Features Of Good Customer Service

Question 1

What are the 6 strategies of good customer service ?

Answer 1

Greeting the customer
Building a rapport
Services and facilities for customers
Interacting with the customer
Identifying the customer needs
Encouraging feedback from the customer

Question 2

What happens if you don’t have good customer service ?

Answer 2

Customers are more likely not to return to the business
They may give a bad review about the business or even yourself
It will
Make relationships with the customer and yourself negative
Could lower your profits

Question 3

Greeting the customer :

Answer 3

Best way is to greet them with a smile and making eye contact
Help them by telling them where the product they are looking for is

Question 4

Building a rapport :

Answer 4

Relationships are built on trust = rapport
If you build a good rapport, it helps you to establish good relationships

Question 5

Services and facilities for customers :

Answer 5

Means the communication line
Facilities such as toilets
Services such as self checkout