Macro practice is the application of generalist practice skills with individuals and small groups.
false
Political ideology is the relatively coherent system of ideas about human nature, institutional arrangements, and social processes that indicate how a government should be run and what principles that government should support.
true
Settlement houses focused on curing individuals versus empowering communities.
false
The first step in the planned change process is:
engagement
The primary code established by the International Federation of Social Workers and the International Association of Schools of Social Work is titled:
ethics in social work statement of principles
The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is called:
organizational structure
The _____ system involves larger numbers of clients, families, or groups of clients with similar characteristics or qualifications for receiving resources or services, or an agency or community that will be the beneficiary of the macro intervention process.
macro client
The _____ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system.
manager
The _____ role involves resolving arguments or disagreements among micro, mezzo, or macro systems in disagreement.
mediator
A(n) is an intermediary who acts to settle disputes and/or resolve disagreements.
negotiator
The results of activities form the basis for developing, implementing, and modifying an intervention plan.
assessment
Which of the following is (are) accurate regarding macro practice?
Your own strengths and weaknesses may act against a successful change effort.
Practice procedures refer to the techniques and approaches practitioners use to accomplish their goals with clients.
true
Which of the following is (are) true about agency policies?
They dictate what should and should not be done within the agency setting.
Step 7 of the PREPARE process is to:
False
When identifying problems to address during the assessment of organizational change potential, it is important to:
all the above
Define and prioritize problems
Translate problems into needs
Determine what need(s) you will address
In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:
all of the above
Resources and funding
Constraining regulations or laws
External political climate
Service projects address needs or issues requiring a new approach.
true
Step 6 in the PREPARE process is to:
Review professional and personal risk
The action system is the basic idea you want to implement.
false
Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:
all
Seriously straining work relationships
Decreasing your potential for upward mobility
Losing your job
Macro reality is defined as the macro environment in which you work.
true
Professional social workers are ethically responsible for pursuing macro level change when it is needed.
true
Internal advocacy is championing or defending the rights of clients when such advocacy is not part of the job description.
true
Conducting covert operations in the field is generally considered to violate the professional norm of openness.
true
Patti speaks as a practitioner championing or defending the rights of clients when such advocacy is not part of the job description.
Internal advocacy
When evaluating the potential success of a macro change process, the positive aspects include:
Positive organizational and other macro variables
Agencies may have both formal and informal policies.
true
The case example in this chapter was designed to show you how the PREPARE process works in macro practice change.
true
The change agent is the person who feels some change within the agency is needed.
true
Step seven in the process for initiating and implementing macro change is:
Evaluate progress
When approaching a target system with a macro change proposal, in the _____ stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.
Fourth
When developing a program in macro practice, you must clearly define and document the unmet client needs.
True
You were asked to critically think about each of the following dilemmas regarding program development that were presented in the text except:
Inadequate energy assistance from a county social services department for people with visual disabilities
A PERT chart depicts the task sequence in working toward goals.
True
According to the text, the first step in persuading a decision-maker to initiate a macro change is to:
Articulate the problem clearly and succinctly
PERT charts always use the time unit of individual days.
False
The larger the organization, the easier it is to accomplish a macro change.
False
You should only use the technique of pressuring to achieve a macro change when the following condition(s) is (are) present:
You have tried everything else you could think of including persuasion, and nothing has worked.
The Nuevo Puente project results found all of the following except:
Participants’ school attendance marginally dropped
A proposed program’s purpose should articulate all of the following facets except:
Identifying the opposition
PERT charts always have a horizontal format.
False
In the Sexual Harassment Awareness Program for Employees (SHAPE) described in the text, the Coordinator is always placed in the position of determining guilt.
False
PERT charts:
Establish time frames
Questions one might ask to assess an organization’s cultural competence include:
In what ways can a culturally competent staff, regardless of the individual worker’s cultural background, assist the agency in actualizing its mission of cultural competence?
What is the vision of services to the culturally diverse community?
How might you determine that the goal of cultural competence has been achieved?
All of the above
Cultural competence within an organizational context is a set of congruent behaviors, attitudes, policies, and structures which come together in a system, agency, or among professionals, enabling them to work effectively in the context of cultural differences.
Effort
Examples of projects that might be initiated in agencies include all of the following except:
Establishing a social program
An example of a project in macro practice is provision of internal services to agency staff.
Action
According to ecological theory, human behavior is more readily understood when viewed within the context of a series of transactions with the environment.
True
The refusal of neighborhood residents to go out in the street at night because of possibly being injured by frequent drive-by shootings is best understood using the _____ theory.
