Feedback & Counseling

Question 1

Define Feedback:

Answer 1

• you evaluate or judge subordinate performance and respond by either promoting a change in behavior or by reinforcing present performance
• discourage or encourage certain subordinate behaviors

Question 2

Define Counseling:

Answer 2

• used to empower subordinates to achieve goals

Question 3

Common couseling mistakes:

Answer 3

• Operating based on personal likes and dislikes;
• Using stereotypes, personal biases and prejudices to counsel;
• Making rash judgments;
• Loss of emotional control;
• Using an inflexible approach; and
• Improper (or no) follow-up

Question 4

Counseling Categories:

Answer 4

• • Personal Situation Counseling: Event-oriented, this counseling is reactive in nature, it occurs during or after a situation.
• • Performance/Professional Growth Counseling: Proactive in nature, it occurs in preparation for, or anticipation of, future events. It includes planning for the accomplishment of individual and professional short- and long-term goals based on an established timeline.

Question 5

Counseling Guidelines:

Answer 5

• Outline (use one, easier keep track)
• Environment (no interruptions)
• Length of sessions (60min or less)
• Inform counselees (2-3 days prior)
• Plan of action (clear/obtainable goals)
• Always follow-up(make a f/u appt)

Question 6

Counseling Approaches:

Answer 6

1. Directive or Supervisor-Centered
2. Nondirective or Subordinate-Centered
3. Combined

Question 7

Directive or Supervisor-Centered

Answer 7

• you do most of the talking and tell the subordinate what needs to be done

Question 8

Nondirective or Subordinate-Centered

Answer 8

• your primary role will be to help the subordinate by providing the information he or she needs to make an informed choice about how to behave in the future

Question 9

Combined

Answer 9

• Probably the most common approach is for both the unit manager and subordinate to share the responsibility for the session‘s success

Question 10

Subordinate-Centered Communication

Answer 10

1. Active listening
2. Responding
3. Questioning
4. Silence

Question 11

Active Listening:

Answer 11

• Give full attention to subordinates; listening to their words and the way they are spoken.

Question 12

Responding:

Answer 12

• Use appropriate eye contact and gestures. Check understanding without talking too much; summarize, interpret, and question

Question 13

Questioning;

Answer 13

• Keep the majority of questions open ended

Question 14

Silence:

Answer 14

• Sometimes an effective way to get someone to open up is to be silent for a short period.