Features of Effective Communication, Functions of Communication Flashcards
what are the 7 c’s of effective communication
completeness, conciseness, consideration, concreteness, courtesy, clearness, correctness
what are the 5 functions of communication
information, emotional expression, motivation, regulation/control, and social interaction
which feature of effective communication involves providing the complete information or message that the target receiver needs to hear from them to attain an appropriate response or reaction
completeness
which feature of effective communication involves making one’s message brief and direct to the point to enable the receiver to respond quickly
conciseness
which feature of effective communication involves having the communicators consider their target audience’s socio-cultural background and points of view
consideration
which feature of communication involves providing concrete messages that lead to constructive criticism and fosters trust in the process of communication
concreteness
which feature of communication involves respecting the socio-cultural background of the audience
courtesy
which feature of communication involves choosing appropriate, specific, and concrete words in delivering the speaker’s message to reduce uncertainties and confusion in the process of communication
clearness
which feature of communication involves the usage of correct grammar and syntax, which creates credibility and effectiveness of the message
correctness
which function of communication involves the concept: “communication is used to give and receive information through verbal or written form. the statement can be declarative or interrogative”
information
which function of communication involves the concept: “communication is used to express an individual’s feelings and emotions. it can be expressed through verbal and nonverbal forms.”
emotional expression
which function of communication involves the concept: “communication is used in different situations to oneself and others to obtain a specific goal in life.”
motivation
which function of communication involves the concept: “communication is used to control one’s behavior. statements can be imperative, declarative, or rhetorical questions.”
regulation or control
which function of communication involves the concept: “communication is used to interact with others to develop a certain kind of relationship.”
social interaction