Human behavior
Another term for “guest worker” in the United States is undocumented worker.
False
Action systems include those who benefit directly or indirectly from change.
False
_____ is a concept for understanding communities defined as the replacement of the original occupants or residents of a community or neighborhood by new groups.
Succession
Zoning laws are designed to maintain property values and restrict certain types of businesses to particular locations in a community.
True
The modern equivalent of _____ is the large numbers of legal and illegal immigrants flocking to cities.
Urbanization
_____ is a concept for understanding communities defined as the struggle within a community by various groups, all seeking to have their interests and needs met ahead of any others.
Competition
Underclass is the term that refers to the poorest of the poor.
True
_____ is a concept for understanding communities defined as a tendency of each new group of in-migrants to force out or replace existing groups previously living in a neighborhood.
Invasion
In the highlight regarding the closing of the Geneva Steel Plant, all of the following were found in a follow-up study of 600 workers, except:
Those laid off were five times more likely to describe their marriage as better than it had been.
What is the common link between such events as Hurricane Katrina, loss of a major employer, and physical violence to gay men?
All are system stressors.
Family, friends, and co-workers are part of what we call informal resource systems.
True
_____ are nonmetropolitan communities with a population of 15,000-20,000 and are legally organized entities, usually with their own police department and several other city departments.
Small cities
_____ systems are institutionalized organizations or services, such as private and public social service agencies, family service agencies, and libraries.
Societal
_____ are nonmetropolitan communities with a population of 8,000-20,000and are usually not legally organized or chartered. They may offer few, if any, services, relying on the county or parish to provide such basic services as police protection.
Small towns
All of the following are formal resource systems except:
Coworkers
A community that enforces norms and values, such as setting speed limits or other restrictions on individuals, is engaged in social control.
True
The social worker who undertakes the development of a new day-care center for low income families is an example of what systems model term:
Change agent
Community boundaries and city boundaries are both generally easy to identify.
False
Intrapersonal competency for empowerment requires that the social worker be able to utilize knowledge and various skills in pursuit of empowerment.
False
A news media report on a serious community problem usually means that this problem has just arisen.
False
The actual activities needed to achieve your objectives are called goals.
False
People, time, energy, and facilities are examples of:
Assets
Violations of normative behavior discussed by Specht include which of the following:
Boycotts
In the evaluation stage, the process of verifying that the steps are being carried out is called stabilizing change.
False
Clashes of position include:
Bargaining
Social action activities always involve confrontation and conflict.
False
Most funds raised by the United Way are used at the local level.
True
According to the text, which of the following is not a way in which social workers may view the community?
The community is the solution to most major problems.
_____ assets in a community are the physical structures such as a community center or public areas such as a community swimming pool.
Built
The political climate in a community has little significance for either problem identification or potential solutions.
False
Loss of support from colleagues is a potential risk when undertaking community change.
True
Collaborative tactics generally carry a greater risk to the client system than do other approaches to macro change.
False
During the implementation stage, it is important to involve people as quickly as possible in doing things.
True
The first step in the planned change model is:
Engagement
According to the authors, violations of normative behavior constitute the approaches with the greatest risk.
False
Which of the following political activities is (are) appropriate for social workers?
Contributing money to political campaigns
Working for political candidates
Demonstrating against a proposed law
Correct All of the above
Asset mapping has proven successful in urban communities; however not so much in rural communities.
False
When pursuing social and economic justice in the macro environment, the end justifies almost any means.
False
If a new test can determine how good a social worker you will be three years from now, we say it has:
Predictive validity
A formative evaluation is undertaken during the implementation stage of a program.
True
The essential questions to ask about all of our interventions are “Do they work?” and “How do we know?”
True
The _____ tells us how often a problem or behavior occurred either at a specific point in time or during a specified period.
Baseline
_____ measure the consequences of services provided.
Summative evaluations
Experimental designs are used most often in actual practice.
False
It is often very difficult to use a true experimental design in evaluating the success of human service programs.
True
An evaluation based upon incidents of drug-related arrests in a community is a qualitative study.
False
The Drug Abuse Resistance Education (DARE) program was used in the text as an example of what problem or barrier in program evaluation?
Evaluation results were not accepted
A brief synopsis of the most significant findings of an evaluation is contained in the:
Executive summary
A baseline is a measurement of the original incidence of a problem prior to an intervention.
True
Selecting only the most promising candidates for a new delinquency-prevention program is called maturation.
