FAML 420 Final Flashcards
1
Q
Skills
A
- Advanced empathy
- Self disclosure
- Confronting/Providing feedback
- Providing education
- Immediacy/Personal reactions
- Proving encouragement
2
Q
Encouragement: why it’s important
A
- Lets them know they are not alone
- Nothing wrong with them
- It’s safe to share
3
Q
Encouragement: cautions
A
- Don’t go overboard trying to convince them they are “normal”
- Don’t shut down open and honest sharing
4
Q
Encouragement: tips for success
A
- Provide a safe environment
- Listen and reflect
- Let them know it’s okay to cry
- Normalize the experience
5
Q
Confronting: why it’s important
A
- Helps in addressing inconsistencies
- Bring awareness to “blind spots” and the “unknown area” of the Johari Window
6
Q
Confronting: cautions
A
- Have a good relationship first
- Never out of anger
- No accusations or judgments
- Don’t be harsh
7
Q
Confronting: tips for success
A
- Use “I statements”
- Only give feedback on things that can be changed
- Be specific, concrete, non-judgmental
- Ask permission
- Limit feedback
- Emphasize strengths
- Check how it was received
8
Q
Teaching/Educating: why it’s important
A
-Helps to meet a need (once identified)
9
Q
Teaching/Educating: cautions
A
- Use sparingly
- Don’t overshadow or take focus off the helpee
10
Q
Teaching/Educating: tips for success
A
- Brief
- Principle based
- Teach with the Spirit
11
Q
Setting Goals: why it’s important
A
-Helps them to identify “where they want to go”
12
Q
Setting Goals: cautions
A
- Let them tell their story first
- Understand implications of their story
13
Q
Setting Goals: tips for success
A
- Help them tell their story (funnel)
- Identify key issues (In-basket)
- Prioritize (Out-basket)
- Set Goals (match problems with treatments)
14
Q
Personal Reactions/Immediacy: why its important
A
- Helps promote direct, mutual communication
- Can resolve tension and negative feelings
- Help them to more fully experience feelings of the moment
15
Q
.
A
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