FBP C10 - Managment and Leadership Flashcards
What was Fredrick Taylor theory
is known as the father of scientific management. He conducted studies to learn the most efficient way of doing a job and then trained workers in these procedures.
Scientific management – studying workers to find the most efficient way of doing things then teaching people those techniques
Scientific management
studying workers to find the most efficient way of doing things then teaching people those techniques
Fredrick Taylor
Describe the Hawthorne studies and their significance to management
The Hawthorne studies had the greatest impact on the motivation theory.
In these studies, Elton Mayo found that human factors such as feelings of involvement and participation led to greater productivity gains than did physical change in the workplace.
Why did Abraham Maslow find human motivation based on?
Motivation is based on needs. If a person is unfulfilled need would be a motivation to satisfy it and that a satisfied need no longer needs motivation.
What levels of need did Maslow Identify?
- Self-actualization
- Esteem needs
- Social needs
- Safety needs
- Physiological needs
Can managers use Maslow’s theory?
Yes, they can recognize what unmet needs a person has and designed work so that it satisfies those needs
What is the difference between Fredrick Herzberg’s motivator and hygiene factors?
Motivator factors – these factors motivate workers
Hygiene / maintenance factors – they cause job dissatisfaction if missing but are not motivators if present
Motivator factors
these factors motivate workers
Hygiene / maintenance factors
they cause job dissatisfaction if missing but are not motivators if present
What are the factors are motivators?
- The work itself
- Achievement
- Recognition
- Responsibility
- Growth
- Advancement
What are the hygiene factors?
- Company policies
- Supervision
- Working conditions
- Interpersonal relationships
- Salary
Who developed theory X and theory Y?
Douglas McGregor held that managers have one of two opposing attitudes toward employees. He called them Theory X and Y.
What is Theory X?
Assumes the average person dislikes work and will avoid it if possible. Therefore people must be forced, controlled and threatened with punishment to accomplish organizational goals.
What is Theory Y?
Assumes people like working and will accept responsibility for achieving goals if rewarded for doing so
What is Theory Z?
This is based on Japanese’s management styles and stresses long-term employment: collective decision making, individual responsibility: slow evaluation and promotion, Implicit, informal control with explicit, formalized control, moderately specialized career paths and a holistic concern for employees (including family)
What is goal-setting theory?
Goal setting theory is based on the notation that setting ambitious goals will lead to high levels of motivation and performance if the goals are accepted and accompanied by feedback, and its conditions in the organization make achievement possible.
What is management by objectives (MBO)?
A system of goal setting and implementation it includes a cycle of discussion, review and evaluation of objectives among top and middle level managers, supervisors and employees