Field Conditions Whole Flashcards
The meter reader obtains a premises key from the customer. A new key envelope must be completed and returned to the Meter Reading office with the key
New Key 01
The meter reader obtains new premises key to replace the current key because the lock has been changed. The reader is not to return the old key to the customer.
Change Key 02
The meter reader requests that the meter reading office obtain a key
Get Key 03
The premise key is lost in the field and the meter reader is unsuccessful in recovering or replacing it
Lost key 04
The premise key no longer works. Old locks removed and/or new additional locks were added.
Key no good 05
The meter reader determines that the demand register was not reset last time it was read.
Wrong demand seal 06
The meter reader finds that the actual house number, apartment number differs from the address indicated on the FC300 or questions the billing classification of the meter and requests an investigation
House/Class check 07
Meter reader suspects electric or water theft
Diversion 08
The meter reader finds two displays listed for the same meter
Duplicate Records 09
The meter reader finds that jumpers have been installed to bypass the electric meter
Jumper 10
The meter reader finds that the electric meter is missing from the socket and no cover is in place
Open socket 11
The meter reader finds that the digital display in a digital meter is blank or not registered readable information
No display 12
The meter reader finds the barrel lock open and/or tampered with, possible energy theft
Barrel lock broken 13
The meter reader finds that the meter register is loose or off the meter casing
Water register loose/off 14
The meter reader receives a shock when touching the meter panel
Meter hot 15
The meter reader finds that the meter box or cabinet is locked and there is no key or person available to open it
Locked Box 16
There is a structural fire with possible damage to the meter and/or wiring
Fire damage 17
The meter reader finds that the electric meter is loose in the socket or out of the socket and on the ground
Meter loose/out of socket 18
The glass or plastic cover of the electric meter has been removed or compromised and must be replaced
Glass missing/damaged 19
Meter reader believes that a meter logically belongs in one segment but is found in another
Wrong area/segment 20
The electric meter glass is dirty or yellowed, making the meter more difficult to read.
Clean Glass 21
The water meter box is cracked or broken and needs to be replaced. The centerpiece is of an odd size and can’t be replaced
Box damaged 22
The centerpiece on the water meter is stuck and can’t be opened
Stuck Centerpiece 23
A water reading can’t be obtained because the box is flooded with rain water
Flooded rain 24
The meter reader finds the water meter temporarily covered by construction materials and is unable to obtain a reading
Covered construction 25
The meter reader finds an obvious water leak on the customer’s side of the water meter
Property leak 27
The meter reader determines the premises is vacant.
Vacant 28
The FC300 indicates zero usage on the meter. The reader tests the water or electric meter and determines that it is functioning properly
Meter operates 29
Can’t verify the meter number and/or constant when the FC 300 indicates a Hi Lo failure
Can’t verify meter # or constant 30
The meter reader obtains a demand reading, but is unable to reset it
Unable to reset 31
Meter reader finds an existing condition not directly related to the meter, which requires further investigation and/or maintenance
Electric maintenance 32
The code is used when a reader encounters a field condition or can’t read reason that is NOT covered by an existing code.
No reason 33
The meter reader finds a hazardous situation in conjunction with an electric or water service.
Hazard 34
The meter reader requested water meter maintenance for a problem that is not covered by existing codes
W.I.R no reason listed 35
The meter reader requests water maintenance for a chronic problem in accessing the meter due to gophers
Gopher proof 37
The meter reader requests water maintenance for a chronic problem in accessing the meter due to a landslide.
Barricade 38
The meter is inside a locked structure
Inside/ No answer 52
The meter reader is unable to obtain a reading because plants, trees or any other object or near the meter obstructs the meter.
Obstruction 53
The meter reader finds heavy shrubbery, ice plants, etc, on or around a water meter and the reading is difficult to obtain.
Trim shrubs 55
The meter reader finds the register glass on the water meter smashed or cracked
Broken glass 58
An obvious leak from the water meter or the curb valve is found
Meter leak 59
Dirt or debris in the water meter box is covering the meter register
Clean box 60
The meter reader finds it difficult or impossible to read the water meter due to scratched or dirty register glass
Clean dial 61
The water meter box is set in a way that makes it a hazard or difficult to read the meter. Two inches above or below the grade constitutes a hazard
Reset box 63
The meter reader is unable to obtain a reading because the water meter is covered by dirt, sod, concrete, debris or some similar situation
Uncover 67
The meter reader finds that the meter has been removed and there is no service provided from the overhead drop line, or by temporary wiring or a straight pipe connecting to street water main
Meter out 71
The key is determined as non functional by the meter reader and no replacement is available or the key is no longer needed to obtain the reading
Delete key 72
The meter reader finds a hazardous depression in the soil or grass near the water meter
Fill hole 74
The meter reader finds that the electric or water meter is damaged
Damaged 76
The water meter has been tested and the test hand does not move or the electric meter disc does not move when a light switch is turned on
Tested stuck 77
The meter reader suspects that the meter is not operating properly, but is unable to test the meter
Test meter 78
The meter reader finds that the reset lever on a demand meter is damaged
Demand broken 79
The meter reader finds an absence, tampering, or falsification of the Murray/lead seal on the meter ring and/or the ring is missing on a S socket bast type of meter
No ring seal 80
Absence, tampering, or falsification of the Murray/Lead seal on the panel covering the service wiring
No panel seal 81
The meter reader finds that the demand seal (colored tag) is missing or falsified
No demand seal 82
The meter reader finds absence, tampering, falsification of the Murray/lead seal on the terminal and/or lug cover
No seal/A base 83
Absence, tampering, or falsification of the test block Murray/Lead seal on a large commercial meter panel
No seal/test block 85
Absence, tampering, or falsification of the Murray seal, push plug, sealing screw, or blue lead seal
No seal/water 86