False
Social workers must often employ this type of design because we cannot randomly select who participates in our programs:
Quasi-experimental design
The goal of pie charts and graphs is always clarity.
True
In the data gathering stage in an evaluation of a macro intervention, which of the following may be good sources of data?
Family and friends
Case records
Archives and public records
Correct All of the above
A client satisfaction survey would be most useful for measuring the success of a program designed to keep adolescents from engaging in delinquent behavior.
False
The limitations of an evaluation effort would normally be contained in the section of a final evaluation report.
Discussion
Weekly reports completed for all clients served by an agency would be part of a:
Feedback system
A quality assurance review is an evaluation that identifies patterns of problems with the outcomes of service delivery and then corrects the problem.
True
The _____ suicide rate is highest of all U.S. ethnic groups.
First Nations Peoples
Which of the following is nota principle of macro-level advocacy:
Provide services at no cost to clients
Power in the client-worker relationship is generally equal.
False
When working with populations-at-risk, all of the following are true except:
Clients do not have the right to self-determination if the choice made places them at risk
Generally, all agencies and organizations are susceptible to political pressure.
False
According to the Census Bureau, during the George W. Bush administration:
None of the above
The degree of interest in advocacy on behalf of populations-at-risk varies from agency to agency.
True
Legislative advocacy means working to influence the lawmaking process.
True
People being eliminated through ethnic cleansing are considered by their oppressors to be subhuman.
True
Being prepared to always propose an alternative is one of the recommendations of:
Saul Alinsky
_____ was established by the National Association of Social Workers to work for candidates who support social work values and ideals.
PACE
Equal opportunity, rights, and responsibilities for all members of society are inherent in:
Social and economic justice
Persistence is a type of persuasion.
True
The African American suicide rate is highest of all U.S. ethnic groups.
False
According to Alinsky, it is helpful to frame one’s position in the context of good and evil.
True
Legal challenges on behalf of groups of people are often called:
Class action suits
People with physical and mental disabilities are among the poorest and least educated in U.S. society.
True
Which of the following roles are social workers portraying when involved in participatory action research:
Teacher
Facilitator
Synthesizer
Correct All of the above
Ideally, bills should be introduced near the end of a legislative session so that they will be acted upon quickly before opponents have a chance to organize.
False
Advocacy can involve fighting attempts to impose religious values on others.
True
Principle 2 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:
Equality
It is difficult to combat stereotypes and prejudices if you believe that you’re not supposed to have any in the first place.
True
Stigmatization means identifying or describing someone or something in disgraceful, contemptuous, or reproachful terms.
True
Principle 6 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:
Privacy
According to Corey, Corey, and Callanan, the first step in confronting a potential ethical dilemma is to investigate the variables.
False
“Whistle-stopping” is the act of informing on another or making public an individual’s or organization’s corrupt, wrong, illegal, inefficient, or hazardous behavior.
False
The NASW Code of Ethics is very specific regarding how religious and spiritual issues are to be handled in generalist practice.
False
Within the Universal Declaration of Human Rights (UNDR), political and civil rights are often referred to as:
Human rights
Cooperation refers to eliminating opposition to a cause, plan, or organization by assimilating opponents into the group favoring that cause, plan, or organization.
False
Termination of services should be discussed with the client just prior to the termination date to lessen the anxiety of the client.
False
The National Association of Social Workers’ Code of Ethics standard of “Social workers’ ethical responsibilities to the broader society” includes which of the following subcategories:
Social welfare
The General Assembly of the United Nations adopted a Universal Declaration of Human Rights in response to the atrocities in Somalia.
False
According to Reamer’s Guide to Ethical Decision-making, if a client tells his social worker that he committed an armed robbery for which another person has been incarcerated, the social worker, according to _____ principle, should report the confession despite breaking confidentiality with her client.
One person’s right to well-being supersedes another person’s right to self-determination
The National Association of Social Workers’ Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:
Performance evaluation
According to Reamer’s Guide to Ethical Decision-making, one person’s right to well-being supersedes that same person’s right to self-determination.
False
All of the following were cited in the text as recommendations to consider if you are thinking about “blowing the whistle” except:
Do not follow the usual chain of command
Human rights involve the premise that all people are entitled to basic rights and treatment.
True
A social worker placed an anti-abortion bumper sticker on her car and then made home visits to pregnant teenagers struggling with what to do about their pregnancy. This is a violation of the _____ section of the NASW Code of Ethics.
Private conduct
The NASW Code of Ethics adheres to absolute confidentiality.
False
